UNRESOLVED: Problem with Midas casino

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Last post made 6 years ago by MelissaN
Grandslammer

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  • Grandslammer
    • Started by
    • Grandslammer
    • at Sep 25, 18, 08:10:50 AM
    • Germany Newbie 4
    • last active 5 years ago

    First time playing at this casino and having a terrible experience. So, end of July I started playing here, I was playing Roulette and Craps, it was taking me a while since I had to make a lot of bets in order to complete the wagering requirement for my bonus. But, well, I was not given a chance to get over that. On 7th of August I got an email that informed me that my account was blocked and they kindly would return my deposit. So, I did not get any explanation when they will be done with the investigation, what will happen with the money, nothing…. So, i asked them via email and got no response… For me this is just a very irritating situation - I am playing in the casino and then all of the sudden I get the email that for the reason they won't even tell me my account is blocked. What is going on? How can this even happen???

  • MelissaN
    • Replied by
    • MelissaN
    • at Sep 25, 18, 08:21:13 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Thanks for sharing this with us, Grandslammer. Sorry to hear about your problem with the casino. I received your message with the username so we're going to notify them and investigate it further. Please keep an eye on this topic. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Sep 28, 18, 03:51:26 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Just a quick update. The casino just let us know that they are investigating your case and they'll come back to us with an answer next week. Hope it will be sorted as they promised. 

    Keep you posted. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Oct 18, 18, 05:28:01 AM
    • Serbia Almighty Member 15546
    • last active 2 months ago

    Since we never get the reply from the casino although we sent them several reminders, we're going to consider this case as UNRESOLVED. 

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