Luckyhand casino - my account was limited, verification delay

Hello

I played in this casino, made deposits
On the 3rd deposit I managed to wager the bonus
After that I asked the support if I had wagered the bonus and they confirmed that yes, everything was fine, the bonus was wagered. Then I decided to clarify what was required to withdraw funds and they answered that I needed to go through verification. I immediately sent documents for verification, they told me that verification usually takes several hours.

While the documents were being verified, I decided to continue playing, but the casino limited me for the game. Now I can't make a single bet in any slot.

Of course, I still haven't received an answer about verifying my account. My bets are still limited and I can't even continue playing. And the support never answered me what the reason was and how long this would continue.

Hello ovaaal,

Please send your casino username via private message and we will contact the casino rep and inquire about this.

Thank you.

Dear ovaaal,

Thank you for providing your casino credentials. We've contacted the casino rep regarding your case. Please keep an eye on this thread for further updates.

Dear ovaaal,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread.

Hello

Update:
My account has been verified now
But the withdrawal has not been made yet
And most importantly - my account is still limited, I can't place bets :(

Another update:
my withdrawal was cancelled "payment error"
tried to make a request again...
account is still limited for the game...

Thank you for the update, ovaaal. We've contacted the casino rep again regarding this. Please keep an eye on this thread for further updates.

Dear ovaaal,

Still no response from the casino so we've pinged them once again. Have you perhaps heard from them in the meantime?

Thank you.

Dear ovaaal,

Still no response from the casino so we've sent them another reminder email. Do you have any updates?

Thank you.

Here's what happened during this time:
My first attempt to withdraw funds to cryptocurrency (USDT-BEP20) was on November 14, on November 20 my withdrawal was cancelled with the status "payment error". The second attempt to withdraw money to cryptocurrency (this time I chose USDT-TRS20, because they did not withdraw money to USDT-BEP20 last time) was on November 20 and on November 25 it was cancelled and I was told to try to withdraw again to USDT-BEP20... On November 25 I made a request to withdraw funds to USDT-BEP20 and my withdrawal has not been processed yet.
This all looks like a moderate delay in payment, because before they said that withdrawals to cryptocurrency are carried out very quickly, usually within a day. But as you can see, they are now waiting 5-6 days (the status of my withdrawal at this time is "pending approval" and then they cancel my withdrawal.
You still can't play games on the site... It looks like a scam and most likely they are going to close (my guess)...

Support gives me the same answer, all the answers come down to something like this:
"We are prioritizing the issue and we will get back to you as soon as possible in both regards.

We kindly request your continued patience and assure you that the issues are being resolved."

But, as you understand, none of my problems have been resolved yet.

Hello ovaaal,

Thank you for the update. We're going to contact the casino representative again and inquire about your case.

As soon as we hear back we'll update you on this thread.