CLOSED: omnicasino

blocked the account and not withdrawing winnings

Hi remontkv2011,

Have you tried to contact their support? Please PM me your casino username. We'll get in touch with the casino and try to get it resolved.

with the support of meaningless talk.I say wait for updates by email 24-48 hours. now, do not respond to emails

I see. No worries. Your username and the message will be forwarded to the casino. We'll keep you up to date. Hope it will be sorted out. 

impeccable reputation-and the money is not given to!!!!

Dear Ekaterina,

Hope you are having a great day.

We understand your concern regarding your recent withdrawal requests which were declined. I'd like to inform you that your account has been closed at Omni Casino. Allow us explain why this decision was made.
As you may or may not be aware, our casino group has been online for coming on 20 years. We have an amazing reputation in the industry as a trusted and honest casino operator. And, like all casinos, we have an extensive security net that is designed to protect our members as well as the casino. In reviewing your account during an investigation concerns were raised. A second review was conducted. Concerns were raised again. A third review was conducted and findings were made final by security department to which, Playtech security was brought into to review your account as well.

We have discovered overwhelming evidence to point that you and/or your associates have claimed No – Deposit Bonuses from our casinos and made suspicious game play activities and in doing so acted in as a group to defraud our bonuses and promotional offerings to gain from the casinos we operate. As a result of MULTIPLE items evidence in our systems to this point, we enacted our rights as the casino to close your account with us and share our findings with our supplier Playtech. As a result of our findings, your winnings are voided and your pending withdrawals have been declined in line with our casino Terms of Use, see point # 9.8 below.
http://www.omnicasino.com/common/terms.asp

9.8 We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.

We wish you best of luck in your future endeavors.


Kind Regards,

Chantel
Omni Player Development Manager
"19 Years of Pure Casino Entertainment"

Thanks for sharing this email with us. Hm! If the casino has a proof of the bonus abuse there's little we can do for you. We're still going to speak with them. 

.I can say that I have not violated the conditions.played by the rules.they have no evidence and can not be!!!

the same letter.there is no evidence.....

Hello Ekaterina,

I understand that you are not happy that your withdrawal was declined. As explained in our previous email our security team reviewed your gaming activity in depth and we've discovered overwhelming evidence to point that you and/or your associates have claimed No – Deposit Bonuses from our casinos and made suspicious game play activities and in doing so acted in as a group to defraud our bonuses and promotional offerings to gain from the casinos we operate. We do not encourage or tolerate such actions at Omni and this was a direct breach of our terms which govern the casino. As well we do pay players daily and regularly at Omni once all winnings are gained in line with the promotional terms and conditions.

At the end of the day, while we respect your opinions we will never jeopardize the integrity of our casino in any way. Over the years we have built a solid reputation as one of the most fair and trusted casinos in the industry today and we will continue to provide ethical gaming entertainment to all our customers. It's very unfortunate that we have to cut ties with you and I wish you best of luck on your future endeavors.

Kind Regards,

Chantel
Omni Player Development Manager
[email protected]
"19 Years of Pure Casino Entertainment"

today decided to return the Deposit. mockery is not a letter

Dear Ekaterina 

Thank you for playing at Omni Casino!

We are glad to inform you that we have processed your withdrawal request, transaction code 19408863, for the total amount of $5.00.

For your convenience, please note the withdrawal details:

Moneybookers:
The total amount of $5.00 was paid out using Moneybookers.



Should you have any questions or concerns, please do not hesitate to contact the Omni Casino Support Team. They are available 24*7 at:

Email: [email protected]

Hi remontkv2011,

The casino's decision is final and they claim you've breached their t&c, abused their bonus offer, have made multiple accounts. They stand by their decision on this case as fraud so unfortunately, there's nothing further we can do for you. Please make sure you read t&c next time, obey the rules and I'm sure you won't be faced with this kind of problems anymore. 

Good luck! 

I have 1 account!!!! I broke no rules!!!! omni do not speak the truth !!!!