CLOSED: Problem with Tipbet

Hello LCB team and players friends, I am having difficulty solving a subject occurred on Tipbet.com website. My username is: Lohyol

Below, I will tell you what happened, in detail and with printscreens that will facilitate understanding. With this, I humbly ask you to help us to get in touch with the staff of the site or its supervisors, with the intention of reaching an honest resolution to this

I am an old site user, depositor and with thousands of bets made. I had never made a withdrawal before. However, recently I participated in a promotion where I would win a bonus and would have to meet the conditions of playing his value multiplied by 10. The maximum winnings after the rollover was 100.00. OK no problems

So I started playing, I stayed days, weeks, months playing. Normally. Until I was able to fulfill the difficult and heavy rollover. My account balance was, now after the rollover ended, 119.56 (according to the print screen attached here, which shows the value after the rollover and below shows the bets made that fulfilled the rollover). In other words, the 100.00 of maximum gains + 19.56 extra that I left in the account without using it, because it was not mine and the site should remove at any time. This balance was now withdrawable money balance

Perfectly, everything okay up here. I did not want to make the withdrawal of 100.00. The terms and conditions of the promotion or website did not report anything about this. I decided to continue playing on the site. Using those 100.00, using values ​​deposited by me, using new bonuses offered by the site, using new deposit bonus, and all this mixed in a single balance, obviously

I spent more days, weeks, playing, without asking for any retreat. By the time my balance was now at 522.56. So I decided to make a withdrawal of a small part of this amount

But here the problem began. While I was happy to have had some profit after weeks of playing, I imagined that the site would only withdraw the additional extras 19,56, I was taken by surprise: the site removed 464.00 from my account! Suddenly, suddenly, suddenly and without speaking, nothing

Immediately, I contacted the support to complain about this, reporting the error, to remove only the 19.56 and not 464.00. And the site claimed that the maximum earnings was 100.00

In other words, the site has the thought that all my thousands of bets was still with the bonus. The site disregards that I made deposits, won new bonuses, fulfilled the new rollovers of the new bonuses, I used therefore real money that were not bonuses, but only because all this mixed with those 100.00 coming from that bonus, the site is in the right to consider everything as arising from the bonus

It's an absurd. They claim that the user would need to make the 100.00 withdrawal as soon as he rolled the rollover. Wait to receive the withdrawal. And re-deposit the 100.00 to continue playing. However, this does not follow an honest logic, this does not exist in any site. The user must withdraw a value, by obligation, having to stop playing on the site while waiting 1, 2 or 3 days to receive, and then re-deposit that. This is unacceptable. On the contrary, I liked the site and decided to continue playing on it, including depositing and making thousands of other bets, participating in new promotions!

If there was really this obligation, after the rollover, to stop playing, withdraw the value 100.00 immediately, wait 1, 2 or 3 days to receive, and then re-deposit, to just now continue to play the account, they put this on the terms and conditions, expressly and clearly saying: after the rollover, stop playing, withdraw the 100.00, wait for payment, deposit again the 100.00 and start using your account again! Or that the site had contacted me by email to report this! But, no, none of this was on the terms and conditions, nor did anyone on the site contact me to warn about this, which made me continue to play on the site without making any withdrawals, make deposits, win new deposit bonuses, fulfill your rollovers normally , make everything real money cash withdrawable, so only after all this try to withdraw some part of the balance

Attached, it follows the image of print screen that shows the moment that I finished the rollover:
119,56 = balance in account made with the bonus
150.00 = rollover required to comply with rollover
150.20 = the sum of the bets I made and rolled
0.20 = remaining value to end the rollover (negative because I did more than needed)
Below, in Bonus Stake History, follow the bets that I made and that counted to fulfill rollover

I humbly ask your help and respectfully ask for the understanding and fair play by the Tipbet team to return my balance of $ 464.00 to my account so that I can continue playing on the site or pay me this amount as withdrawal so that I re-deposit and continue playing because there was no reporting withdrawal obligation after rollover

Sorry to hear that SamuelR. Thanks for bringing this to our attention. We're going to notify the casino rep and ask to look into your account. Please keep an eye on this topic. 

Tipbet is a scam company. They haven't money for to pay customers!

