RESOLVED: Rabona withdrawal

I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here.

My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified.

I have requested withdrawal. I sent more than 10 mail messages during this last 15 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passing

I'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone

This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment.

This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 3 May and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 15!

They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anything

First they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was accepted

Then they asked for proof of address. I sent. It was accepted

Then they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was accepted

Then they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was accepted

They then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was accepted

In other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time pass

If the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems)

In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens!

3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time pass

They need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paid

Worse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft!

I am willing to give my Rabona account password and bank account password temporarily to any LCB administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company!

I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!

Will no one from LCB try to help me? Am I being ignored here at LCB too? In last days I wrote sometimes here about it issue and nobody replied me 1 word. I am disappointed =/

15 days waiting, nothing happens. I am being fully ignored by Rabona! Email, chat, all support method!
As I already explained here, the site carried out several standard checks on my account, everything was 
immediately sent, accepted, verified, as shown in the screenshot attached here

Front and back of the document

Photo of my face

Proof of residence

Selfie holding the document next to the face and the Rabona website open in the background of the photo

My entire bank account history, including previous periods when I was not even a Rabona customer yet, as well 
as periods after depositing into my Rabona account

I was asked for an additional explanation about an amount that entered my account immediately before depositing 
it in Rabona, the same amount, I explained that it was a cash deposit directly and personally made by me and for 
me, I sent proof of this physical deposit, the photo of this deposit slip as well as several other photos of other 
cash deposits I made into my bank account

Rabona doesn't pay. Does not respond to emails. The chat often does not type any words, the chat is closed. When 
they don't close without typing, they respond to standard, automated messages, the same things

Support, every day for the last 15 days, only knows how to apologize for the inconvenience caused, say that they 
understand the inconvenience caused, promise that the next day it will be paid, that my case is a priority, that 
everything is ok with my account and with my payment, so that I don't worry, that I give a vote of confidence to 
the site, they apologize for the delay, confess that they are wrong for the delay, and many other lies to make 
time pass and nothing happens. Absurd!

I just want my money that I played and earned by playing honestly. I have already done everything necessary, sent 
everything and much more beyond what they need!

I am writing here to Rabona support and LCB Team support to say that I want to temporarily give my bank account 
password to any Rabona financial administrator, or any LCB Team complaints administrator, so that they can see 
everything directly and personally. in my account, all my transactions, all my personal data, my address house, 
money in, money out transactions, everything you need!

This is because I no longer know what to do, I no longer know what to think, I no longer know what to send, as 
everything indicates that Rabona just wants to make time pass, for the user to cancel withdrawals, throw the money, 
lose. There is no other explanation

Unless the site is having issues with third-party payment providers to send money via international bank transfer. 
In this case, if it is easier to resolve, let me know and I can send you my Bitcoin wallet address. I want to receive 
my 3 pending withdrawals and all my remaining current balance in the account! I need the money, it's been 15 days 
without any return or response, in the dark, without knowing what, who, when, how, where, why all this is happening

I even sent a photo of the front and back of my physical bank account card. My bank is Caixa Econômica Federal, the 
largest bank in my country, it is not a virtual bank, it is a government bank! I have already done everything Rabona 
needs, I have already sent everything and much more than enough and necessary

Just pay me my balance that I earned honestly!

Something that initially has a deadline of 3 working days to be paid, we are now in 15 days and nothing, no return, 
no response, leaves the customer in the dark. Now, we are on another Friday, they say they don't work Saturday or 
Sunday, and with that I will enter a new week without my money? Disrespect!

LCB Team please help me. Rabona needs to understand that players also have their personal responsibilities and 
obligations. They need to understand that on a gambling site, thousands of players will lose money, but some may 
win and need to be paid! If this doesn't happen, it's because the site is a scam and needs to be blacklisted 
immediately

Some aditional informations that I forgot to mention in the previous message: in my country, most utility services 
such as water, telephone, electricity, internet, are sent to homes via physical paper on a monthly basis, there 
are few utility services that use online media. line so that you have pdf. This is why Brazilians send PHOTOS of 
proof of address for public services and not pdf files. As the Rabona website requests PDF, the user needs to use 
a program that converts jpg to pdf (programs such as adobe reader, photoshop, pdf converter and some sites that 
convert file formats online but inserting a watermark). This shouldn't be a problem, as the quality remains the 
same as the photo. The same thing happens with the customer scanning that bill on a scanner and saving it as a 
pdf or jpg

In any case, if Rabona does not wish to accept photos of the public services address proof paper and has any doubts 
about where my house is, I am available to send me any correspondence, a simple letter with a code or something 
similar, to my account registered address (as long as it arrives quickly - I pay any cost for this to be quick, 
you can debit any fee from my Rabona balance or I pay when the letter is received at my home, no problem). I can 
receive this letter at my home, take a photo holding it next to my face, holding the document next to it and any 
other proof of this!

