RESOLVED: NINEWIN CASINO DISPUTE

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jamie omara (Fri, 4/5/2024, 04:32:38 am)
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jamie omara, I will transfer you to one of our agents now.

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jamie omara (Fri, 4/5/2024, 04:32:46 am)
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Eric (Fri, 4/5/2024, 04:33:01 am)
Hi, I'm Eric and how can I help you today?

jamie omara (Fri, 4/5/2024, 04:33:24 am)
HI im having some issues with my bank, ccan i get a sum of my deposits sent to me please ?

Eric (Fri, 4/5/2024, 04:33:54 am)
Could you please provide me with your email?

jamie omara (Fri, 4/5/2024, 04:34:04 am)
[email protected]

jamie omara (Fri, 4/5/2024, 04:34:44 am)
thanks

Eric (Fri, 4/5/2024, 04:37:42 am)
So, I have checked that the payment has finished processing from our side. The best course of action would be to just wait. for the bank itself.

jamie omara (Fri, 4/5/2024, 04:38:39 am)
ok, i have already recieved 2 payments

jamie omara (Fri, 4/5/2024, 04:38:46 am)
is this the third pametn?

jamie omara (Fri, 4/5/2024, 04:38:50 am)
payment**

Eric (Fri, 4/5/2024, 04:39:32 am)
Yes, you are fully compensated from our side.

jamie omara (Fri, 4/5/2024, 04:39:52 am)
how many payments are there sorry?

jamie omara (Fri, 4/5/2024, 04:39:54 am)
2 or 3?

Eric (Fri, 4/5/2024, 04:40:23 am)
3 completed payments.

jamie omara (Fri, 4/5/2024, 04:40:37 am)
can you cinform the amounts ?

Eric (Fri, 4/5/2024, 04:40:42 am)
So, the best course of action would be to just wait.

jamie omara (Fri, 4/5/2024, 04:40:46 am)
208?

jamie omara (Fri, 4/5/2024, 04:40:49 am)
60

jamie omara (Fri, 4/5/2024, 04:40:54 am)
andhow much was the last one ?

Eric (Fri, 4/5/2024, 04:42:24 am)
I will check just one moment.

jamie omara (Fri, 4/5/2024, 04:44:35 am)
great thanks

jamie omara (Fri, 4/5/2024, 04:47:14 am)
?

Eric (Fri, 4/5/2024, 04:47:31 am)
Still checking.

jamie omara (Fri, 4/5/2024, 04:47:41 am)
ok thanks

jamie omara (Fri, 4/5/2024, 04:48:31 am)
i know one was sent on the 27th and one on the 29th

jamie omara (Fri, 4/5/2024, 04:48:59 am)
so its just the third one im trying to locate you see

Eric (Fri, 4/5/2024, 04:49:55 am)
yes and i will need your full name as stated in your account and Your phone number used upon registration.

jamie omara (Fri, 4/5/2024, 04:50:09 am)
jamie omara

jamie omara (Fri, 4/5/2024, 04:50:13 am)
07871956758

Eric (Fri, 4/5/2024, 04:52:05 am)
okay then give me a moment.

jamie omara (Fri, 4/5/2024, 04:52:23 am)
no problem thanks s

Eric (Fri, 4/5/2024, 04:56:16 am)
the payment team has informed me that it might take up to 5 banking days to receive the funds, it was processed on our side.

Eric (Fri, 4/5/2024, 04:57:02 am)
About two days have passed, so it should be pretty soon.

jamie omara (Fri, 4/5/2024, 04:57:25 am)
ok, how much is the third payment though? that was my intial question?

jamie omara (Fri, 4/5/2024, 04:57:37 am)
as its only the third payment i am missing

Eric (Fri, 4/5/2024, 04:58:52 am)
Yes, of course, I will check the amount right this second.

jamie omara (Fri, 4/5/2024, 04:59:05 am)
great thanks

Eric (Fri, 4/5/2024, 05:01:23 am)
So, it seems it should be 60 GBP.

jamie omara (Fri, 4/5/2024, 05:01:50 am)
so there is 2 payments of 60?

jamie omara (Fri, 4/5/2024, 05:02:02 am)
as ive already recieved a payment for 60

Eric (Fri, 4/5/2024, 05:02:14 am)
208 GBP was processed previously, this task was for 60.

jamie omara (Fri, 4/5/2024, 05:02:14 am)
a payment fo 208 also ive recieved

Eric (Fri, 4/5/2024, 05:02:26 am)
Yes, precisely.

jamie omara (Fri, 4/5/2024, 05:02:56 am)
so then how much is the third payment ?

Eric (Fri, 4/5/2024, 05:03:24 am)
So, there is apparently no third payment, there are just those two.

