RESOLVED: Pacific Casino not verifying my account or allowing withdrawal

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Last post made 11 months ago by Complaints Moderator
Swooligang
  • Started by
  • Swooligang
  • United States Newbie 9
  • last active 9 months ago

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  • Swooligang
    • Started by
    • Swooligang
    • at Dec 04, 23, 07:26:04 AM
    • United States Newbie 9
    • last active 9 months ago

    Pacific casino gave me 50 free spins I won my 50 dollars and nobody will email me back or let me know about my verification and it's been about a week

  • Berks
    • Replied by
    • Berks
    • at Dec 04, 23, 07:45:07 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Swooligang,

    Please send us your Casino username via private message so we can get in touch with them in order to help you?

    Thank you. 

  • Berks
    • Replied by
    • Berks
    • at Dec 05, 23, 04:06:33 AM
    • Serbia Mighty Member 4535
    • last active 10 months ago

    Thanks for this post from:

    Hello Swooligang

    Thank you for sharing your account details with us. We will ping Casino Rep in order to help you with this matter.

    Keep you posted.

     

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 06, 23, 08:13:29 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Hello Swooligang,

    Please note that we do not have that casino listed on our website, but we will do our best to assist you with your issue. Did you become verified in the meantime? Could you also send me your casino's name via PM?

    Thanks in advance for your reply.

     

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 07, 23, 04:27:59 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Thanks for this post from:

    Hello Swooligang,

    Kindly note that the Casino Representative contacted us and informed us that, according to your registered email address, you did not submit any verification documents. If that is the issue, could you please confirm this and send the documents, then get back to us?

    KYC requirements:
    A copy of ID, Driver's License, or Passport;
    A selfie (photo of yourself) holding your ID, Driver's License or Passport;

    Please send the documents from your registered e-mail address to banking(at)pacificspins. com.

    Thank you.

  • Swooligang
    • Replied by
    • Swooligang
    • at Dec 07, 23, 09:55:54 AM
    • United States Newbie 9
    • last active 9 months ago

    Thanks for this post from:

    I was unaware I sent it from the wrong email I have sent it from the correct email now and am hoping for it to go through

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 08, 23, 02:53:18 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Hello Swooligang,

    We hope so, too! Keep us posted.

    Thanks!

  • Swooligang
    • Replied by
    • Swooligang
    • at Dec 08, 23, 02:55:53 AM
    • United States Newbie 9
    • last active 9 months ago

    Still nothing but alright if it takes a min

  • Swooligang
    • Replied by
    • Swooligang
    • at Dec 08, 23, 07:52:46 AM
    • United States Newbie 9
    • last active 9 months ago

    How long should I wait before contacting you guys again

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 08, 23, 08:58:11 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Thanks for this post from:

    Hello Swooligang,

    We can't say for sure because we didn't list this casino on our website; it all depends on how long it takes them to validate KYC documents and the processing timings depending on the payment option used. But if it takes more than three days, contact us again.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 12, 23, 04:57:13 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Hello Swooligang,

    We will contact the casino representative again as we saw your PM message about not receiving your winnings.

    Keep you posted.

  • Complaints Moderator
    • Replied by
    • Complaints Moderator
    • at Dec 18, 23, 03:04:30 AM
    • Serbia Super Hero 1655
    • last active 1 month ago

    Hello Swooligang,

    We will mark this complaint as Resolved because we got evidence from the casino that you had multiple accounts.

    Thanks for understanding.

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