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I am fully disappointed and frustrated with this company. They removed my honest winnings 464€ without honest reason. Bellow I will to explain in details the case, and I wait they can to resolve honestly this with me, for then I to update you and change my Tipbet rating for maximum stars

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One time ago I win a bonus with rollover 150,00 and with maximum winnings limited in 100€

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Then I done bets using the bonus (prove evidence:
https://i.postimg.cc/B678R8PR/bets-with-bonus.jpg) and ended the rollover with 119,56 as proved in this image evidence. In this
screenshot exist the amount after rollover ended as too the list of bets done with the bonus (all bets who completed the rollover)

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I could in this moment, with rollover completed, to withdraw that 100,00 and to remove that extra 19,56. But I not saw sense in to do this withdraw for then to re-deposit that 100,00 seconds after. Then, I resolved to continue playing there, because now that not more is bonus funds, but yes real money, I am right? Without no limitations of
winnings, of course (same thing if I had withdrawed and re-deposited)

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Then, after this moment of rollover ended, all bets which I done (thousands of bets for long days of last weeks) was done using not more using that bonus, but yes now using deposited funds, bonus of deposited funds (other bonus) and too real cash money (when not existed bonus running)

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Then I was now with 522,56€. I asked a withdraw and when the finance team would must to remove only the extra 19,56 (because with the bonus
I wins 119,56 but the maximum is 100,00) then this team wrong and removed 464€! Absurd!

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I am being stoled by Tipbet, I am fully disappointed and frustrated with it. I have all print screen of my thousands bets done for long days there. And the prove evidence of page bonus
(https://i.postimg.cc/B678R8PR/bets-with-bonus.jpg) proving they would must to remove only 19,56 and not 464!

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I think they are promesing bonuses only for to lie, offers liers without to honour if the customer to win and to end the hard rollover with some profit, only as strategy of marketing for to have new customers depositors

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I think, then, which Tipbet is scam company. I am unhappy with this and resolved to public for millions of peoples in all world here in this forum, as alert of scam company

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I will to contact the Tipbet support service for to try resolve this situation of way friendly and amicable, for to run a resolution honest and with fair play, and to have my full winnings paid. Then, after this, of course I will to change my opinion about this company and to update my rating here for maximum level, as I will to see this was a
single incovenience caused and was resolved honestly by Tipbet team

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If the site to wish resolve the issue and re-add in my account the removed 464€ amount for me to continue playing with this, or to send it to my e-wallet, of course I will to remove this my messages and to write a new recommending Tipbet for all as a honest and great company, because I will to see you really are honest and works with fair play

The casino rep got back to us but we need more info on this case and the bonuses you claimed so we're going to get back to you as soon as we have it all clarified. We'll keep you posted. 

Every site, that is really honest and has limitation of gains in some bonus, is made this removal automatically and immediately after the rollover, the deduction is made immediately, exactly to avoid this type of situation

Every site, which is not amateur, would have removed the 19.56, at the time that I finished the rollover. This is something obvious and notorious. But, the Tipbet seems to be amateur or just dishonest for pleasure

Imagine the scene: you have 100 euros. If you remain with this value in your hand, it will have an X value to buy things. But if you put it in your pocket and in 1 second after you withdraw it from the pocket, it will take another Y value to buy things

This absurd example seems to be how the amateur site Tipbet works:

- If the player wants to continue playing on the website, in his account, he must stop playing, withdraw the amount, wait 2, 3, 10 days to receive (depending on the deposit method used), then re-deposit (again, I I say: if this really were the case, it should be on the terms and conditions this obligation to stop playing, withdraw and re-deposit, and had nothing on it!)

There is no practical and logical difference between the above situation and the situation I did:

- I did not withdraw anything, on the contrary, I started to deposit and win new bonuses, staying days playing, relying on the honesty of the site, so only after all try to withdraw some part of the value

I think it was a situation caused by unclear or incomplete terms on the part of the site. That could easily be resolved by re-crediting my balance into account or paying this as withdrawal. Since I did not violate any rules that were exposed on the site and the terms. I fulfilled all faithfully and completely

Because, in practical terms, the site has not Lost anything with me, because there is no practical difference between to play, withdraw and re-deposit, and remain without withdrawing, making deposits, winning new bonuses and making thousands of other bets before trying take some value

An honest website would honor the winnings and return a value because the client did not act in bad faith, was honest and can not be penalized for having chosen and resolved to continue trusting the site, putting his money, losing days and days of his happy life making thousands of aposts for long days believing everything is going well

