RESOLVED: Parimatch blocked my account

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Last post made 4 months ago by MilicaLCB
Chaytu
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  • Chaytu
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  • Hi, 

    Parimatch blocked my account and not allowing me to withdraw my balance. They asked me for the verification and I have sent all the required documents but still neither verifying my account nor allowing me to withdraw.

    Regards 

    Chaithanya

  • Hi Chaytu,

     

    Sorry to hear you experienced issues during verification when playing at Parimatch Casino,

    Can you please send us your casino username via private message so that we could contact the casino rep and try to assist you?

    Thank you.

    1.9/ 5

  • Hi Bixy, 

     

    I just sent you private message with my player id of Parimatch. Please help. 

    Regards 

    Chaithanya 

  • Hi Chaytu,

     

    Thanks for sending over your player ID number.

    We have just contacted the casino rep and asked for assistance. Once we receive any feedback, we will update you.

     

  • Thanks. Will be awaiting for your response. 

  • Hello Chaytu,

    Please be patient, since it is the Orthodox Easter holiday in Serbia until Tuesday.

    Thank you

  • Hi, 

    An update - So they have sent an email to me saying my account is permanently blocked and I will be allowed to withdraw the balance in my account. I placed withdrawl request but they keep on declining it and now again disabled withdraw option and stopped replying to emails.

    Regards 

    Chaithanya 

  • Hi, 

    I got money from Parimatch. Thank you 

  • Hi Chaytu,

    We are glad you got your money and resolved your verification issues.

     

     

  • I got same problem. please help

  • Hi yeshwanth111,

    Unfortunatelly, we had to mark your case unresolved since the casino never provided updates regardign your complaint. 

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