RESOLVED: Partycasino Rep/Support anybody out there??

Hello,

is here a Partycasino Rep or someone who stand for it?

I need Support please -.-

Before i start just for Info the Problem happened now for the 2nd Time exactly same at the 1st Time they said it were fixed  but it was only till i managed the Bonusround and then the Error is there again... and my Freespin Round was deleted at the 1st time because of their try to Fix it......

The Problem:

More than 2 weeks ago i was playing Slot "Lights" at partycasino, i managed to get the bonusround/ Freespins i did 2/10 Spins or may be 3 my winnings was somewhere over 6€ from the first Spins then the Gamecrashed with the Error you see in Screenshot below. And from that moment i will not be able to start the Slot lights without getting this error messages before its 100% loaded that appears everytime on Software,Website and on mobile i checked that.The funny thing is in Funmode sthe Game starts without any Errors . I want to finish my Freespin round and get my Winninmgs :( . The Support told me since over 2 WEEKS that  they have called the Tech department and were working on it, without any  Results I m really FUCKED UP about over 2 Weeks WAITING TIME the first week was ok i thought it could not be so long till they fixed it but  till now i m really angry and everytime i ask support i get the same answer . see email below:

Support Response every Time over 2 Weeks :

Dear Mr. Diecke,

Thank you very much for your email.

As we informed you in our previous message, we forwarded your request to the responsible department. This is still busy investigating your case.

Unfortunately, we can not specify a specific period of time needed to solve the problem.

They will be informed immediately as soon as the corresponding information is available.

We ask you again for patience and understanding.

Should you have any further questions, please do not hesitate to contact us.

Best regards

Monika

Customer service

And here another Day but same:

As we informed you in our previous message, we forwarded your request to the responsible department. This is still busy investigating your case.

We will contact you as soon as possible.

Thank you for your understanding.

Should you have any further questions, please do not hesitate to contact us.

Best regards

Monika

Customer service

I want to finish my BONUSROUND and get my Winnings after 16 Days !! 

Sorry to hear that Robby. We don't have a direct support topic for this casino, but no worries we can message them to look into the issue. Please PM me your casino username and we'll contact them and ask for the explanation. Hope your issue will be sorted out soon. 

Pm sended @ MelissaN thx a lot

Your username has been sent to the casino Robby. We will let you know once we hear from them. 

A quick update. The casino is looking into your case. We'll keep you updated Robby.

Thank you I m waiting for that 

They have send me a email that they have credit my with 15credits but there is nothing credited in my Account -.- 

Have you asked their support where your credits are? 

Hey Robby,

The casino rep confirmed that your account has been refunded. Please check your casino account. 

They credit me a Bonus but my Problem with the Freespins in Game Lights is stilll the same....

We've asked them about the game. Let you know once they send an explanation. 

ok thx

After receiving confirmation, it has been concluded that this account has received the correct amount paid. The funds have been added today.

LoL no.....

You have added me a Bonus but I want to continue my Freespins Bonusround in Game LIghts and get the Winnings from that, I had only 3 Spins of 10 played before the Error appears and could not finish them.....

I have sended your german Support any Information and Screenshot 2 weeks ago... and today i get asked to send some Screenshots whats wrong with you or I really can t understand that all.....

I don t know if i should  or  the Support is the badest i have ever to do with . I feel un-carryed like never before . I wish i could post the whole email Transaction from the last 2 Weeks...but its in German -.- 

What happened Robby?

1. The Problem is not fixed/solved They have added me a Bonus ok but I want to continue my Freespins Bonusround in Game LIghts and get the Winnings from that (what is without wagerings then), I had only 3 Spins of 10 played before the Error appears and could not finish them.....

Then i get a email yesterday from german support that i emailed last 2.3 weeks provide me to send some Screenshot etc because of the Problem, BUT I HAVE SEND THEM SO MANY SCREENSHOTS AND INFORMATIONS last 2 weeks so i can t understand how stupid they are....

