Jennjenn's complaint versus Jackpot Grand

Mel or another admin I need your help please.

I played in this casino with the free chip. I met wagering and spoke to support. And I strictly asked them numerous times if my account was in good standing for a deposit to claim my winnings. They assured me everything was fine.

I deposited the minimum $21 and said "your deposit is in preauth pls visit the cashier to finish the process"

Then I was suddenly kicked out of the casino by the admin. I went to their website and spoke to support and the person who i was speaking to 10 seconds ago. And they told me he had to leave to a meeting and can no longer help

I asked why i was kicked out and my deposit stolen and they said my deposit didnt go through.

I asked why I was kicked out and they said "our system just decided to ban people and doesnt tell us why. sorry"

I was then told I would get an email. They will not talk to me on live chat, email or anything and ignore me completely.

I am hoping they didnt steal my credit card details and use it for fraud. I am waiting to hear back from my company

The only thing they say to me on live chat is :sorry management closed your account. There is no specific reason for this. They just decided it would be best.

I didnt do anything at all aside from play their slots making $1 bets. and give them ID and request a withdraw

Hi jennjenn,

Sure, we will try our best!

First of all please PM (private message) me your username.

I sent you the info.

Ok guys this looks like a rogue casino. There is the exact same complaint on another forum. Different casino, same group

xxx http://www.casinomeister.com/forums/casino-complaints-bonus-issues/61063-casino-titan-scam.html

I have emailed your query to the rep. No response as yet.

still nothing from these jokers?

Talk about rogue

I cashed out no problem from them on the initial new player free chip.

Hi jennjenn,


I'm waiting for the brand manager report to see what happened. Ill update you today.

Clara

Hi jennjenn,


I got the reply from the brand managers. In first place, the deposit didn't go through so please double check with your credit card company or the company that you used to fund the account. If you have other information, please send a screenshot or copy by PM.

As regarding the ban, looks like you were banned from another brand that belongs to the group in 2012 and the management decided to extend the measure to all the brands, which includes Jackpot Grand.

Thats absolutely ridiculous.

How can I be banned from a casino group I have never in my life deposited at?

Hang on let me guess.

Multiple accounts/ndb abuse?

The same reason you are giving everyone else.

Regardless. Even if this true how this was handled was disgusting for any casino. This happened 3 weeks ago. I have had zero emails from the casino to give me a reason. We had to chase around a rep here.

I feel sorry for players who dont know about these forums and all the players that got banned with no reason.

You are a rogue casino.

But I would love for to explain the reason for this supposed ban from 2 years ago. Just so any other players who get involved can see you guys ban anyone who wins with the same false reasons.

You should be ashamed.

Hi jennjenn,


none of the reasons you are claiming are real and I'm ready to send the reports from the brand managers to any forum admin.
You never deposited any amount in any of the accounts, only redeemed multiple bonus codes in all of them.

This is my last message regarding this issue. I'm here to assist users with real issues, not people who use this forum just to flame.

What are you talking about? Im the one who said Ive never deposited.

Again, what is the reason I was banned.

Also, 3 weeks later and zero response from the casino or the manager. The one and only reason i finally got some kind of an answer is because the admins here had to chase you around. If I didnt know about this forum, I would never have got an answer

If you think that alone is acceptable. That is a joke.

I am not flaming you. I am telling facts

I have NEVER deposited. In my innitial post I said I tried to deposit and it went into preauth saying "your deposit has been confirmed please visit the cashier to process" And when I did, I was instantly banned. I contacted my bank to make sure the process never went through.

At most Ive played a couple NDB over a few years. Possibly the last time being 2 years ago. Because I have just recently come back around. My posting history here proves it as I didnt post for probably 2 years until recent. and I can prove it with credit card transactions and letters from my other casinos.

No one at the casino responds or gives a reason

Multiple members claim the same rogue behavior




Nothing I say is true?

Has anyone fron t he casino given me a reason or sent me an email?

Have I ever deposited?

Have I ever done anything fraud with your group?

Did I win $450 with your free chip?

Was I suddenly banned when attempting to deposit with no reason?

Did the support I was talking to suddenly disappear?

When I asked the support BEFORE playing "is my account and everything, name etc anything and everything in good standing order and can you please do a thorough check" I was told "yes your account, details and everything is perfectly fine. Go ahead and play"

Is the above a lie according to you?

Im not surprised you are done with this thread. Because you have nothing for proof.

This is pure rogue behavior.

Sorry

I redeemed multiple codes in all your casinos? Really? From what your staff tell me you have two casinos. This one and begado.

So If I ever did use a free chip at begado it would have been 2 years ago. And I just went through your entire terms and no where does it state that I cannot have a ndb at both casinos



So I challenge you to provide proof of any wrong doing.

very weird. All I see is this website and begado complaints of no one getting paid. I also see their sister site is listed as rogue too.

I also see hundreds of complaints on 4 other forums and listed as rogue everywhere else.

You must be the only person that has been paid from this group.

Magical.

Anyways people can read for themselves and see the extreme shadiness of this casino and their rep.

I can see probably close to 300 complaints when googling them. No wonder they are listed as rogue everywhere.

However the challenge stands to the rep. Provide your proof right in here for all to see.

I am willing to prove it is lies

I am also willing to not name call or make accusations. I will simply respond with proof, screenshots, email confirmations and whatever else is needed. I will even forward all ID documents to the admin here if needed because of fake accusations.

I will even openly apologize if clara feels I offended her

Clara, I am sorry. Please engage with me in public about this.

I guess everything does comes with a price.

This is just one more example of why these online gaming sites should be governed by neutral entities that will hold these sites to strict accountability procedures mandated in a rules and regulations policy. 

These governing entities would have legal and enforceable punishment avenues available to force these rogue gaming sites to comply.  Should the site continue to break the rules & regulations, then the governing entities would have the legal authority to fine, suspend, or shut the site down.

As it stands now, any online gaming site basically, can make their own rules as they go.  Who is going to stop them?  Answer, NOBODY!  Currently what type of redress does a player have for these online sites?  Answer, ZERO! 

Albeit LCB does its level best to help negotiate a satisfactory outcome, this isn’t always possible.  Worst case scenario - the player winds up with no money and the online gaming site laughs all the way to the bank, depositing that EASY MONEY! 

Until regulation comes into play to safe guard online players, I have decided to discontinue making any real money deposits at any online gaming site.  It is a sad situation for me, because I love gaming but, not enough to let a casino sucker me out of my money. 

I have to admit, since my decision, in a weird way this is sweet revenge and good karma coming for me; knowing not one single online gaming site will be laughing while depositing anymore sucker money from me!  It’s my turn to laugh!