RESOLVED: Overcharged at GENESYS Casinos

HERE WE GO AGAIN!

On October 10th PINT 1 made TEN charges to my account after I made only one deposit. I did not know  at time until the bank notified me that I had duplicate charges.  I reviewed my statement and noticed other charges from the same processor on other dates that were duplicates. This has occurred to me twice this year from the same group of casinos. The casino did refund me and I received compensation for my lost.  So I continued  to play and deposit at the casinos on a daily basis feeling that I trusted this guys and thought they would make sure this would not happen AGAIN!

Well it did happen again and I am truly upset over this matter.  I have sent bank records and wanted for a response which did not come.  After a week I asked support and now they want bank high lights of the disputed charges.  Ok, if I had not asked after a week about them receiving the info, why are you just now asking for this info. I am just so tied of going though all the hassle of being ripped off by processors at casinos.  Having to shut down my accounts over and over again.

I am just tied and frustrated.  Players, check your accounts  daily and watch out for Processors  PINT 1.

Hi perkypoo,

Oh, sorry to hear about that. Yes, it can be frustrating. However, we're going to ask the casino why this is happening. Could you please provide me with your casino username so they can look into your account? 

I have emailed it to you. Thanks.

This issue is NOT resolved.  I have not heard back from them.  I asked support to please have someone to contact me by phone. I just wanted to know why they keep allowing their processor to overcharge my account with duplicate charges.  They know that this is occurring but they do nothing to prevent it. If this keep happening to my account I know that is is being done to other players accounts too.

Please be patient. It's weekend and most of the casino reps don't work. They have been informed and they will look into it, no worries. We'll hopefully get the answer by tomorrow. Keep you updated. 

I  was just replying to your email message.  I am a very understanding and patient person.  I try to respect everyone and believe in giving second chances.  I  have patronized these casinos after they kept overcharging my accounts after they correct the mistakes and compensated me for the charges. But why does it keep happening?  I am just tied of having to go though this process.  I  hope everyone can understand how I feel and I am not going to stress myself  out over this matter!  If I can survive Hurricane  Harvey and losing my house and all my belongs, I  too can survive Overcharging Processors! 

The casino is looking into it and we should get an answer in a couple of hours. Keep you posted. 

Here's the reply from the casino:

 It was the player's bank that debited her late (Casino Talk: Delayed Billing)

Not the first time she is having this trouble, One of Support Managers is going to email her now and take over from there.

Let us know once it's sorted out. 

What does this mean. It has been several times that I have had this problem which the casino processor  over charge my account,  I  didn't do it. So now it is my fault or the bank's fault?  The bank notified me of the duplicate charges  and I agreed that they were incorrect  charges. I only made 6 deposits in October, so why was I charged with 10 deposits in one day? I  didn't make those charges neither did the bank. I  disputed the duplicate charges and verified the other charges  as correct. They need to explain why this keep happening! 

I  spoke with support last night and they said that they email me a ADR to fill out, but as of this moment I have not received it.  Nor has anyone contacted me by phone or email.  I will be patiently waiting for the ADR as you promised to  send or direct communication by your representative.  Thanks. 

They should contact you. If not, please let us know and we'll get in touch with them again. It will be resolved,no worries. 

Melissa,  I  do appreciate your help but last night they promised to send the ADR and I still have not received it.   Not a word.  However, they did seen a promotional email this morning. They could have the courtesy to give me a phone call. I am really dismayed over their lack of communication on this matter. Wizbet, GENESYS, yoh have truly  disappointed me.

I  had a long conversation with the Rep and we are sorting the payments out. Will keep you posted.  Again, Thanks Melissa! 

Great. Hope it will be sorted out soon. Please do keep us updated. 

Hi, Melissa, 

Sorry for not getting  back to you on this issue. I have not been feeling well lately, I  guess old age is catching up with me. I  haven't heard back from support since that last conversation. So I guess the matter is unresolved on my end. I  am just going to let the bank handle it. I  am just tied of having to deal with these issues.  To Wizbet, I  am sorry our relationship has to end at this time. I did enjoy playing, winning and losing at the casinos. Your support staff were always professional  and helpful to me.  Best wishes to all and have a safe winning Holidays! 

We're in contact with the casino waiting for the update regarding this case. Thank you for getting back to us. 

We just heard back from the casino. They say that their support team contacted you on 14th November – They discussed the billing issue in great detail and you were happy with the outcome. They offered to call you back if there is anything you are not happy about. Please let us know. 

Glad this worked out - This group has been solid for quite sometime. 

Hi, Melissa. 

You can consider the matter closed on my end. Thank you for your help with the casino. I  have no hard feelings towards the casino but has ended my dealings with them. Best of luck to all and Happy Holidays! 

Great! Glad we could help. Thank you for letting us know. Happy holidays to you too.