RESOLVED: Malina Casino Withdrawal

Just wanting some guidance/assistance please... I requested withdrawal 3 days ago and it is still pending.

I have gone through this before with malina and have had ended up reversing and playing througn my winnings while they request the same documents day after day.

Please help :)

Thanks

Could you please PM me your casino username? We're going to notify the casino. 

Thanks so much Melissa, ill PM you now.

:)

As per the casino rep's words, yesterday the financial department sent the email with a request to provide color copies of credit cards and a selfie with passport or ID. You sent it yesterday and your docs are still in the process of verification. 

Her documents are now in processing. According to the Casino Rules, her request will be completed within 24 hours.

She just needs to wait.

So it should be done today. Please let us know once you hear back from them. 

Hi Marmems1,

thank you for your comment.

The financial department has sent you the email with the request to provide additional documents for verification.

We received these documents. Its processing takes 24 hours according to the rules.

So, please wait until you receive the email about successful verification.

Best Regards,

Malina Casino 

OP keep us posted , curious to see how fast they going to pay after the verification

Just received this email "We would like to inform you that your withdrawal request in total amount of 900 euro was cancelled by our Finance Department. Please note that you have requested a withdrawal via payment method that wasn’t used by you during your last deposit. According to our General Terms & Conditions any withdrawal can requested only to the same payment method and by using the same payment details as used for the deposit."

They will just keep giving new requests every 24 hours.

My account was verified when i first joined casino, their documents request yesterday was a selfie with my id and credit cards. 

Ive never experienced anything like this.

this is pretty standard casino practice.  which method did u use to deposit?

I understand this part im fine with that but having experienced  all their excuses im just frustrated.

In the past ive deposited using card, skrill, neteller, bank transfer and ecopayz.

- i requested withdrawal using the 2 cards they specifically told me to use as they were the last deposit methods used. Half to card 1, half to card 2

- just got another email now saying withdrawal to card 1 was declined, please request again using card 2

Hi Marmems1,

Thank you for your comment.

According to the Rules of Casino, you can make a withdrawal on that payment system from which you make a deposit.

The financial department has already sent you an e-mail.

Today you will receive your withdrawal.

Best Regards,

MalinaCasino

Hi Marmems1,

Could you please let us know if you received your withdrawal? 

I got a personal message form Marmems1 saying that the issue was sorted and she got the money. Hope Marmems1 will post it here as well, as I asked her to do so. 

Hi Melissa,

Just wanted to let you know that i have finally received money in my account & it's all thanks to you & the team & LCB so THANK YOU THANK YOU!!!

cant thank you enough, truly wonderful!

We've marked the topic resolved.