I can do the same thing with LCB Team, I give permission here and now for Rabona to send my account address, 
from my home, for LCB Team to send me a letter, I will receive it and take a photo holding it!

This is much more than necessary and enough to prove where I live and that my home address registered on the 
account is correct

Another thing: if the Rabona or LCB Team website does not want to access my bank account with my password or 
cannot do so, I request that LCB Team provide me with a bank account and give me a random amount, and I will 
record a video from my cell phone with the bank app, while I log in with my password, access the account, go to the 
transfer section and carry out the operation to the account you inform me and with the exact amount chosen by you, 
and during this I can film my face to prove that it's me doing it!

It seems absurd to have to propose doing all this, going through these humiliations, to be able to receive money 
that you honestly earned. But, I repeat: I don't know what to do or think about Rabona anymore! They know that I am 
an honest customer, they received my files, accepted them, checked everything, but they keep requesting the same 
things they already have again, only for time to pass, days to pass, weeks, months, years to pass, deceiving the 
customer until for him to cancel the withdrawal, bet the amount and lose

I need Rabona and LCB Team to tell me what I need to do in order for them to pay my money. I've already offered 
all of the options above, more than necessary and enough, even though I know they don't need to know anything more, 
as they had already fully verified my account last week!

Hi Santos87,

It is orthodox easter long weekend, therefore some delay in the LCB's team to respond.

Please send me your casino username, we need this in order to assist you with your compliant.

Hello, Melcb, my friend, I'm sorry about that, I really didn't know, because I wrote throughout this session and didn't get a response. It hasn't been an easy day for me due to this problem at Rabona. My apologies

Yes, I have now sent my username in Rabona company to your Inbox, as also my email address and the email addresses of Rabona, as they are ignoring me in the last 15 days, saying only promises of to pay always "tomorrow" and this tomorrow never happens

Please, help me, try to solve it with them. Thank you very much!

Hello santos87,

We have contacted the casino representative and inquired about your case. As soon as we hear back we'll update you on this thread. 

Dear santos87,

Thank you for reaching out. We would like to inform you that in order for the verification to proceed, we need the documents provided to be of a certain standard.Your account was forwarded to be checked with priority and you will be informed of verification status as soon as there is an update. We appreciate your patience.

Best regards,
Rabona

Hello santos87,

Please let us know once you're verified so we can mark your complaint as resolved.

Hello, @tough_nut, friend. My account is verified there, yes

But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.

I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support

Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.

I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners can you expedite this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account

Hello santos87,

We'll contact the casino rep again and request an update on your case. As soon as we hear back we'll update you on this thread. 

Hello santos87,

The casino representative got back to us and informed us that they processed your cashouts, please confirm this so we can mark the complaint as resolved. 

Hello santos87,

Thank you for confirming the casino rep's statement, we consider your complaint resolved. 

Hello, I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.

Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)

Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.

However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here on LCB, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience

Now, I want to thank all the forum admins and readers here

Thank you very much Anchi, Melcb, tough_nut and all LCB team, as well as 7StarsPartners for their help

Good luck in your games too!

Please, some admin change the title of this topic to:

"[RESOLVED] Rabona withdrawal"

Thank you very much!

Thank you santos87, the topic title is changed now as per your request :)

Great! Thanks 

Good morning. Unfortunately, Rabona once again started delaying payments and giving the same answers and promises that did not materialize.

They give 3 business days to make the payment and they didn't fulfill my last withdrawal

It's already been waiting for 7 days. I don't want to spend 20 days waiting for this again and reading support promises that they don't honor

Hi, tough_nut, please speak to them again for me, if possible. Thanks!

Hello Santos, 

I responded to your complaint posted to their Direct Casino Support thread. Let's keep the complaint in one place, all updates will be posted there. 

Thank you for understanding. 

Good morning

I received payment today. Thanks to everyone on the LCB team, again!