RESOLVED: Lucky choo broken bonus

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Last post made 1 month ago by Emil3a91
qwerty962
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  • qwerty962
  • Sr. Member 339
  • last active 16 days ago

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  • qwerty962
    • Started by
    • qwerty962
    • at Jul 31, 24, 12:52:07 AM
    • Sr. Member 339
    • last active 16 days ago

    Hello i registered at the casino Lucky choo and made a deposit for a 150% bonus.At the beginning of the game, I paid attention to the wagering of the bonus, it was played out as needed.After a couple of hours of playing, I looked at the bonus section, but the bonus wagering hovered at 2% .I changed about 10 slots from different providers, but the result has not changed.As a result, I unscrewed about $ 2,000 into the slots allowed for wagering, but the wagerer has not changed, the support has not responded to my numerous letters.today, the bonus expired and the balance was reset, although in fact it has already been wagered

  • JovanaV
    • Replied by
    • JovanaV
    • at Jul 31, 24, 02:31:01 AM
    • Serbia Moderator 1843
    • online

    Hello qwerty962,

    Please note that we don't have this brand listed, but we will try to reach out to them.

    Please send us your casino username via private message so that we could contact the casino rep and inquire further about your case.

    Thank you.

  • JovanaV
    • Replied by
    • JovanaV
    • at Jul 31, 24, 04:22:42 AM
    • Serbia Moderator 1843
    • online

    Hello qwerty962,

    Thanks for sending your account details. We're going to contact the casino to inquire further about your case. Keep you updated on this thread. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 02, 24, 03:02:12 AM
    • Serbia Moderator 1843
    • online

    Thanks for this post from:

    Hello qwerty962,

    We haven't heard back from the casino yet, we are sending a reminder now. Keep you updated on this thread. 

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 06, 24, 04:26:32 AM
    • Serbia Moderator 1843
    • online

    Hello qwerty962,

    We got a response from the casino, stating the following:

    We did inform the player the wagering is only in real money, he lost his real money balance this is why the wagering stopped on counting for the release.

    He deposited 23 usd.

    So there is nothing which is wrong with this player, it’s only that he can not withdraw his bonus balance without meeting the wagering which is done with real money.

    Thank you
    Support 

  • JovanaV
    • Replied by
    • JovanaV
    • at Aug 08, 24, 03:34:00 AM
    • Serbia Moderator 1843
    • online

    Thanks for this post from:

    Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark this case as resolved.

  • Emil3a91
    • Replied by
    • Emil3a91
    • at Sep 23, 24, 09:54:50 AM
    • Newbie 1
    • last active 1 month ago

    So the casino is saying, if you take a bonus at their casino, only disadvantages will follow?? How can you only wager with the main balance?? And in their terms, it states you can only withdraw 5 times your deposit if you take any bonus there (rule 3.2).. That's crazy, and people who put money in there will never see any of them again. What a scam casino. 

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