PH.CASINO Any Big Winnings seized

Hi All, just writing in regards to an account I have at an online casino called ‘ph.casino’ https://www.ph.casino/ I had deposited a total of 2k online and had built on my balance from there to about 7k, when I was banned for no reason with no explanation. Ive been trying to research how this could of happened, I had no ‘double account’ or used bonuses and I haven’t been able to find any information... I have also been trying to contact support but have received no emails in return.

[email protected]
[email protected]
[email protected]

I have tried all these emails but have heard no reply, except for the return ‘rate our support’ email. i hve also emailed the gaming license 
[email protected]

Im wondering if this is an official casino or if I have been scammed, as I have lost complete faith in the online casino industry if I can be banned for having a run of better than average luck. I am at a loss and am not sure where to go from here.. Any help would be much appreciated, thanks

HI milo44,

Thanks for sharing your experience with us. The casino has some payments issues lately so we had several similar complaints so far. We helped some people get their winnings. We'll try to help you too. Please private message me your casino username so we can ask them to look into your account and tell us when you can expect your money. 

HI milo44,

Thanks for sending the username. The casino has been notified. We'll let you know as soon as we hear back from them.

Please keep an eye on this topic. 

Thankyou so much..:)

Update

Still awaiting any reply from ph.casino of my account block and balance of $7235 and no reply from usoft gaming at all

received this email from [email protected]

 'Delivery has failed to these recipients or groups:
[email protected] ([email protected])
Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For Email Admins
No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running'

Received a reply from the gaming license today [email protected]

Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

We have copied in the operator to handle your complaint.

The operator in copy is requested to provide you with and Curaçao eGaming with
an update regarding this particular compliant in order to remain compliant.

Awaiting for the operator to respond.

Best Regards,
Curaçao eGaming

Wishing everyone else chasing money from this scam casino the very best of luck in retrieving it

Milo44

Well thats nit cool at all. All that effort to get shafted like that? I hope they make it right for u !! 

Thanks so much, i hope so too!. It seems like a legitimate website i didnt expect it at all.. but i think the worst part is not being told why and just ignored.. makes you think that at some online casinos even when you win you have lost as you can be banned at any time for no reason.  I understand some people try to cheat systems and take advantage of bonuses or make double accounts etc. but when your just an everyday person going through normal wins and losses, then to build a balance only to be banned because of it is such a disappointment. I hope know one else has to go through these experiences, so ill share my story where ever i can:)

We heard back from the casino and they advised us that all payments will be settled by the end of the week. So lets wait and see if the money will reach your accounts. 

ok, thanks for reaching out to them as i have heard nothing from them so far...! i believe im still at the verification stage so still sending through documents, do you think i should wait for them to contact or just send through verification documents again....?

I must admit you have more patience than I do, I would have flooded their inbox with hundreds or even thousands of repetitive emails (daily) till they respond. They annoyed you by not responding to your query, annoy them back by flooding their inbox with it but that's what I'd do.

haha well i have thought about doing that many times earlier in the week, ive probably sent about 20 emails across all the support email adresses but i guess i just feel like they arent even being read, so i did abit of research to find out if anyone was getting any reply at all... as i thought it would turn out to be(and might still be) one of those learning curve/scam experiences... but seems a couple of people manage to. Maybe they just wait till your over it and give up...Just wish they wouldnt keep sending the 'rate my support' emails a couple days later on every email! 

Hm! I'm not sure it is a good idea to send numerous emails. Sometimes, you guys need to be patient. 

@milo44 - please send the verification documents we already provided the casino with your account details. Let's wait until next week and see if they pay out the money. Please keep us posted. 

No worries, i will try!:) yes i definately will, shall i send them to the email '[email protected]'? as i cant acess to see where to send documents to, i will forward them through tonight thanks

UPDATE. There is still no communiction from either ph.casino or usoft gaming. Support has received my verification documents but has not replied. Wondering has there been any communiction from ph.casino at all at this end, thanks!

Thanks for the update. Still nothing from them. We've sent them a reminder again. Let's see what they are going to say. 

UPDATE. There is still no communiction from either ph.casino or usoft gaming. Support has received my verification documents but has not replied. Wondering has there been any communiction from ph.casino at all at this end, thanks!

Thanks for letting us know. Since there are several complaints regarding this brand we asked the casino to provide us with the update of each individual case. Hope we'll get it soon. 

If you ask me, this casino really earned it's place in the blacklist. Poor support, delayed to non payments is enough reason to add them to the blacklist. Big winners seemed have a hard time getting paid.

So many complaints ... and so many unresolved ... 

I doubt if the players will ever get their money ... And that makes me sad and angry at both times ... So unfair !!!

It is! i can see it happening to many other people and while i have accepted the fact that ill never see any of my money, the best thing i can get out of this is spreading my experience so other people dont fall into their trap. Win or Lose = Lose anyway, people need to not come near these places

UPDATE received the following email from 'casinoguru' that managed to get some feedback

Hello, dear Milo44!

