CLOSED [due to inactivity of submitter]: mandarinpalace

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Last post made 7 years ago by zuga
alattinakba
  • Started by
  • alattinakba
  • Turkey Newbie 3
  • last active 5 years ago

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  • [![image](https://i.hizliresim.com/aLkyb4.png)](https://hizliresim.com/aLkyb4)

  • Hi alattinakba,

    We've notified the casino rep. Could you please provide me with your casino username?

    Thanks

  • Dear Alattinakba and LCB,

    Thank you for your post.

    Unfortunately I am unable to clearly view the chat transcript you posted. I would however like the opportunity to investigate and understand exactly what happened and what your concerns are.

    Please could you provide me with your email address you use at the Casino as that will allow me to view the chat properly and your account. I’ll ensure that you receive a full response and resolution.

    Thank you for your assistance in this regard.

    Yours faithfully

    James Matthews
    Genesys Club – Senior Host
    www.genesysclub.com

  • @alattinakba it is your responsibility to follow up on your complaint and give us updates.

    If we dont hear back from you in the next couple of days , this complaint will be closed.

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