RESOLVED: Lucky hippo casino

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Last post made 7 months ago by Complaints Moderator
KayleeP1985
  • Started by
  • KayleeP1985
  • United States Newbie 1
  • last active 4 months ago

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  • I requested a withdraw on march 10th, 2024 and still have not received it. I contacted support several times before being told that I needed to send documents to verify my identity, once I did that I was told I passed the verification process and my withdraw will be soon, but after about 10 days I asked when soon twould be and they sat they don't know, and they have yet to even take my withdraw off the "requested" status. I did not use any bonus when I had won this money, so I didn't have any wager requirements. I requested a withdraw for 250usd. I requested it be sent it to my bitcoin address. Anyways my info for that casino is below. Also this casino is the lucky hippos online casino that's in the United States, I rhino there may be 2 of them, but only one is from the u.s.

    Kaylee Peters

    Username:  KayleeP****

    Kayleepete****@gmail.com 

    509-666-2862.

    Thanks u

  • Hello KayleeP1985,

    Thanks for sharing your casino credentials with us!

    We will reach out to a casino representative to inquire about your case.

    Keep you posted.

  • Hello KayleeP1985,

    The casino got back to us and said your winnings will be issued in the next 24 to 48 hours.

    Please update us when they come and we will mark this complaint Resolved.

    Also, can we kindly ask you to share with us the information about the winning amount via private message? (How much money have you managed to withdraw?) We collect this data solely to create yearly complaint-related statistics. Thank you!

  • Hello KayleeP1985,

    We will close this complaint and consider it Resolved.

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