RESOLVED - Noxwin casino

Hi.
I had an interesting session with Noxwin casino about ten days ago, was a bit lazy to post about it before so it goes now.
I decided to deposit and take a deposit match bonus so I went to live chat and asked for what bonus I am eligible and got an answer that I can use 100% bonus with code NOX100, so I did.
I made a deposit of  10  euros and wrote this code in a box but this bonus wasn't applied to my account.
Went back to live chat and was told that they will manually add this funds in an hour.
After six hours I still didn't get this bonus and I decided not to wait any longer and I played with my cash funds and eventually lost.
On the next day I found 10 in my account as  and played with it.
Got a wild line on DoA (my last was six months ago ) and after finishing with wr I had 150 in my account and decided to make a cashout request, but when I went to the cashier there was only 50 available to withdraw    So I sent a email to their support and got this answer:

"As I see you spent your deposit amount before we could credited your bonus, that way you are not longer eligible for our welcome bonus (in order to claim it you should type the bonus code listed in our promo page - NOX100, or contact us before you start playing). However as I see our Bonus Manager made an exception for you and he credited 10 EUR Bonus to your account. Please be informed that this is additional bonus and has specific terms, one of them is max cash out - 50 EUR

Regards,

Noxwin Team"

Ok, they paid me those 50  in about 13 hours which is ok, but I still can't accept this 50 max withdrawal rule first because I tried to take a deposit bonus and wait for so long for it to be applied and second I am sure that I wouldn't got those bonus funds if I haven't made a deposit before.
Sorry for the lenght of this post and thanx for reading.
 

Hmmm they should not have been so slow to credit your bonus. They need to pick up their game on this because it is not fair for depositing players to wait hours for a welcome bonus.

Unfortunately because you did not wait and spent your deposit without wagering, your $10 free that was credited is classified as a no deposit bonus and unfortunately the max cashout rule of $50 applies.

Hi tod00RS,

Just an update on this.

Rep said: "There is a little possibility for technical problem, but my colleagues checked this and they found none. Back to the user – he sent message to our support in offline hours, his missing bonus was added asap."

In the end you did receive the bonus however because you spent your deposit it was technically a no deposit bonus and therefore restricted by the max cashout rule.

Its an unfortunate circumstance, but nothing we can do and you are obligated by the terms.

Maybe you should have been waited a little bit longer for your bonus (or spammed the Live Chat :LOL: )

After all ...  from this withdrawal of 50$  you are 40$ on top so there's nothing to worry about