An honest website would be happy to have the continued user playing on their platform, as most just take the value off. I decided to stay on the site, I did not act in bad faith, I was deceived by incomplete terms and I can not be harmed by this

An honest website would do that. I hope Tipbet can solve this honestly with me

An honest and not amateur site would have made the immediate correction of the value, before the person could make deposits, win new bonuses, fulfill new rollovers and everything else

Imagine if the user, after continuing to play, had made deposits, won new bonuses, fulfilled all the rollovers, but in the end everything had totally Lost the value: now, it was 0.00 in the balance

The site would pay 100.00 as correction, what was the initial bonus winnings? Of course not! The situation is the same, but the reverse!

It is something so simple, ridiculous and notorious. Any child, with a minimum of logical reasoning, understands and agrees that an honest site would solve this case easily by returning the value that was removed

Great, Melissa, I will to continue waiting you, then

Thank you very much for your help and support, Melissa and all team LCB 

Hi SamuelR,

We got the explanation from the casinoregarding your case. 

Namaly, you were credited with Extra €15 Welcome Bonus. Without withdrawing your winnings from this bonus, you made a deposit of €14.50 with %100 Welcome Bonus for this deposit. 9th article in their Terms and Conditions says that Extra €15 Welcome Bonus cannot be used in conjuction with any other bonus, that's why this amount was deducted. Furthermore, the max cashout for this bonus is €50 so any winnings above this amount are removed. 

I've attached the bonus terms and conds so you can take a look at them once again.

Hi, Melissa

Firstly, thank you.

When a site says that a promotion X can not be used in conjunction with another promotion Y, this is referring to not being able to use both simultaneously. When the player finishes an X promotion, completely fulfilling his rollover, he can easily enter another Y promotion. And that's what I did. That is, I completely fulfilled the informed

The terms and promotions you've submitted are from 31/10, so they show a 50.00 earnings limit. My case was before that, I'm an older customer, and at the time it was 100.00. However, it is 100.00 after rollover made

And, as you can see in these terms and rules, in no time is being said about the obligation to withdraw the 100.00 soon after rollover completed, stop playing, wait days and days to receive payment, then re-deposit and continue to play. This is pathetic and does not exist in any honest place in the world. If I had been in terms, I would have obviously done just that. But there was nothing. So, I decided to continue playing on my account, making deposits, winning new bonuses, for long days and weeks, so only after all this try to withdraw some of the value

The case comes down to one question: if they ignored everything that happened as soon as the rollover was completed and taking 100.00 of balance, if they ignored all the gains made from this time I did not withdraw the 100.00, then the question is:

If the user completes the rollover, having a balance of 100.00, and continues playing, until losing everything, stay with 0.00. Will the site ignore all of this loss and return the 100.00 to the user account?

If you ignore the gains made after 100.00, would you ignore losses after 100.00?

Obviously not, do you agree? This proves that this site is scam and dishonest, which dishonors the customer just not to pay. I was stolen at 462.00 and did not report this site to anyone. Every day I will report on this scam company on all review sites, blogs and social networks, to alert other potential future players of this thief site so no one else has a headache when just wanted to play and have fun. They can steal my 462.00, but they will have much more damage because of this, losing customers and profits that would come from these. This is little to those who are dishonest and writes incomplete terms and conditions to deceive honest users and not pay. Tipbet is scam!

Hi SamuelR, 

Yes the casino paid our free bonus amount of 100euros and 62,42euros from the deposit bonus. The point is that you can't use free bonus in conjuction with other bonuses and they stated it clearly in their bonus terms. I think that everything is clear now so we can close this case. 

1. Open an account at Tipbet.com

2. Enter the code bonus on the offer page and click on the OPT-IN button

3. This promotion is only available to new customers who register from 02.03.2018.

4. This promotion is only for residents from countries where participation is legal and legal.

5. The bonus amount will be credited to the user account after entering the code bonus in the section Offers under Account Summary.

6. The bonus is only available for the sports betting area.

7. If another bonus code has been used previously, this bonus will no longer be available.

8. The maximum profit that can be made with the bonus is 100 €.

9. Only combination bets with two (2) or more games and odds of the respective games, each amounting to at least 1.80, are relevant for meeting the terms and conditions of this bonus.

10. Any amounts can not be transferred to another Tipbet product wallet if the wagering requirements for the bonus have not been fully met or completed.