Eric (Fri, 4/5/2024, 05:03:40 am)
There was a typing mistake on my part.

jamie omara (Fri, 4/5/2024, 05:03:51 am)
sorry mate, did your managers just advised that you dropped them in the shit ?

jamie omara (Fri, 4/5/2024, 05:04:01 am)
of couse lol

jamie omara (Fri, 4/5/2024, 05:04:24 am)
you mean, you told the truth bymistke and your mannagrs have just called you in the office

jamie omara (Fri, 4/5/2024, 05:04:35 am)
fortunatley i screen recorded e whole thing

jamie omara (Fri, 4/5/2024, 05:05:00 am)
bu you were right about the third payment, as this is what i have been trying to dispute

Eric (Fri, 4/5/2024, 05:05:20 am)
No, the payment team informed me that you have been compensated for 208 and you are waiting for the 60.

Eric (Fri, 4/5/2024, 05:05:46 am)
Which will be provided to you within the next 5 banking days.

jamie omara (Fri, 4/5/2024, 05:05:50 am)
you said on more tan 1 occasion about the third payment lol

jamie omara (Fri, 4/5/2024, 05:06:11 am)
you dont make that mistake more than once i its a typing error my friend

jamie omara (Fri, 4/5/2024, 05:06:46 am)
but thankyou

Eric (Fri, 4/5/2024, 05:06:56 am)
I assure you that there is no third payment, and I have informed you of everything that the payment team has told me.

jamie omara (Fri, 4/5/2024, 05:07:01 am)
because you just confirmed to me that i wasnt crazy

jamie omara (Fri, 4/5/2024, 05:07:17 am)
and can continue to escalate this matter further..

Eric (Fri, 4/5/2024, 05:07:17 am)
Is there anything else I can help with?

jamie omara (Fri, 4/5/2024, 05:09:07 am)
of course lol, its ok mate orry you had to be part of ta and i hope tere not too ard on your arse for confirmng what they have been trying to cover up since they repaid me the wrong amount and will nnot admit it, bbut the mad thing they think they could get away with is lie about the transactions against a bank statement

jamie omara (Fri, 4/5/2024, 05:09:55 am)
can yyou provide me wit a copy of the ttal amount of deposits i made to te casino and also te methods used, under the subjec access request act

Eric (Fri, 4/5/2024, 05:11:33 am)
i will check give me a second.

jamie omara (Fri, 4/5/2024, 05:11:41 am)
by that just to be clear i mea my funds that i added to the casino as i have a right to this information please

Eric (Fri, 4/5/2024, 05:16:48 am)
Still checking just a moment.

jamie omara (Fri, 4/5/2024, 05:18:37 am)
great

jamie omara (Fri, 4/5/2024, 05:20:49 am)
??

jamie omara (Fri, 4/5/2024, 05:21:09 am)
the unedited version please 😂

Eric (Fri, 4/5/2024, 05:21:11 am)
I am waiting for a response from the appropriate team.

jamie omara (Fri, 4/5/2024, 05:21:34 am)
great thanks i bet

jamie omara (Fri, 4/5/2024, 05:23:39 am)
the easies thing to do would b to issue me my payments in full, since ii have now got prooof that this cipany has lied

jamie omara (Fri, 4/5/2024, 05:24:18 am)
and its really not looking to good

Eric (Fri, 4/5/2024, 05:24:48 am)
I am escalating your matter, give me a moment.

jamie omara (Fri, 4/5/2024, 05:27:52 am)
why would it need escalating if your telling the truth about my refund ? and tht ii have been refunded correctly?

Eric (Fri, 4/5/2024, 05:28:46 am)
Your total deposits have been correctly refunded, amounting to 268.

jamie omara (Fri, 4/5/2024, 05:29:12 am)
therefore i need an official statement of this

jamie omara (Fri, 4/5/2024, 05:29:32 am)
like you can view when you have an account with the casino

jamie omara (Fri, 4/5/2024, 05:29:51 am)
owevr as you deleetyd my acccount i cant access this

jamie omara (Fri, 4/5/2024, 05:30:04 am)
so i cant really take your word on it

jamie omara (Fri, 4/5/2024, 05:30:10 am)
or the casinos

jamie omara (Fri, 4/5/2024, 05:30:22 am)
it needs to be in an offical format

jamie omara (Fri, 4/5/2024, 05:30:53 am)
like when use requested my data and that had to be in a certain format

Eric (Fri, 4/5/2024, 05:30:56 am)
I understand that this is the exact reason why I am escalating the matter so you can be provided with the documents you requested.

jamie omara (Fri, 4/5/2024, 05:33:08 am)
my request for such document shouldnt need to be escalted, as as a customer of this website its something you have access to at your own free will,

jamie omara (Fri, 4/5/2024, 05:33:26 am)
however i cannot as i no longer have an account

jamie omara (Fri, 4/5/2024, 05:33:42 am)
however i have verified myself correctly

Eric (Fri, 4/5/2024, 05:36:06 am)
I understand i am informing them as we speak.