We are really sorry to tell you but after one month of long communication with the casino, they just told us that we are not a regulator so they do not have to share anything with us. That is completely true but their behaviour was really unusual. Firstly they wanted to talk about this complaint we did provide them with all necessary information about your issue. But when we asked for a statement, not details, they said that we are not a regulator so they do not have to share this information with us. They could tell ok we try to contact the player and solve this issue or it would be nice if they would say just "player did break our T&C" or same answer like at the end of our conversation (you are not the regulator...). We would recommend you to contact the licensing authority of the casino which you have already done. So, I can only ask if you agree with the publishing of this complaint on our website? Maybe it can be helpful for you to publish it on other services, too. Negative publicity for the casino can help your case to be solved. We also recommend you to find a casino which has better than questionable reputation on our website. So you can rely on their services. We wish you also a happy holidays and good luck with your issue.

Regards, Casino.guru

Hoping that they will publish the complaint to get the bad feedback out there, doesnt look promising for my case though...

Happy new years everyone stay safe

Wauw !!! 

Seems very clear now; Everyone should absolute stay away from this casino!!!

Sorry for you m8 ... I truly hope you will ever get your money !

Thanks for sharing it with us, milo44. 

We did try our best to help you get your money as well, but we got no news from them. We'll send one last reminder after the New Year, hoping that their holidays are over and see if there are any progress. 

Keep you posted. 

HI milo44,

Since we haven't heard back from the casino regarding nighter of the cases we advise you to file a complaint to their regulatory body. We've been waiting for too long for them to assist us in these complaints. Since we got nothing from them we consider this case as Unresolved. In case you hear from them please let us know and we're going to open this topic again. 

Hi milo44,

We got the update from the casino that your account is open, you still have bonus money to play before you can cashout though. You mentioned casino. 

You can play your bonus out and continue to play with them.

Hi, thanks for the update i have checked and after all this time my account has been unbanned...!

never received any emails or notification from the casino itself,

i have sent all my verification documents through for money withdrawal and will update on here how that goes and how long that process takes

It appears i do have some bonus money to wager left so i will clear that before attempting withdrawal, but i will be in touch as to how the whole process goes.

Thanks to you guys for your hard work on this matter,

Milo44

Awesome. Thanks for the update. We're going to open this topic again. Please keep us posted. 

Hi All,

so after a weekend on Ph Casino i wagered enough to clear the remaining bonus, just waiting on verification documents to be approved that were sent on the 3rd of February before i will try withdrawal- wont be touching this casino again untill its confirmed i can even withdraw any money at all.

will keep updates how this goes, I do have concerns that i may be banned again as i had some luck on live casino table games, so my balance has grown again since reopen. Will be checking and post here if that happens.. 

Happy Gambling

Milo44

Seems to me youve won fair and square ... 15k; congrats on that ...

I truly hope you will get paid ... I still have a very bad vibe and feeling for this casino seeing the rain of complaints unresolved ...

Good luck man

Thanks for the update Milo. Please keep us posted. Hope you'll get your money soon. 

Fingers crossed. 

Hi milo44,

Could you please update us regarding your case? Have you got the money yet? 

Thanks

Hi Melissa,

my account is still in the verification process it appears, no changes there yet.

I sent an email through to support on the 8th asking about the progress, which i did receive a reply on the 10th from 'William Dornat from usoft'

William Dornat (Usoft Gaming)
Feb 10, 10:28 EST
Hi

Thank you for your reply.

Compliance has told us that you have submitted everything, they are just waiting for your bonus to be completed (they will have a quick look at your game play) and then approve your account!

In the week following this there have been no changes, so i emailed again today on progress so am awaiting their reply...

Will let you know the response..

Milo44

Received this reply;

William Dornat (UsoftGaming)
Feb 14, 21:43 EST
Hi

It seems we have all your documents at compliance but your not done your bonus, after you finish your bonus our team will check your game play and then approve the account.
Enjoy our casino experience!
Remember you can use your username and password to visit our 3 sites: www.betswagger.com, www.ph.casino and www.playhubcasino.com
William Dornat
Support Team

milo44

Feb 14, 21:56 EST
Hi William,
just wondering how do I complete my bonus? as it currently says that im not in a bonus mode right now.
im also confused as to why having a bonus (if I was on one) effects account verification, as I thought it only effects withdrawals?
im currently a gold member, and I wish to play more here in the long run but there seems to be some communication issues, any information on the matter will be much appreciated,
thankyou

William Dornat (UsoftGaming)
Feb 14, 21:59 EST
Hi

Thank you for your reply.

I will ask my team and see why they said your still in a bonus.

And as for the checks, we check to see the betting habits of players, we calculate win ratios, etc. to make sure the bets are legitimate and people don't think we are a weak casino. I am sure you understand our position there.

I will come back to you on the bonus issue and then we will update you

Wishing you a great night.
Enjoy our casino experience!
Remember you can use your username and password to visit our 3 sites: www.betswagger.com, www.ph.casino and www.playhubcasino.com
William Dornat
Support Team

Communication ongoing....

Thanks for the update. Please let us know what they say about the bonus.