RESOLVED: Kats Casino Complaint

KatsCasino ripped me off. I signed up for the ndb bonus And won the  play through. They requested my  KYC documents. 

  my ID is from Las Vegas and I also Live in Texas, Which is where i am now. i sent in the ID  and was able to find a Tmobile bill that was exactly ninety days old. I sent it in and told them as I sent it.That it is exactly ninety days old if you look at the date. I knew there was a chance they weren't going to see the email by the days end So I wanted them to know that I sent it in within the Is time frame requested. 

 Of course, they sent me something back saying that this was too old. They needed something more recent. So I  wrote them and said it said 90 days. It was 90 days, but I'll find something else. 

So I called the Casino and Ask them about having 2 addresses. That my ID has  vegas but I'm in  texas now and they said thats no problem As long as the current utility bill or whatever you send.Has your name on it at the address you right now. So I got my current At&t  bill from the address i'm at here In texas And send it to them. So about four days later I get an email stating that I need Send them a ³³ bill with the address I gave them the first time. 

Of course, I went back-and-forth with them stating that the bill I sent them.And that's what they wanted but within the time frame they requested. And I also stated that I called and spoke to their support staff And he reassured me that it doesn't matter if the address is different as long as the current address And my name is on it. Well I've yet to hear back from them Since then other than with blank emails.  When I call their support staff they seem to want to help but they say they can't look at my account because I Haven't made a deposit. 

I'll send in some of the correspondence. 

Well I have to get it from. My email and I don't want to have to do this all over again. I'll send them in the next post. 

I'm going to send a few of the emails here.  I can't really send my responses bc they have all my info on them. But I sent the documents requested. And within the time frame. The Tmonile bill was Jan 10th I sent it in on April 9th they said it was too old. So I sent my Att...phone bill they said it was a forgery I guess.

I also sent my at&t bill the last thing I sent. From last month. The month of these emails and the respo ded with send something with your real address. That's the only response I've gotten in weeks except for the dozen or so blank emails. 

Hello Crazyej,

Please provide us with your casino username/ID via private message and we'll contact the casino rep to check your account and provide us with additional information.

Hello Crazyej,

Thank you for providing us with your username, we're going to get in touch with the casino rep and ask for an update on your case. 

Thank you. Good luck. They are just going to ignore you I'm sure. 

Hello Crazyej,

We want to let you know that we haven't heard back from the Kats casino rep thus far, we'll send a reminder in hopes that they'll get back to us. Keep you updated on this thread.

Thank You again seriously. I appreciate what you are doing for me. I don't see how anyone would run their bonuses. 

Hello Crazyej,

We sent another reminder to the casino representative now. Keep you updated on this thread. 

Hello,

As I checked the withdrawal requested by player was cancelled as the verification process could not complete. Player did not share the complete documents.

Hello Crazyej,

Can you confirm this please? 

Hello Crazyej,

Since we received no response from your side, we would need to close this complaint due to the submitter's inactivity.

The casino rep reached out to me and asked me to send my proof of address again. I did and the response so far was another blank email. Hopefully he can fix this issue. I told them from the beginning I had 2 addresses and they said it was ok. As long as the proof is current and has my name on it.   

Kats casino is a total ripoff. I do not expect to receive my money either. It has been since may 21st.

Hello Crazyej,

We're going to get in touch with the casino representative and check the status of your verification. Keep you updated on this thread. 

Hello Angel USA,

If you would like us to contact the casino representative on your behalf and inquire about the delay of your withdrawal please send us your casino username/ID via private message.

Thank you. I really appreciate your help. 

I have yet to.get a response from.them as I didn't expect one. What can they say. I've done exactly as they have requested. My documents are irrefutable. Only thing they can do is either pay me or lie or ignore their own policies. I'm including my At&t home internet bill in this post so you all can see how they lie. They require 2 things Proof of who you are I. D. Which they accepted already and proof of address which is one of the following. Utility bill, home internet bill, or something from the government. That's it. Those 2 things are all that's required and I have sent both. Why are they not accepting the At&t bill when it is on their list?  

Hello Crazyej,

We removed the attachment you had due to privacy reasons. We will contact the casino representative again, refer to your latest post, and forward the attached document. Hopefully, we'll hear back from them soon.

Hi,

As I checked, player's withdrawal was rejected as the documents were not sent by him. Player has requested the withdrawal again on 13/june/24. The banking team will write an email to the player asking for documents for withdrawal, please ask player to reply to the email.

Hello Crazyej,

Please provide us with the latest updates. Have you sent your documents for withdrawal? 

They haven't sent me the request for it yet. According to the affiliate I have to wait and respond to that email directly.

I'm waiting on that email still.

I just went to look at the status of the withdrawal request and this was there in red. Don't know what it means but whatever it is it's incorrect. I had to have 100 to use btc bc they take 30.

I sent it a couple days ago. I received a blank email in response. I forwarded it to u.

.

Hello Crazyej,

We will contact the casino rep again and refer to your posts here, hopefully, we'll get an update soon. Keep you updated on this thread. 

Hi, As the player's verification process could not be completed, the withdrawal was denied. Please ask the player to request the withdrawal once again and then submit the documents at [email protected] and please mention [email protected] in cc.

How many times do I have to do that? 

I just did that when u asked Me to last week. What is wrong with your system that you guys can't figure this out. I even emailed you personally the way u asked Mr to every step of the way. Ok. I'm going to do this again. 

Hello kats_nfcaffiliates,

The player already sent documents to the mentioned emails, why were they rejected?

