RESOLVED: Pin-up.bet

Hi I need a little help, I can't make a withdrawal request, First of all the site does not offer for German customers skrill neteller bank wire credit card or paypal options to withdraw the money, Option for withdraw in my case was ecopayz, perfectmoney, piastrix, advcash, ( last two not supported from German banks as they are Russian ones) ,Russian credit card and a bunch of crypto methods. On chat, they told me to withdraw the money (it's about 210 euro) I have to make a request on withdrawal page, and that they do not accept any bank wire account information or information on skrill neteller user accounts. Well I went to ecopayz and perfectmoney registered and verify my new account in both cases. Once i did it, I made a request on pin-up.bet site to withdraw with ecopayz that has been cancelled due to technical issues. The answer or chat was " your withdrawal cannot be processed via Ecopayz as they are having issues in your country" Which is not truth as ecopayz have a German customer support. 10 Min later, the statement was I can use ecopayz.

My conclusion is that no wallet support pin-up bet international transactions to Germany.I need a little help because I can't withdraw money with methods that they offer, and that they are not ready to transfer money on bank wire method or to e-wallets that I have, and that they are not willing to find the solution to pay me out or they don't want to pay me out

Hello bubasinter01, 

Before we carry on with this complaint, could you please clarify why you are mentioning Germany when you are from Serbia? Please enlighten us. 

it was not allowed to register as german citizen and I took one country meaningles.Whats so big in it

well if you insist to know it,i have a double citizenship, and if germany is not accepted i use my other citizenship

Hello bubasinter01, 

Having dual citizenship is fine but please be advised that if you're playing from Serbian IP address it is recommended to use Serbian documents. Mixing it up with German documents creates confusion and can more often then not, create issues with withdrawals and player ban. We don't support such practice. 

no I play from German IP as I live and work in Germany and have a German provider , and you can see it in your system, that the ip address was allways the same in past 3 years,

and about the ban, don't worry once you fulfill your obligation to pay the customer, I'll never again bet with you

Hello bubasinter01, 

Alright, then, everything ought to be alright. Thanks for the clarification. With this complaint, we shall continue. Could you please send your Pinup Casino username via private message and we will escalate your complaint and see if we can help you out. 

there is nothing to hide Аccount ID 14723105, off course that you will pay me out, you can read it on ****

there is no reason to pick holes in,beleve me won't find it.You don't have a licence to serve german players as you don't accept the german gambling law, every credit institution be it crypto or e-wallet is aware of it. All the methods that you offer on your site as withdrawal option doesn't work for german players

i have registered with pin-up bet for 3 years as german citizen ago.Maybee at that time you have had the right to accept players from Germany, in meantime came  the german gambling tax law, that you company never accepted, and you don't have anymore licence for Germany.iI was your obligation to inform the german players about it, to pay them out, to set up an IP block but you didn't done it.Instead of all this you are looking for hair in an egg, trying to find an excuse not to pay me out.

Hello bubasinter01, 

Please be advised you have reached LCB. We are a casino affiliate website, not the casino itself. We serve as a liaison between the player and the casino and are available to lend a hand and enhance your online gaming experience.

Anyways, thanks for providing us your Account ID # for Pinup Casino. We will contact Casino Rep on your behalf in hopes of getting your situation resolved. Keep posted on this forum thread.

thanks for offered help, preciate it , hope that they can provide a solution with payment method

Hello bubasinter01, 

Here to give you an update that we haven't heard back from Pin-Up Casino Representative. We pinged them yet again. Hopefully they get back to us soon. 

Have you had any luck on your end?

yes money received over piastrix

Hi bubasinter01,

What a speedy response! Thanks for letting us know. We will mark this case as RESOLVED!

Greetings!
We are glad that your issue was successfully resolved and you received the withdrawal.
As for the Skrill and Neteller methods, try using the link https://www.pin-up.bet/, these methods should be displayed in your "Cashbox" section.
If suddenly you again have difficulties with the withdrawal of funds or with anything else, contact the agent on the site, he will do his best to help you.