I deposited 200 euros on December 2018.
I was playing with bonus of 100 euros.
I was playing a slots game called simsalabim.
I won a total amount of 6257.50 euros and made sure that I finished wagering requirements.
Then I requested a withdrawal to my skrill account.
they requested identity verification.
They asked for these :
1. A selfie with ID / passport / driving license in hands (high quality) and a note indicating the current date.
2. Proof of deposit is required. Bellow you can find the requirements:
For Neteller or Skrill:
We require the ID and verification code of the Neteller/Skrill account you used to deposit.
a. Print screen of the e-wallet used showing your credentials
b. Proof of the deposit made showing company name and amount sent
And I emailed those right away.
I even uploaded the files in my casino account.
And then January came and I talked with live chat and told me:
(At this time your account is under review and until this procedure is finished, communication can be made only via email through the registered email address.)
I waited and checked my inbox and spam but no email from them.
So I emailed support and asked what is going on.
i have continued emailing them multiple times because I got not reply from them.
Later on I found out that they locked my account without telling me.
Now I do not know what is going on with my account.
I talked with live chat again and told me : (Please refer to [email protected])
I emailed [email protected] but did not reply.
I tried live chat , [email protected] and [email protected] but no reply!
I have been contacting them for about a month now but they never really told me what they need or what the problem is.
I emailed them last on February 25, 2019 but still no reply.
I contacted casinoguru.com affiliate website and they finally got the casino to answer. The casino said I was a bonus abuser and so they confiscated all my winnings! Wow, the casino offers me a bonus and is happy to take my deposits and then when I win they steal all my win and say I am not allowed to have bonuses that they offered me!
Direx group is fraudulent and does not pay its winners.
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