RESOLVED: jumba bet casino changing cash out rules with no notice

I sent this an hour ago. I am hoping the letter is self explanatory . do you have a rep to reach out to jumba bet? thanks dnickell

vmy name is diana nickell. i have played here and deposited plenty and have won once and 

had no problem cashing out with bitcoin as, my bank will not accept your wires or checks. So I finally win again, I think only the second time, I got to cash out and am told, you will not let me use bitcoin. unless most my deposits are from there. I dont always have access to that so i have used both. I do not know when you started this, but I am partners with latest casino bonus, and other casino review groups. 

I simply want you to allow me to withdraw my winnings to bitcoin as I did before. if your changing that , i need to know as it is my only withdrawal option. 

currently i have 120 ready to with draw, and I need your reply as soon as possible. i was planning on redepositing with you, under one of your bitcoin bonuses, but if you will not let me use my bitcoin to with draw in the future i need to know. 

please send to a supervisor this does not seem very friendly to your customers. 

i play at other casinos on line and NONE of them do this. 

thanks for your help , diana. 

please clear my ability to with draw these winnings via my bitcoin and let me know what to expect from you in the future . 

thanks diana

Hi dnickel,

We'll bring this complaint to the casino's attention. Hope it will be sorted soon. Please private message me your account details. Keep you posted.

Hi dnickel,

The casino rep is waiting for their support team to check on your case. However, she states that if a player deposits in fiat they need to withdraw in fiat unless a certain amount is played through BTC.

We'll get back to you as soon as we get their feedback.

hi melissa, i tried  your pm link, not working. 

all i know is that i used to deposit regularly in bitcoin here, i won, and they did not have any 50% rule at the time. they indicated ONCE YOU HAD WITHDRAWN IN BITCOIN, you were good. so i played and finally won, and my bank, will not take their checks. so I am simply trying to withdraw to bitcoin, so I can redeposit in bitcoin lol. but they changed the game, and I want to withdraw my winnings in bitocin NOT pay $20 for a 100 with drawal. surely if they ever want me to play there again, and ? I want to know, since they seemed confused? they didnt even know I was verified and had won before? thanks for all your help . diana. once i know what the knew situation is? i can NEVER withdraw wiht checks or wires. has to go to bitcoin account 

Thanks for the clarification. No problem we'll bring this to the casino's attention.

Hi dnickell,

We got a feedback from the casino support:

The reason why they were paid by Bitcoin in 2021 is because they had made BTC deposits which met the requirements of the 50% of the initial withdrawal.
As per the withdrawal terms and conditions below.

 18. If you make a deposit via BTC, withdrawals can be made via BTC.
    18.1 If you deposit via Credit Card, withdrawals can be made via wire transfer.
    18.2 If you use Credit Card and BTC/Wallet as deposit methods, then your BTC deposits need to comprise 50% of the initial withdrawal to be able to withdraw via BTC or make 3 consecutive BTC deposits to activate the wallet.

Melissa, this is al new to me, not one other casino has any such requirement, and i have played here for years. my banks will not accept their checks. i am asking them to allow it so i can REDEPOSIT WITH BITCOIN AND START THE CYCLE AGAIN. SURELY there is hellp here. i had no idea they had this as a rule in fine print and since they cashed out no problem before? and never mentioned about the 50%? they want to lose a perfectly good player over this/ ? please see if there is anything they can do. sigh, otherwise , I will cash out, and never play there again, what a stupid rule to control people. only bitocin if you dep have the time that way? what ? thanks so much for advocating for me. 

Sure. We'll bring this to their attention and try our best to help you sort it out. We'll ask casino rep to reply to you here. 

ty melissa, i never would have gone somewhere once bitcoin was established to have it messed with in the future . now that i know thats their policy, i will use bitcoin going forward. but dont want to lose my 20 and wait for time and have my bank deny. thanks again

good morning melissa, I am anxious to hear, i now have 200 to withdraw, and i am still waiting to hear what they can do . thanks, diana

We are waiting for their feedback.It was weekend. Keep you posted. 

someone name Francois texted me, and and sais Congrats for my winnings , kindly initiate the withdrael using bitcoin for finace to review, so I log in and go to cashier and it still will not allow me to . so i texted him back. they have not taken the block away from the cashier. HELP, lol what a place lol, thanks for your help, so now they intend to let me with draw via bitcoin, and they have not fixed the error. 

We chatted with the rep this morning and your case was escalated to their team. The casino rep will reply as soon as she gets the news from the team. 

Hi dnickell 

I have had confirmation from the agents that this has been resolved and you are able to withdrawal via Bitcoin - please find comms below and confirm that all is in order?

"I had a chat with the finance team and they have agreed to make an exception for the player seeing that she understands and will be using Bitcoin going forward. The player can initiate the withdrawal and finance will pay to their Bitcoin wallet. Hope this helps. "

NO THE MONEY IS NOW GONE FROM MY ACCOUNT AND IT IS NOT IN ;MY BITCOIN ACCOUNT. I LITERALLY SENT THEM A SCREEN SHOT ;OF THE ADDRESS FROM IN MY BITCOIN ACCOUNT, SO I DID NOT GIVE THEM THE WRONG ADDRESS. THERE IS NO MONEY IN MY ACCOUNT NOW, TO WITHDRAW, VIA BITCOIN, THERE IS NOTHING THERE. SO I ASSUMED THAT THEY WENT AHEAD AND SENT IT, VIA BITCOIN. WELL COINBASE, DOES NOT HAVE ANY INCOMING ETC. BALANCE $1 NOT $200 OMG, PLEASE HELP ASAP, AND THANKS 

The casino rep has been notified. They'll post a reply here soon. 

Morning dnickell 

I am not too sure why your second message has not pulled on to the forum - but as per the email please find where we are with this query so that LCB know the latest status. I realise you are not happy with this status but have accepted the 5 days. - My response to you was that if this has not been received to please let us know.

Have a great weekend.

"so there chat says, they sent the money today..............no tracking no proof in cashier, no email, but said it will take 5 days to get there. I have pictures of the chat. all so shady, I said, but if they sent to bitcoin? my coinbase is realtime? but anyway another 5 days, i will keep you updated and thanks diana"

Hi dnickell,

Could you please confirm if the issue has been sorted and that you managed to withdraw the winnings? 

no I have sent numerous  emails to you. they only paid me half of my winnings. I sent a picture showing my withdrawal request for 200

Thanks for letting us know. We'll get in touch with them to see what's going on. 

Morning drickell I was on leave last week. This query has been escalated - as soon as I have a response I will feedback. Regards Janine

Hi drickell 

I have reached out to the Call Agents regarding your query on the funds received. The winnings you received was won from a free bonus which a max that a player can withdraw is $100 as stated in our Terms.
In the attached chat - the $100 is mentioned..

Regards

Janine

Thanks Janine.

dnickell, please let us know once you receive the funds so we can close this complaint. Hope the casino rep helped you with your concern. 

According to the screenshot the casino rep submitted to her post, we can conclude that the player is familiar with the max cashout. Therefore, we'll mark this case Resolved.