CLOSED [Due to inactivity of submitter]: Mfortune complaint

Dear  lcb friends...my wife dutifully won 38 gbp pounds..not the amount but the principle...they asked my wife ID dvla license .and passport...we obliged...now after 7 yrs they ask a paid fone bill as well

We explained its a new 3 mobile biz acct under my name..they refused our withdrawal till 1st bill gets paid so 30 days no funds!!! Pls help

Am gutted as its a legitimate win and sister sites never impose like them..pay 1st  bill!!!_££

Pls pls help they're so unreasonable my acct details I could pm mobile to moderator. 

I  can prove their 3 other sister sites never impose to evidence payment of 1st monthly...in a month!!!

Hello mankybecool26, 

Could you please inform us with your mFortune Mobile Casino Username via private message. After providing this information we can contact Casino Representative and try to assist you with your complaint. 

Done king nemo...infuriatingly  mfortune insists to pay after paying in full first bill...not with sister sites 2020 casino......jammy monkey and otherd  .bonus boss they target and scam people

The sister companies had paid already

Hello mankybecool26, 

We have contacted Casino Representative. Once we receive a response we will let you know on this forum thread, keep posted.

Tx a lot they have since contacting you blocked my deposits fro Mr spin and Dr slots!

Hello mankybecool26, 

Any updates on your situation with respective casino? We still haven't received a response from Casino Representative.. 

Hello mankybecool26, 

Here is the response from Casino Rep: 

"We are sorry to hear that you are unhappy with our processes. We take all reports of dissatisfaction seriously and will always investigate, and respond to all of the matters you have raised, in order to provide you with a full explanation for requesting this information from you.

We would like to reassure you that our request is not a reluctance on our part to send you your winnings, we are happy to see our players, and you, win and be successful. We do understand sometimes that it can be difficult for our players to understand why we ask for proof of ID and other documentation before making payments out. As a mobile casino we have a responsibility to our players to ensure as far as possible that payments are made to the correct people, and in a reasonable timeframe.

Because of our license we have a responsibility to our regulators, as well as to other parts of the business community to ensure that our players are genuine, and that they are using legitimate payment methods.

We take our regulatory responsibilities seriously and therefore we have in place a number of internal procedures and controls to help prevent any potential abuse of the gaming system.

We have arranged for one of our friendly advisors to call you on the number linked to your account."

Hope this provides some clarity on your situation. You can expect a phone call from mFortune Casino soon...

Due to inactivity of the submitter we will be closing this case.