CLOSED [due to the submitter's inactivity]: Lucky hippo casino

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Last post made 3 months ago by JovanaV
DPOOL_XFORCE
  • Started by
  • DPOOL_XFORCE
  • United States Newbie 13
  • last active 2 months ago

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  • DPOOL_XFORCE
    • Started by
    • DPOOL_XFORCE
    • at Aug 12, 24, 01:16:32 AM
    • United States Newbie 13
    • last active 2 months ago

    Got the email 4 days ago in response to my 2 withdrawal requests for amounts $500.00 and $200.00. I know without a doubt that I wagered the remaining required amount before requesting $300.00 that same day as the email. The image is what customer support told me tonight.

    Username: DPO****

    Casino: Lucky Hippo Casino 

    Lucky Hippo Casino

    5/ 5

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 12, 24, 03:26:59 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Dear DPOOL_XFORCE,

    Thank you for providing your account details. We have forwarded them to the casino rep. Once they reply, we will let you know here on the thread.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 13, 24, 04:09:34 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Dear DPOOL_XFORCE,

    We just got the response from the casino rep stating the following:

    He has a current pending withdrawal but in order to meet this payment he needs to make a deposit. This email was just sent to him upon the handling of his recent withdrawal request.

    Could you please confirm that you have received their email?

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 15, 24, 04:46:47 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Hello DPOOL_XFORCE,

    Any updates?

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 20, 24, 06:08:29 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Dear DPOOL_XFORCE,

    Could you please update us on your case? Were you able to withdraw your funds?    

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 23, 24, 05:28:05 AM
    • Serbia Moderator 1865
    • last active 1 day ago

    Hello DPOOL_XFORCE,

    Since we have a response from the casino but have not received an update from you regarding the outcome of your case, we will need to close this complaint due to the submitter's inactivity.

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