RESOLVED: MR O - supports wont honor freebies

iam sooo tired of those mr o supports keep making new rules like you can only use 1 freebie after a deposit and such and wont add this freebies,,,, and then just keep leaving the messege soo... 


its so sad that now i bine there 4-5 months and the last 3 month just gone downhill.....

pretty sad cause i was glad to be there. but after this really change my eyes on it 

i have added pic of one of the conversations 

Hello moralensvogter,

Thank you for sharing your experience with LCB members. Should you need any assistance, we're here.

year i do cause now they dont wanna add any freebies even known they offer peope 5 between  deposits and they dont wanna honor it now, they say i have won to much XD ....but ill only won 1 deposit and 1 freebie over all time and and i have lost my last deposit.... 

ILL NEVER HEAR ANYTHING LIKE YOU CAN WIN TO MUCH IN A CASINO... 
it must be a bad joke XD 

Thank you for bringing this matter to our attention, moralensvogter. We will contact the casino rep. Please keep an eye on this thread for further updates.

my name in there is *** :) :P  = *** :P 
and ya shut have my email right ? 

 

Dear moralensvogter,

We have reviewed the mentioned situation and unfortunately, the Coupon you have inquired about was not available to your account at the specific moment, as one of the Chat Agents stated, you have already redeemed it one time during the active week.

One more thing I have noticed that might come in handy to be aware of, is that your account is labeled as a "Bonus Hunter" class, therefore access to Free Bonuses is being limited, as it's mentioned within our Terms&Conditions page - https://mrocasino.com/terms, 6.3. Rules Applying to Bonus Hunting

I am sorry to be the one to inform you about this occurrence, but have no worry, as playing a bit more often, and not using Free Bonuses more than what your account has qualified for(based on the Deposit totals), will definitely boost your account right back up to the regular VIP status/class.

Appreciate your understanding, and hoping to see your comeback sooner than later! 

Best regards,
Mario L.
MrO Team 

this is a joke you offer 5 freebies between doposits and i have honored that... but you havent soo i cant see why you say that 

and now explain how that can be when you offer 5 freebies between deposits

and i allways have deposit according to the rules ???? 

I HAVE HONORED ALL ....AND YOU HAVENT THATS IT 

Dear moralensvogter,

We've contacted the casino rep and referred them to your posts.

Thank you for your patience.

Dear moralensvogter,

Thank you for getting back to me. 

Regarding the "5 promotions in between Deposits" rule - I see that this rule is also part of the everyday conversation across many other Forums, as well this one. How it is comprehended, based on most of discussions between the Customers and our Live Chat representatives, is that a Player is fully entitled to use all 5 Free Promotions in between their Deposits, without any other circumstances coming into question when it comes to making a decision if the player is actually qualified for the respective "Freebie".

The mentioned rule is in fact there in our promotional mailers, bonus terms etc. purely to stop someone from going overboard with the number of consecutive Free Bonuses without a single Deposit in between, and the 5th one in a row is the peak limit to which someone can/should reach. 3rd, 4th, and 5th promotion are to be considered "exception" Free Bonus approvals in most cases.

To conclude everything in one sentence, if your Deposit is not qualified for a any consecutive Free Bonuses in a row, our Live Customer Support Team is not allowed to issue one. 

Thank you for your understanding on this matter. 

Best regards, 
Mario L. 
MrO Team

ofc if i keep loosing ... not if i win that isent wrong at all XD 

i havent dont anything wrong at all .....

freebies is ment for people there are loosing ..... soo when ya make offer you dont even mean what the offers say or what is it you try to  say cause.... ya only offer 20%-35% and somtimes 50% deposits.... and ill only won on one deposit... so all in all i have lost more that i have won soo.... 

soo tell what you YOU thing a deposit shit be.... cause there have never bine a problem before i won that one time its all come after i won... and then cant use em any more.... thats just wrong = for me looks like, if i win i cant use anything if... even have lost after that.. still cant use em GREAT .... dont make any sense at all 


and every day ya keep sending this one whit diffents text like = Miss us? Freebies are hard to forget, we know.
Today's drop: 50 Spins, no Qs asked!
and you don't think that's wrong yourself, so if you still don't comply with any of it



its funny ill never had that problem whit casino extreme/brango/yabba or limitlesscasino 
and i have played there for 4-5 years now..... 

for me it just seems like ya only want people to lose then meabe they can use your offers......
 

Since we have a response from the casino rep explaining the case, we will mark this as resolved.