RESOLVED: Planet Casino no payout

Sorry for your loss. I am going through the same problem...not getting paid..another strange thing is that I play at Jackpot wheel casino also and last month they had a tourney and I was looking at the leaderboards at both casinos and they were the same at both casinos.. So I asked live chat if Planet casino is affiliated with them and he said no....only Jumba bet...then I asked him why the leader board was the same but he did not know why. Also, Logan said he works for several casinos which I knew from before...so I told him to tell your buddies at Planet to pay me.lol So now I am thinking this a shadow casino of the other two only to scam you and take deposits only. Dont ever play at this casino people.

Hi johnnyslotter71,

Planet casino is on our warning list. You can see more details on the casino review page HERE. You can provide us with your casino username so we can try to get in touch with them and ask about your money. 

Thanks for sending the username over, johnnyslotter71.

We're going to notify the casino. 

Dear johnnyslotter71 and LCB members,

First and foremost, thank you for posting. We appreciate all feedback as this provides us an opportunity to either clear the air or make adjustments on our side in order to improve our service.

Regarding the similarities between Planet Casino and Jackpot Wheel, we use the same Software Provider (Saucify), therefore some promotional material will have a similar appearance – just like the Saucify Games, or registration / deposit pages, etc.

Regarding your withdrawal, I can confirm that it was processed successfully on 22 May 2018 via Wire Transfer. Kindly check again – on our side it reflects that funds were received successfully via Wire Transfer on your end. It could be that at the time of posting, it did not show yet, but would appreciate if you could just check again. We tried to reach to telephonically. Please get in touch and we will gladly provide you with additional details.

Our apologies for any inconvenience or confusion.

Best Regards

Planet Casino Support Team 

Dear Johnnyslotter71 and LCB members,

Before I address your issue, I want to thank you for posting, as this turns out to be the ideal platform to tackle this specific matter and set the record straight.

As always, I looked into the sequence of events. Your withdrawal was declined due to an error with your banking information (not the casino’s mistake). The funds have been credited back to your casino account and you’re welcome to issue another withdrawal. Due to the hold-up that occurred through no fault on our part, we have, however, marked your withdrawal as priority, should you wish to proceed.

It is unfortunate that once frustration sets in, procedures that are in place for the protection of a player, starts to feel like “stall” tactics. I’m sure you’ll agree that it is not only prudent, but absolutely crucial for an online casino to vet and check documents and information – for YOUR protection. We are proud to be known for our thoroughness in this regard and we’re pleased that through your negative account of this, the fact that we’re methodical is what stands out.

As you know, an online casino cannot “reside” in a building, but as we’ve stated before, and am doing so again, since we share a software provider with many other online casinos, some services overlap.

I want to make this clear: We have a solid track record of attending to Player queries promptly – for a reason. We also don’t get many complaints. Also for a reason. Player withdrawals are always paid out promptly, as per our terms and conditions, UNLESS a Player has violated these terms and conditions, in which case we follow procedures, as was the case in this instance.

We thank everyone for their time in reading this.

Kind Regards

Planet Casino Support Team 

Thanks Brad. I got the email today from the casino about the number being wrong. I am sorry about putting the wrong number in; I was using auto fill and for some reason it put in the wrong number. I have made a new withdrawal and hopefully it will come sooner than normal. The only complaint is that why did it take five weeks for me to know of this problem...okay hopefully this will be the end of this discussion. Melissa you can mark this as solved for now. Thanks.