11. By activating this free bonus all wagers will be deducted from the bonus balance.

12. Bets with odds below 1.80 do not contribute to the fulfillment of the bonus terms and conditions.

13. The bonus can not be combined with other bonus codes.

14. The bonus must be implemented within 48 hours.

15. The maximum bet of each bet is one hundred percent (100%) of the bonus amount. Only bets that are lower or corresponding to the maximum bet will be counted towards the calculation of the required minimum bet.

16. System or reusable bets are irrelevant to meeting the minimum wagering requirements for the bonus.

17. Only one betting selection per sports event / game is relevant to the minimum sales condition. If two or more bets are placed on different exits of the same sporting event, then only the use of the first placed bet slip is relevant to the minimum turnover.

18. The progress of the bonus or the terms of sales can be viewed in the user account. You can only request withdrawal account amounts that are not blocked.

19. If the user receives a Welcome Bonus for the first deposit, a payout will only be possible after fulfillment of the Terms of Sale according to the Terms and Conditions of the Bonus.

20. Any attempt or execution of any User, whether successful or not, to use an arbitrage model or any other pattern and methodology that guarantees a prize, shall be deemed abuse and shall be assessed in accordance with Tipbet's Terms and Conditions.

21. If any of these conditions are not met, Tipbet reserves the right to withhold or remove the "Spring Awakening at Tipbet" casino promotion and any winnings earned with the bonus.

22. The bonus is limited to an account, person, family, household or computer. If you suspect that you have multiple accounts, Tipbet reserves the right to remove any bonuses and winnings.

23. Tipbet reserves the right to make any changes to the terms and conditions of any action at its sole discretion or to withdraw the promotion without prior notice. It is up to the user to inform himself about the latest version, which can be found on the website.

24. In addition to the terms and conditions set forth herein, the General Bonus Terms and Conditions and Tipbet's Terms & Conditions apply.

25. The terms and conditions of this bonus promotion have been written in English. In case of a dispute regarding a translation, only the English version is relevant for the clarification of interpretation questions.

As stated above, there is nothing informing to do this or forcing this:
- end rollover
- stop playing immediately
- remove the amount (100)
- wait days, weeks, to receive the money
- re-deposit
- continue playing on the site

Certainly, if there was this in terms, I would have done it, for not being stupid

I am a honest customer who had some winnings playing for long days and losting time of your life for this, believing all are running fine as the system not done nothing of remotion or people of support team contacted me for to deal about the extra winnings. I could be gambling, winning, losing, for months and years, not knowing that when I was going to ask for some part of withdrawal value, the site would do something similar to removing just about everything. Imagine what this could cause in your life, if it happened to any of you here forum friends

The terms and conditions are above. In no time is spoken to stop playing after the rollover, withdraw the balance of 100.00, wait days or weeks to receive (depending on the method used), re-deposit and then return to play

The most important terms:

"7. If another bonus code has been used previously, this bonus will no longer be available."

I did not fail this rule.

"8. The maximum profit that can be made with the bonus is € 100."

The such limitation imposed, for the BONUS. That is: the profit obtained using the BONUS. As soon as the rollover was fulfilled, it was no longer a bonus and became real money, mixing with deposits, new bonuses, new rollovers, all also completed later

And again, under the terms does not quote the obligation to stop playing, withdraw the 100.00, expect to receive for days or weeks, and return to play.

A simple programming system, a simple script, would have avoided this whole situation: an algorithm that, after rollover completed, all surplus at 100 would be removed. But, there does not seem to be this ... A way to harm users in the future, surely I only see this explanation for this

"10. Any amounts can not be transferred to another Tipbet product wallet if the wagering requirements for the bonus have not been fully met or completed."

One more sign that the person is not required to withdraw the value immediately after the rollover made. At the moment this term informs that the person can only transfer the balance to another section of the site, to Play in another section, such as a casino for example, is proving that the person can continue playing with that balance, which is now no longer a bonus and it turned out to be real money when the rollover was met. This is obvious!

"13. The bonus can not be combined with other bonus codes."