I have sended your german Support any Information and Screenshot 2 weeks ago... and today i get asked to send some Screenshots whats wrong with you or I really can t understand that all.....

and it was the same Person who i sended the Screenshots and Informations during the last 2 weeks and who asked me yesterday for Some Screenshots.....I have sended them it now again worse

They told me 2 weeks we are working  hard on ith bla bla...I just wanna know what they have done 2 weeks -.-

That Conversation makes aaarrghghghhg 

I would lovely put the email conversation here but its all in german, but so that everybody can see why i m feeling like this

I see. We've just heard back from them. They are working on your case, according to reps words they will sort it out soon. So lets wait and see what he is going to say.

 I hope they will not delete my Freespins/Bonusround so that i can not continue it and lost my Winnings,because thats what htey done 1month ago as this happens the first time.... I told them they should get caution of that not happened again

I hope they won't and you will be able to continue your free spins. Lets see what they have to say. 

yes waiting for that day since weeks 

The game cannot be continued, as it is a bonus round that got stuck. We have already refunded this player and we have even provided an extra bonus.

Any other questions, please contact Customer support.

Why you are telling something wrong and other like the German Support to me??You have credit me 10€ thats right...But that the Problem is imposssible to fix is not true...  As device i copy/past the email below...its in german everybody who s intrested can use any translator of his choice...The Problem will be fixed and i am not the only one with that Problem..

Sehr geehrter Herr ,

vielen Dank für Ihre E-Mail.

Uns ist bewusst, dass Sie die Informationen bereits gesandt hatten, umso unangenehmer war es auch, erneut danach zu fragen, obwohl dies nur zur schnelleren Behebung des Problems gedacht war.
Leider sind Sie nicht der einzige Spieler, der dieses Problem aufweist, was die Situation noch unangenehmer macht.

Wir können jedoch nun ausschließen, dass dies ein technisches Problem unsererseits ist.
Die Programmisten des Herstellers arbeiten momentan fieberhaft daran, das Spiel zu reparieren.
In der zwischenzeit würden wir Ihnen raten, das Spiel nicht erneut zu öffnen.

Weiterhin möchten wir Ihnen versichern, dass wir Ihnen nicht die Unwarheit sagten möchten.
Ihr Gewinn von 6 EUR ist schlicht nicht sichtbar. Aus diesem Grunde haben wir Ihnen als
Ersatz 10 EUR als Cashbonus gutgeschrieben.

Zum Abschluss möchte ich mich auch persönlich zu Worte melden, da ich selber sehr gerne Slots spiele.
Ich ärgere mich persönlich auch, wenn eines meiner Lieblingsspiele nicht richtig funktioniert.

Deswegen möchte ich Ihnen ein paar meiner Lieblingsspiele anbieten, mit denen ich gute Erfahrungen gemacht habe. Von unseren neuen Spielen empfehle ich Ihnen "Huangdi" und "Vikings Go Wild", bei unseren schon älteren Spielen kehre ich regelmäßig zu "Motörhead" und "Sherlock Holmes: The Hunt for Blackwood" zurück.

In diesem Sinne hoffe ich, dass eines dieser Spiele Ihnen gefallen wird und wünsche Ihnen viel Erfolg.

Sollten Sie weitere Fragen haben, stehen wir Ihnen jederzeit gerne zur Verfügung.

Mit freundlichen Grüßen

Reinhard

Kundenservice

Nice my Freespins are deleted again  2nd time  i was with 3 spins over 6€ you credit me 10€ but i had could win much more with the left 7 Spins then 10€ -.-  

And the worse thing of all for my is that it had took 3 Weeks , couple of Emails etc that i can get help/support with that Problem,what i  have not created....

.... so sorry to hear that Robby..

This issue has been resolved, please contact Customer support for any details.

This issue has been resolved, please contact Customer support for any details.

Yes done but i m not really Happy , it would be great if u have offer me some Freespins in any other Game because of that u delete 2times my Bonusround but  its not possible they said -.-