RESOLVED: Lucky247.com - FRAUD CASINO

HELLO

i have another problem with another casino...lucky247.com

during processing of withdrawal, first: they dont photo of ID (it is embarassing). then they dont accept my utility bill. i told them, that now, nobody use colorful printed and all documents are online, but i send them another bill from shop, with stamped and signed and still they try to fraud me. please help me

moreover, support try to convince me that for them proof is only bill which i GOT FROM POSTMEN. it looks like fraud....another casinos doesn't make problem with online bill.

they dont understand that nowadays, no one bill go by post. all i got on e-mail. Moreover, i send them bank statement and connect the Polish and international law, documents from bank, dont have to signed and stamped, So no bank documents have stamped and signed.

Please help me, because they suspiciousness  and malice is biggest ever i see. 

i send them another bill from REAL shop wchich i got when i buy product and i see they still try to dont accept it (becaouse of no color on it) .... 

Hi alanbest,

Casinos usually ask for the bank statement or the utility bill so they can confirm your name and address. Most of them do it. You also have to check the casino terms and conditions where you can read more about the documents you need in order to withdraw your money. I'm not sure if they are going to accept your shop bill. You need to provide the documents they require.

and what to do in the event that it is not possible to provide a bill for utilities? The apartment in which I live and is registered does not belong to me as a property, and utility bills are issued in the name of the owner. A bank statement of a casino may require in the event of a deposit from a card or bank account, and I make deposits usually with scrills, neteller, kiwi and webmoney.
In casinos that are adapted to the CIS market, take photos of the passport page with the registration, in several casinos, configured loyally, I took a screenshot of my verified account of the script or neteller as confirmation of the address of residence.
P.S. I apologize for possible errors, I write with the help of an interpreter)

i thought the same like mak777, but i see this casino is definately malice. I made deposit via skrill, but in spite of this, they want bill statement, but utlity bill is not ok. it is stupid and malice. i send them document, with data and logo bank, when on the top is write, that this document dont have to stamped and signed, and all casino accpet, but lucky247 no ! maybe i will have to send them DWA probe from hospital, or size of shoes ? 

It is clearly stated in their t&c that you need to provide the utility bill or bank statement. Please see this sentence: 

Broadway Gaming Ltd. reserves the right to ask You for verification documents upon deposits made via credit or debit card and / or prior to executing a withdrawal. This includes, but is not limited to two (2) copies of:

Copy of photographic identification documents, such as a Passport or Driver’s License
Documents confirming residence such as a bank statement or utility bill no older than 3 months.
(These details MUST match the details listed in Your account profile (name, address, phone number and email address).

absolutely agree with you: when I make a deposit using a credit card, I have to give a win from the bank on this card, but if the deposit was made using a scrill, what is the reason to require an extract from the bank? In this case, the claim is unreasonable.

And as for the receipt for communal services, I already wrote above. In my opinion, everything is simple, if the casino is loyal to the players, then it will find a compromise and a convenient way to check.

Once I managed to win in such a casino, they demanded verification of the card, the deposit from which was more than a year ago. At that time, the card did not exist and the bank account was closed. As a result, after disputes for several weeks, and support was provided "for the convenience of players" solely through email, had to lose money. But later they even refused to block the account. I try to avoid such casinos. There are many casinos where the conclusion is almost instantaneous and the documents are checked out right there in the chat.

Fortunately, there are lots of places to choose from. Sometimes, casinos require more documents for a reason. It's always good to read the terms & conds before you start playing there. It's a good way to avoid trouble. 

@ alanbest please confirm if your documents have been verified. If not we can get in touch with the casino and ask to look into your account and tell us if there are any issues. 

the verifification is over 4 days, and stil not end. On friday, they answer in several minutes, but yesterday i send them morning bank statement, with stamped and signed, but they not answer. Afternoon they ask about back of driving licence (in spite there is no information on back obout mine) and from 1.00 pm to now not answer. 

So verification 4 days, and i send they 3 utlity bills, id, driving licence, and still they not withdrawing.... ,it is intesting that ,,for security reasons'' they not ask about, ....size of shoes maybe ? 

I see. It is very frustrating. Please let us know once it has been verified. Hope it will be over soon. 

they answer after 48 hours, that my account is fully verified. but long time is very frustrating. Why another casinos, like playamo or bobcasino, verified account in several minutes and so fast withdraw, but another verified over 5 days.

Now i'am able to ask withdraw, so i thnik, i will wait another 4-5 days on withdrawing. it is not funny, but i hope end fine.\

Melissa thank you for cooperation and effort for help me. Big set of flowers to you. 

Awesome. I'm so happy for you. Glad to hear the docs have been verified. 

MeilissaN, can you ask them why they still malice not withdrawing ? it is amazing voume of 50 euro, and i wait 5 days from verified account on withdraw on skrill ! 

it is simply malice from them... playama bob casino withdrawing in 1-2 minutes, but lucky247.com...withdrawing 50 euro over 5 days... 

I thought everything was sorted already. Sure will ask them. Could you please PM me your casino username?

today still no withdraw ( i ask withdraw about thursday ? and i og in on account and see that...money are back on account. it is embarassed.... please ask them becaouse it is simply fraud. 

We asked them what is going on with your withdrawal. Hope they'll reply soon. 

when i ask now on LC, they told that they refuse my withdrawal, becaouse i don;t make inital deposit. they refuse withdrawal, after 5 days after ask withdraw, and no e-mail from them, no iinformation. if i not log in today, money will be lay on account nevernding. 

Now i deposited and again ask withdraw, but they answer, that connect with they ,,procedure'' i will wait 24 hours ,,on refuse withdraw'' and then after 24 they will be 5 business day to process withdrawal... amazing embarassed..

OVER 2 WEEKS ON WITHDRAWAL AND VERIFY ACCOUNT. - THE WORST CASINO IN THE WORLD 

It is really frustrating. You can also check on our review page that their cashout time is very long. 

E-wallets: 2-5 business days
Credit/Debit Cards: 3-5 business days
Check: up to 14 business days

Just a quick heads up. We've contacted their casino manager since he is not willing to cooperate he provided us with the email of their support. We emailed them so let's see if they will be ready to help us out with this. Keep you posted. 

We got a reply from the casino's support team. They informed us that they couldn't share the info about their customers' accounts with a third party, therefore, we can't further help you with this. This is their message:

I'm afraid that due to date protection we cannot discuss a players account with any third party. Please advise the player to contact us directly from their registered contact details.

If you don't get your money, we advise you to file a complaint with their regulatory body in Malta.

i ask again withdraw on monday, on tuesday, they told on lc that my witdhrawal will be processed on thursday. Today no withdraw so i ask on LC, and he told, that my withdrawal is go to processing today, and from today, i will have to wait 5 business days, witohur weekend, on withdrawal..

it is awsame fraud.

3 WEEKS ON WITHDRAW 70 EURO.  Please delate this casino from your casino list. it is simply fraud. 

Thanks for letting us know. I understand your frustration and it really is a long processing timeframe + their unwillingness to help you first with your docs and now to cash out your winnings. You are right, It's not a big amount but still, the whole process lasts for too long no matter the amount requested.

We can't delete this brand but we'll definitely take your case into account. 

All you have to do now is to wait, unfortunately. Please do let us know once the money hit your account. 

finally, they withdrawing...yesterday ! awsome embarassing... topic should have status resolved, but i not suggest to play in that casino.

thank you melissa for cooperation again. If i will in serbia soon i buy you set of sunlowers ! 

Awesome! Thanks for letting us know. That's good news. Thanks for the sunflowers.