CLOSED: panache.be withdrawal refused

Hi to all!

My first ever post on this site. Keep up the good work!

So my problem is with casino site panache.be they have nice 12,50€ no deposit bonus and all. But what it does help if they will refuse withdrawal and close your account. This all happened already two months ago and asked a reason for that. I got some strange answers and waiting and waiting. Then I finally got an answer that I have break rule number 6. It didn't tell me anything even read their rules. Now I have pushed them again... and same story waiting and waiting. Finally today got an answer for reason:

**“8. Sanctions in case of non-compliance to the Contract or the current legislation”**

**“5.1 The creation of a User Account**

And to be honest still I have not an any idead what kind of rule I have broke. As I'm honest player, this really make me angry. Around 100€ withdrawal and they really wanna ruin their reputation. If they do have that?!

Hi HHups,

Can you please private message me your casino username? 

Please be advised that we do not have this brand listed on our site. However, we will try contacting them and see if that will give any result. Keep you posted. 

Hi, thank you for your help.I understand that and if I'm right some another one have had same kind of problems with them. Of course I'm really sad of their behaving and my money. Also wanna warn people wiht this example. Even I'm banned they do anyways send even advertisement to me! Contacted also to gaming comission, but don't know how that does work in Belgium.

@HHups - Thank you for providing your account info, it has been sent to the casino. 

That is correct, we had a similar complaint about this casino a few months ago, but unfortunately, they refused to disclose any info to third parties. 

Let's wait for their feedback on your case. 

Hi HHups, 

We did not manage to get any concrete update regarding your case, here is the response we've just received from the casino:
"Please be advised that as of current, we do not have an active affiliation program. Thank you for your understanding."

We tried our best to assist, but unfortunately, there are no further steps that we can take from here. 

Hi, Thank you for your help and time. We will see if that gaming commission can help me with this case somehow. As I feel so cheated I'll not leave this case here.. Thank you!

This case will now be marked as Closed.