UNRESOLVED: Lilibet Casino excluded my country from promotions after I won and confiscated my win

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Last post made 3 years ago by MelissaN
Bocachica
  • Started by
  • Bocachica
  • Germany Newbie 10
  • last active 3 years ago

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  • Bocachica
    • Started by
    • Bocachica
    • at Jul 19, 21, 06:36:01 AM
    • Germany Newbie 10
    • last active 3 years ago

    I deposited in casino and a claimed a bonus, After I was lucky to win but casino decided to confiscate my win because my country was excluded from promotions. It was not excluded when I played and won so casino did it after and changed their terms. So it was unfair from casino to confiscate my win because the terms were not updated when I played.

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 19, 21, 07:08:05 AM
    • Serbia Almighty Member 15546
    • last active 1 month ago

    Thanks for this post from:

    Hi Bocachica,

    Lilibet casino didn't accept players from Germany from 2020, they didn't accept new registration. There is no Germany as a restricted country in their T&C. We're going to check with the casino and let you know. Please private message me your casino username. 

    LiliBet Casino

    3/ 5

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 19, 21, 09:02:36 AM
    • Serbia Almighty Member 15546
    • last active 1 month ago

    Thanks for this post from:

    Hi Bocachica,

    We received your account details and notified the casino. Let's see what they say.

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 22, 21, 05:11:59 AM
    • Serbia Almighty Member 15546
    • last active 1 month ago

    Thanks for this post from:

    Hi Bocachica,

    We sent a reminder to the casino rep. Still haven't heard from them regarding your case. Have you got in touch with them in the meantime? 

  • Bocachica
    • Replied by
    • Bocachica
    • at Jul 23, 21, 03:53:05 AM
    • Germany Newbie 10
    • last active 3 years ago

    No, I haven't. I am not sure I can influence the casino somehow

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 23, 21, 05:30:24 AM
    • Serbia Almighty Member 15546
    • last active 1 month ago
    Bocachica wrote:

    No, I haven't. I am not sure I can influence the casino somehow

    Thanks for getting back. We'll do our best to reach them. Let's give them some time. 

  • MelissaN
    • Replied by
    • MelissaN
    • at Jul 27, 21, 04:09:14 AM
    • Serbia Almighty Member 15546
    • last active 1 month ago

    Hi Bocachica,

    Since we still haven't heard from the casino and the case hasn't been sorted we'll mark this case as Unresolved. 

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