RESOLVED: Lollybet casino delayed withdrawal and ignoring

Hello

About Lollybet casino
The situation is as follows:
My account is verified and I have already made deposits and withdrawals at this casino. Moreover, the first withdrawal of funds was processed in less than 24 hours.
This inspired me and I decided to continue playing in this casino.
Last week I requested another withdrawal for cryptocurrency and... And I still have not received the withdrawal, although the email stated that the withdrawal would be processed within 48 hours. In the support chat, I learned that withdrawals take up to 72 hours for withdrawals up to 1000 euros. And that withdrawals are processed on weekends as well. But 6 days have already passed and I still have not received the money. In the live chat they say that they do not handle payments, so they cannot give any information and advise you to contact support by email.
I sent several emails to support and only received a response once on May 31st that my withdrawal would be processed soon. After this email there was no response to any of my messages.
At the moment I feel deceived, all the stated withdrawal deadlines have already passed, my emails are being ignored.
The first withdrawal of funds was fast, I trusted this casino, if not for this situation I would have continued to play in this casino.
I hope this is just some kind of misunderstanding, but then why don't they respond to my messages?

Hello dpazn,

Please note that we don't have this brand listed, but we will try to reach out to them.

Please send us your casino username via private message so that we could contact the casino rep and assist you further.

Thank you.

thank you, I sent it

Hello dpazn,

Thank you for providing us with your credentials. We'll reach out to their representative and try to help. Keep an eye on this thread for any updates. 

I think they are scammers...

Now I can't get into my account

supposedly restricted for my country

but this was not in the rules before

and in any case, before that my account was verified

that is, they are purposefully trying not to withdraw my money...

and if anything, I have screenshots confirming my words

Hello

anynews?

they have replyed?

Hello dpazn,

Still nothing, we'll send them a reminder now. As soon as we hear back we'll update you on this thread. 

I have some news...

Everything is very strange there

They wrote to me that I could continue to use the mobile version, I tried it and yes, I can log into my account from the mobile version, but it’s very strange, because for some reason I can’t log into my account from a computer...

And they still ignore questions about my withdrawal of funds.

I’ll probably soon file complaints on all the resources I know.

and apparently you’ll have to deal with the licensor again :)

Hello dpazn,

They may be experiencing some technical issues with their desktop version, but unfortunately, until they get back to us we won't have any additional details. 

My problem was solved
Thank you! :)

Hello dpazn,

Great news, we're going to close your complaint and mark it resolved!