RESOLVED - La Riviera Casino stopped paying me

Hello all, about two years ago I signed up at La Riviera Casino. I played there sometimes and everything was fine. The casino seemed to be 100% legit.

However, some weeks ago I was very lucky and I won a couple of thousands on one of my deposits. First I withdrew a part of my winnings (1500€) and this withdrawal was processed quickly. Then I tried to withdraw the rest (2000€) but this time I was not paid.

So I asked a live support rep why I was not paid and he told me that everything is ok and that I would be paid soon. But I did not receive the money.

So I emailed the support and then they replied that the 2000€ were voided because I violated their terms. The term they mean says one mustnt cheat. However, I did not cheat. I have got no clue what they mean by that. Maybe they simply do not like the fact that I was lucky and that I won a big amount.

Do they have a rep on this site? Or can someone else please help me somehow? That would be nice.

I have checked and they don't seem to have a representative on our forum. However, I am sure that you will get help from our specialized staff or from our admin, don't give up hope yet.

I  take it you got a deposit bonus when you deposited?
I think on most microgaming sites you can play all games, so it is unusual.

Do you have more than one account? Did you ask how you violated the terms?

Looks like Mikey13 might be the rep you are looking for.  Try sending a message to Mikey HERE to find out.

Mikey13 is not the rep for La Riviera.  Sorry about that.

blue

Thanks for the responses. So this casino does not seem to have a rep on this site.

What do you mean by help from your staff or your admin? What can you do? Ask the casino to pay me?

No, they can't ask them to pay you. But they might be able to ask them to investigate your situation carefully and see if there's something that can be done.

thats terrible i feel for you iv had an email some few months ago from casino rewards saying congratulations i had won the sum of and i couldnt figure out why i couldnt find where to claim so i emailed, and their response like a week or so later was it was a computer glitch and sent to me by mistake. thats bullshit it had my name and my details on it. its pretty bad when that shit happens because your all excited and overwhelmed and youv got the confirmation right in front of you and then when you eventually get a response you get shot down and blamed on a computer glitch, it messes with people mentally and emotionally. i really hope you do get it straightened out

There are news: a rep of this site has told me he contacts the casino and I have emailed the casino a link to this thread asking them to post their point of view.

I do not give up yet. Maybe I can still get my legit winnings.

Is there any more information concerning your payment?

yes keep us posted

At the moment there are no news about my case but I will keep you informed.

Can a rep of LCB put La Riviera into the list of blacklisted casinos if they keep on irgnoring us? Imo they would deserve to be put there if they do not pay me.

Admin make the decisions about warnings on casinos and it is highly unlikely that this one denial of payment will warrant a warning.  There are many factors that are taken into account when warnings are placed on casinos.

That said, you bringing your complaint to the forum is very much appreciated as the more information LCB has on casinos, the better informed members are in making decisions on whether to play at a casino or not.

It is a pity that you dont want to place a warning on this casino but that is up to you of course.

La Riviera ignored this site just like me and therefore they would deserve to get a warning.

Imo players should avoid this casino at all costs.

Highly unlikely that this one denial of payment will warrant a warning. Why the frick not? So how many people have to be ripped off before a measley warrant of warning is issued?

We have notified the Rep about this topic.

I have linked them to this topic and hopefully they will reply soon.

Zuga

So they do have a rep on this forum? Who is it?

Anyway it looks like he ignores my complaint 

A rep just recently signed up to the forum. We will make sure they start a thread in the Direct Casino Support section and respond to your matter.

Ah, a rep of La Riviera recently signed up. That is good news. It looks like he has not posted yet in the direct casino support section. It would be nice if he did so soon.

Hello doc-8110,

I hope my message finds you well and you had a great weekend.
My name is patrick, I am representing La Riviera Casino as well as its affiliate manager.
It has come to me that you had a bad experience in our casino, I would like to assist you in that matter. But for that I need to have you names, logins and email address.
You can write to me on patrick@rivierarewards. com and I will assist you personally, not the support but myself!

Best regards,
Patrick

Hello Patrick,

thank you for your message. I have sent an email to you with the details of this case hoping you can help me.

So nine days ago I sent an email to Patrick with all of the details of this case and seven days ago he sent me an email which said their team of risk and inspection is working on my case and as soon as they have a final word I will be updated.

However, since then they never got back to me. So I have just sent an email to Patrick asking him to come up with a decision because imo it should not take so long.

Hopefully you will get it worked out. Have you tried their online support (chat) to see if they can see anything on your file?

There is good news: I received an email from Patrick, the rep of La Riviera that said they changed their mind and decided to give to me the 2000€ I won. I have already received the funds. So everything is fine. Thanks to Patrick and to this forum

Great to hear all was sorted out. We are glad to be of service.

Awesome, glad to hear you got your money! I'll update the topic to RESOLVED then.

TOO  COOL!


Congrats on getting your winnings.  I just love a great ending!


Good Luck with your doe-ray-me!


Enjoy!