RESOLVED: Casipto no payout

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Last post made 6 years ago by Casipto
boleles
  • Started by
  • boleles
  • Serbia Jr. Member 90
  • last active 5 years ago

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  • boleles
    • Started by
    • boleles
    • at Jul 26, 18, 10:13:55 AM
    • Serbia Jr. Member 90
    • last active 5 years ago

    Same here no reply mail,support offline,documents they verify in 5 min but payout no

  • Mojo Jojo
    • Replied by
    • Mojo Jojo
    • at Jul 26, 18, 10:25:52 AM
    • Netherlands Super Hero 1212
    • last active 3 years ago

    Well I guess you are not the only one with withdrawal issue there fredos, sadly enough. Casino support is poor and I am glad I am not able to play there otherwise I would have the same issue. Let's see what they are going to do about this.

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 27, 18, 11:15:51 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi boleles,

    Thanks for letting us know. As I already said we don't have this brand listed on our site. We'll try our best to get in touch with them and bring this issue to their attention. We send them an email regarding the previous compalint, but still not a workd from them. Thanks for private message me your casino username, we'll forward it to the casino. 

    Keep you posted. 

  • Casipto
    • Replied by
    • Casipto
    • at Jul 28, 18, 03:45:58 PM
    • Serbia Newbie 3
    • last active 6 years ago

    Thanks for this post from:

    Hello Boleles,

    We apologize for our delayed response as we have only recently received this complaint. Unfortunately, we are currently overloaded with support tickets because we have a small team and have to profile ourselves before we get more support agents. There will probably be a misunderstanding with our payment system, the payout will be blocked automatically should anything not match. Please send me your account email as PM, we will take a closer look at the problem and hopefully look forward to a positive result.

    Kind Regards,

    Maik, Casipto

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 31, 18, 05:02:22 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Hi boleles,

    Please let us know when you get your money. 

    Thanks

  • Casipto
    • Replied by
    • Casipto
    • at Aug 07, 18, 04:53:54 AM
    • Serbia Newbie 3
    • last active 6 years ago

    Thanks for this post from:

    Hello Boleles,

    We would like to apologize for the late feedback.

    If I see it right, they're trying to payout bonus money. Please note our Bonus Terms and Conditions, we already sent you an email on July 30th. We are unable to approve the payment until the requirements of our Bonus Terms and Conditions have been met.

    Kind Regards,
    Maik, Casipto

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