Yes, exactly. On every site, you can only have 1 bonus in progress. You can never have 2 simultaneous bonuses. One needs to finish one's rollover, before starting the other. And that's what I did exactly

Really, it's an irony. Every site would like users not to withdraw money from their accounts, continue to play

Except, obviously, those who earn millions and millions (depending on the site, obviously), for not liking non-recreational users. Which is not my case, because the amount won is small

Wanting to claim that I should have withdrawn the amount, expected to receive, deposited back, just so I can return to play / win / lose, comes to sounds like Madness

It is like believing that the user is dumb and will accept it passively, without exposing to the world

"Any amounts can not be transferred to another Tipbet product wallet if the wagering requirements for the bonus have not been fully met or completed."

By saying that with this bonus, any value can only be transferred to be used in other sections of the site, only when the rollover is met, then clearly the site is showing that there is no obligation to stop playing, expect to receive after days or weeks (depending on the method used), re-deposit and start playing again

This would close the question, or not? Any child with a minimum of logical reasoning would understand the possibility, at the user's desire, to continue playing on the site without having to withdraw, being able to make deposits and earn new bonuses (as in my case) before trying to withdraw something. No one, except Tipbet employees, sees under these terms and conditions any obligation to stop playing and withdraw, not even something ambiguous

Based on this, and on all the other arguments quoted and discussed in detail here in the topic, I ask:

Would I now have the right to have my case exposed in the complaints DISPUTES AGAINST TIPBET section of LCB complaints here?

Please, I need this so that they come to us, respond publicly, for I am absolutely sure that I have argument to break any arguments they may say to justify this injustice done

This is because I am right in the case and I want to discuss, based on facts and logical evidence, civilly, in order to solve this question and have my 462.00 returned to my account and continue playing there for long years since it was the bookmaker who I chose to play in sports and casino

Hi SamuelR, 

Have you got in touch with the casino support?

We're try to get the casino rep answer to you directly, we've already told them so. 

We're going to check their terms once again. Keep you posted.

This is the worst casino and sportsbook site ever. He stole my winnings from me. They do not have money to pay players who make a profit. It's a deposit-only site, and never makes payments from those who need to withdraw. I would not recommend this site to anyone. Anyone who registers an account and places money on this site will only be able to lose. They are dishonest and use hidden and obscure terms and conditions to steal your money. Look for another site to play, a site that is honest. Never create an account or put money in Tipbet, or you will lose everything and you will have many headaches for this.

We are still waiting for them to reply to you directly. We asked them to do so. Keep you posted. 

They ignore me yet. I was promised a few days ago that I would come here on the reply topic, but so far they have not come to any of the forums where I posted the case. That is, they feel ashamed for having stolen me and do not have the least amount of time to come here to discuss publicly and to present arguments. They know I'm right.

We raised these questions again and sent them your last posts from the terms and conds. We asked for the explaination again with the precise desription of the bomus you used and the amount you can withdraw. We're insisting on the explainations. 

Great, thank you, Melissa, for all your help 

Hi SamuelR,

We got the same message from the casino about the 15uero no deposit bonus and terms. Have you received the payment? Please keep us posted. 

Hi, Melissa

They too continue ignoring me, ignoring us

The VIP manager promised to be here in forums posting, but lied and not done this

They are being desonest with me and not have honesty for to be here replying us

They don't want to post on the forum. They told us the money would be paid out to you. We've emailed them again. 

Hi, Melissa, thank you for your help and support

Okay, I will to wait your contact with them again

Melissa, can you to copy and paste here, the message which they sent to you? Saying this: "They told us the money would be paid out to you"

Please

They said that total amount of €162,46 has been sent to you as withdrawal.

They keep on repeating the same thing about the bonus, this is their final decision. 

Regarding the payout we asked them to confirm if you are going to get it. Let you know as soon as we get the info. We haven't heard back from them yet. 

Hi, Melissa, they didn't paid my 462,00 of winnings removed

This amount sum of 162 was paid in other withdrawals of last year

My dispute complaint is for to receive those 462,00

They are desonest and are trying to steal my money

Hi SamuelR,

I know what amount is in questions. As I explained in my previous emails they consider you broke their bonus t&c. We have been trying to get more info on this but they keep on repeating the same thing. There are a few unanswered questions. They do not answer our emails anymore because this case is slosed for them.

We did our best to help you but since they do not want to cooperate with us anymore, there's nothing further we can do for you. In case we get the necessary answers we'll let you know and open this case again. At least you got a part of your winnings and deposit back. 

You can also file a complaint to their regulatory body and see if there is a way they can help you.