If something is wrong with the provided documents please inform the player. 

So when I request this I'm supposed to wait for an email from banking asking for my kyc correct? Or just send it after I put in the request? Bc u have said both things in the past. And BTW if I waited the last time for that email I would still be waiting bc it still hasn't come. 

Request filled out. I'm posting it here. There's nothing private on here I'm worried about. And can someone plz clarify when I'm supposed to send the kyc. Now or after they ask for it? And what of they don't ask for it? How long do I wait? 

Hi,

As I checked, player's withdrawal was rejected as the verification process wasn't completed. Player is requested to create another withdrawal request and then submit the documents required for withdrawal.

You are kidding right Mr Casino Affiliate? The post that is directly above yours. Could you plz read it and respond plz Sir. 

Hello Crazyej,

As the representative stated above, please submit the documents again to [email protected] and mention [email protected] in the cc.

Notify us here once done. Thank you. 

When do I submit the Kyc? Now? You're online I need to know this answer bc it appears as tho it's cause to deny the process if I don't wait and attach it to the kyc request email from banking. 

Ok ty  I apologize but if you look at his past emails he has said to wait but I'll go ahead. 

Unbelievable. Kats sent me an email that is just dumbfounding in it's absolute disregarding of the truth. WIDELY DOCUMENTED TRUTH. I'm going to post the emails and the screen shots of all the emails I have sent them since April 9th.  With exactly what they say wasn't sent to them. The first one is of the most resent denial. The second one is my email last month submitting again what he says I didn't submitnon time. 3rd one is the first denial saying I didn't respond with my lys document.the fourth one is me sending it in April a month b4 this email. And I have no less thaxn 10 or 15 different times that I sent it in and their response was always a blank email. A blank one.  I kid u not. The response was a blank email every time. Like 15 of them saying absolutely nothing. I'm going to add one more email so I  an add two more images.  

Hello Crazyej,

We understand your frustration with this situation. We contacted the rep again to check your case and we'll update you as soon as we hear back. 

Hi,

As discussed over 1 to 1 messages on LCB. Since your withdrawal request was rejected, please request it once again and then submit the documents. I'd also request you to please connect with us over  live chat or call so that we can add a $100 freechip to your account for the inconvenience caused.

You have to be kidding right? Do u ever read the responses of the complaints or just the responses by LCB staff? Bc if u did u would see the copies of the emails u keep telling me to send. I have sent those documents. I have sent them TWICE at least directly as a result of your posts here telling me to and forwarded them to tough_nut who has acknowledged that fact and you want to offer me a $100 chip? U wouldn't pay if I won with it! Are you so out of touch with the reality of this situation that you would slap me in the face with this ridiculous offer? Do u not realize that it's not about the money owed to me but about the false business practices perpetrated by Kats Casino and their banking staff? The lies and the total lack of concern for clients like myself and what we bring to the table? Noone who reads this feed will ever trust you guys or anyone affiliated with you. I guarantee it. I have done everything asked of me by all of u. EVERYTIME YOU HAVE ASKED. I am in compliance with YOUR KYC demands yet you fail to do the right thing over and over. I don't want your worthless chip at this point. What I want is for you to do your job and verify my document. 

This is to the LCB Staff. From the end of May til now he has been saying the same thing and I have posted the withdrawal request here  the emails sent with the documents here  and the lack of communication on the part of Kats Casino here. Three of these posts in this thread are showing me submitting my AT&t bill and every time Kats Casino ignoring it until eventually they say I never submitted it therefore my withdrawal request is denied. I even forwarded those emails to LCB ALONG with Mr.Casino affiliate. So why are you guys allowing him to go unchallenged on this? 

Hello Crazyej,

We contacted the representative again and requested that someone from their team contact you directly to resolve this issue. We understand your frustration, and we have notified the representative that we received the empty emails you forwarded. We hope they will sort this out soon. 

Hi,

Player has used a non deposit sign up bonus. To protect ourselves and the players, any individual that uses a free non deposit bonus must pass stricter KYC measures for the payout. These measures are in place to curb fraud. Thanks for understanding.

As per the update from the banking team, we have received the documents from the player. The banking team has sent an email asking for player's preferred payout mode details. Please reply to that email with the same.
I have also informed the same to the player in 1 to 1 messages.

 

@kats_nfcaffiliates Thank you for the update.

@ Crazyej Please let us know once your withdrawal has been completed.

Worthless chips and really bad casino app.  I'm staying away.

Well said, don't waste your time with these guys. I will not be playing there for another second.

I was notified by the manager in an email today that they are going to process my payment. To send him my btc address etc. He said 7 to 10 business days! Lol. Idc. Like I said it wasn't about the money at this point it was about everything else. I'll believe it when I see it tho. 

And I sent them at 11 this morning. To the email address that I believe belongs to u if u are the manager. Anyway it was the email address they asked me to send it to. And I forwarded it to tough_nut right afterwards. THANK YOU TOUGH_NUT. YOU DID IT!! 

I'm having a similar experience with these guys My KYC was verified on the 13th and withdrawal was said to be approved and would show in 7 to 10 business days if I replied to the processor with the Bitcoin address username email information which I promptly did. Since then I've had nothing but trouble getting any kind of updates as I waited the seven business days and double checked with the processors and all of that and that I waited for the weekend to clear and I've had emails and since Monday and now I'm on two 13 business days since KYC was confirmed and was told that my withdrawal will be processed and just get the runaround now from live chat support phone support and any subsequent email supportive requested.