RESOLVED: Pokiepop points - ripped off!

I don't have a problem with JokaRoom but it does involve the casino you have franchised www.pokiepop.com

I feel completely ripped off!! I was probably one of the first many that signed up here when this casino was launched!!! Words cannot express how bothered and disappointed I feel at this very moment. I dont even know how I can write this message without possibly offending someone or swearing. Im going to attached some screen shots of my conversation today regarding my matter or issue.

PLEASE help me out regarding this matter!! 

Regards,
ANTIS93
Anthony L. @ www.pokiepop.com

Hi Anthony Lam,

We'll try to reach out to the casino and ask them to advise regarding your complaint. Keep you posted.  

PLEASE DISREGARD MY PREVIOUS COMMENT!!!

The casino itself didn't actually have anything to do with how I reacted, if I am going to be honest then it had all started because of me, I had let the game get the best of me that day, and the support agent that was on at the time just copped my Shiettt.  For that I am so sorry for how I reacted because it wasn't your fault, it was always mine to begin with. Sry....

I want to share my experience with everyone because I feel as though the casinos and all the support agents don't receive enough credits for contributing and everything they do in making the casino the best as they can for us players. For quite some time, I believed the casinos and agents along with them didn't actually care or value us members, up until today, I now have witness with my own eyes that what us members think, it isn't like that at all!! And we are wrong to even think that way because they do cherish us, we don't know what happens behind closed doors right. When they say "sorry i wasnt able to offer you any bonuses today, i hace tried every possible way to add something...." they really are telling you the truth. 

Today, I had received an unexpected phone call from a support agent from Pokiepop or Jokaroom, I didn't expect anything to have come from this, but what really caught me off guard was how he was towards me. He was completely different talking to him compare to being on chat. If I didn't pick up that phone call, I probably wouldve stuck to my way of thinking. They say don't be to quick to judge, after having that discussion, I will now have a different perception when I come back, the support agent was one of the best support agent I've interacted with, just from that phone call, it has given me the complete assurance to all of my negative feelings. At the end of the day, It wasn't their fault, so when you chat to any of their support agents, don't be so quick to judge them because you don't actually know the procedure into adding a bonus, they really do try to keep all of us players happy and I'm not only saying that. They will do their best to look after us. I've changed my mind, I think I will be staying here after all  

Please disregard earlier comment!!

Thank you for all your support and comfort @pokiepop casino. 

Hi Anthony Lam, 

Thank you for informing us, glad to hear that it has been resolved. 

meh typical good cop bad cop behavior that caught you. Casinos usually don't care and it's real. But what they do care is a valuable player that lose on them regularly on a long period so when a matter happens with a such a cash cow they tend to then look at your history and realize you're a cash cow and suddenly they become real nice and it has nothing to do with caring about you, it's just a business decision. Try having such conversations on a casino you won on big or rarely play and see if they good cop shows up to look so nice :P .