Miami Club rude customer service!

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Last post made 11 years ago by fried-eggs
bgirot
  • Started by
  • bgirot
  • United States Newbie 13
  • last active 8 years ago

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  • bgirot
    • Started by
    • bgirot
    • at Oct 25, 13, 10:11:24 AM
    • United States Newbie 13
    • last active 8 years ago

    I would like to inquire to the Miami Club rep, why it is when I log in to the casino software on my computer, I get a pop up that says "Friday 100% match bonus".  It doesnt say for qualifying players, or conditions apply, or anything.  Then I go to live chat to inquire.  While I am chatting, the rep types 99Kangacash, then immediately, sorry that was for another player.  Then offers me a 50% bonus. 

    When I ask why I don't qualify for a larger match, I am flatly told to see the website where it states that the casino can decide at its sole discretion who gets what match.  I have made enough deposits to make it to flamingo50 status.  I really like to play here, however I feel misled and like my business isn't important and the reps are rude!  Who likes to see that ANOTHER player can have a 99% bonus but I can't.
    I will just play at Liberty slots where they honor what is advertised, and make it known that they value my business.

  • jodiisgreat
    • Replied by
    • jodiisgreat
    • at Oct 25, 13, 10:31:58 AM
    • United States Hero Member 574
    • last active 4 years ago

    Liberty slots has AWESOME customer service. I have yet to read any negative regarding anything with them.

  • zuga
    • Replied by
    • zuga
    • at Oct 25, 13, 10:55:58 AM
    • Yugoslavia Admin 8368
    • online

    hi bgirot,

    you cant directly contact their Rep HERE

    Zuga

  • fried-eggs
    • Replied by
    • fried-eggs
    • at Oct 25, 13, 04:03:17 PM
    • United States Super Hero 1053
    • last active 5 years ago

    I haven't played there Bgirot but thanks for the heads up on what I can flook forward to. I am also a fan of Liberty Slots, great customer service.

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