RESOLVED: I am disappointed with Tipbet

Hello friends. I'm frustrated and disappointed with this Tipbet bookmaker

My account is certified and verified, I have already deposited and verified the account as informed in the member area

[10:39:54] Niki: : your documents have been now verified
Identity Verification Completed Dear
Your identity verification is now completed and certain limits are removed from your account

I earned a little profit and, as they offered me a bonus reload promotion for the World Cup of 100 EUR, I decided to make a withdrawal of this small amount, so by the time I received it in my e-wallet, I immediately re-deposit to my account

This is because, if I cancel the withdrawal, it does not count as deposit. So I need to make the withdrawal, receive in the e-wallet, re-deposit the value in Tipbet and then, yes, activate the promotion

However, after 2 days, I've read several things about chat people on the stand:

- Two days ago, one said to wait two days. I waited and nothing
[09:54:38] Vanessa: : but the process takes up to 48 hours so please remain patient
[09:58:48] Vanessa: : I redirected your request to the payments department, and they will deal with the issue as soon as possible
[09:59:44] Vanessa: : They informed that they will do it as soon as possible, and will highly prioritize the case

- Another one today assured me that the payment had already been made in the morning, that the payment team had already confirmed sending the value to my e-wallet. But I did not receive anything
[10:56:13] Calypso: : It usually takes 48 hours, but the relevant department is busy these days, due to the World Cup.
[10:59:12] Calypso: : It takes 48 hours from our side.
[11:01:19] Calypso: : You need to be patient.
[11:01:56] Calypso: : This week we will do our best to send you the money.
[11:15:16] Vanessa: : Mr., we spoke previously. I am speaking with the relevant department and they just informed that they have processed your payment and you have been paid.
[11:16:01] Vanessa: : So now you just have to wait to receive your money to your account
[11:16:49] Vanessa: : The finance department has informed that they have paid you
[11:17:02] Vanessa: : so now you just need to wait to receive the money on your account
[11:19:56] Vanessa: : Yes sir, we process the payments and your payment was successful from our part. Now you just need to wait for the money to appear on your account. The payment was forwarded.
[11:23:52] Vanessa: : We have paid you sir. Please wait patiently
[11:27:58] Vanessa: : Your payment was processed and succesfull from our finance department. Now the provider need to proceed with the payment. SO probably tomorrow you will be able to check your account. Your patience is appreciated. If you face any problems, please do not hesitate to contact us.
[11:30:37] Vanessa: : As I told you your case has been completed from our part. So, unfortunately I am not responsible to provide you more info. Your case is dealt with with the highest priority. Have a nice day!

- I got in the chat again in the afternoon, and someone else said that in a few minutes I would make sure I was getting the funds." I waited 2 hours and nothing
[14:07:54] Amelie: : The specialist department is now checking this for you.
[14:08:22] Amelie: : Do you mind if you contact us in about 30 min please?
[14:08:35] Amelie: : I will make sure that it is being properly checked and credited.
[14:10:10] Amelie: : Yes! the specialist department is dealing with your case and will issue you any outstanding amounts

- I returned to the chat, and that same person above told me that the finance department made sure to probably pay for it by the end of the day! Absurd! PROBABLY AND END OF THE DAY!
[15:09:54] Amelie: : It is still being processed. Apoloigies!
[15:10:35] Amelie: : Please visit us again slightly later. Sorry! we are exceptionally busy today. We hope for yoiur understanding
[15:11:08] Amelie: : Please try again later.
[15:11:12] Amelie: : Thank you!
[15:12:52] Amelie: : Please stay on chat. Thank you!
[15:33:09] Amelie: : Your request is being processed and I am now waiting to hear from the relevant department.
[15:39:18] Amelie: : I have now received a reply from our specialist department with a final confirmation about your case.
[15:39:37] Amelie: : Please see the message below.
[15:40:24] Amelie: : Your funds will very likely be on your account by end of tomorrow.
[15:41:04] Amelie: : This has just now been officially confirmed by the relevant department.
[15:42:46] Amelie: : This has something to do with Ecopyz themselfs, and as we are a European Company payment to your country are taking longer.
[15:44:16] Amelie: : I will make a note on your account and after you receive your funds we will also add a free Sports bonus for osui to enjoy!
[15:44:47] Amelie: : We will also have many other great offers in future for you to Enjoy!
[15:45:02] Amelie: : This delay as such is a rare case.
[15:45:40] Amelie: : Please be assured that our team is working really hard so we make our members happy.
[15:46:11] Amelie: : However during ther World Cup, we are exceptionaly busy.
[15:46:31] Amelie: : And processing of payments may take longer than anticipated.
[15:47:18] Amelie: : Please note e-wallet payments for your country take slighlty longer.
[15:47:52] Amelie: : Apologies for any inconvenience this may have caused.
[15:50:47] Amelie: : Before I conclude our chat today. I would like to once again confirm that very likely you will receive the funds by end of tomorrow. Have a great day!

This sounds bad for those who just want to receive a small amount and re-deposit to win a reload promotion

I really do not know what to think, who to believe, what to do. Do they really have money to pay or is it a scammer site that only accepts deposits and does not pay withdrawals? I'm afraid

I have all the conversations saved and print screens. Please, Tipbet, speed things up. This harms users and can help you lose customers. This is really bad.

HI Risbumo,

Could you please provide me with your casino username so we can contact them and ask to look into your case?

Thanks.

Hi, thanks by your fast reply, Melissa

I spoke now again with them, about it, and the girl assured me again I will to receive tomorrow

Then, I will to believe again in Tipbet and to wait

Immediatly after to be paid, I will to update here about it, if Tipbet really is one bookmaker honest. Thank you!

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[17:40:35] Leona: : as I can see your request is gone through and its just a matter of time
[17:40:57] Leona: : From our side
[17:41:06] Leona: : your request is accepted
[17:41:10] Leona: : and send
[17:42:59] Leona: : From tipbet side we have fowarded your payment
[17:43:20] Leona: : and there is no reason to be worry cause it will come very soon
[17:44:05] Leona: : There is no need to worry
[17:45:26] Leona: : How can I help more than assure you, your money will be soon in your e wallet
[17:56:53] Leona: : you can just wait till get paid its up to you
[17:58:56] Leona: : your payment will be very soon in your account
[17:59:03] Leona: : since you dont wish to cancel it
[18:00:37] Leona: : Great
[18:00:49] Leona: : that will happen very soon

Hi, Melissa, good morning

This site sounds bad, this are strange. Firstly to guarantee to pay, next day to say had paid, and nothing, then assured me to pay today

Ok, I entered in chat now and she support spoke me already paid. I spoke not received nothing in my e-wallet. She assured to have paid. I asked proof or prove evidence of this and she checked again and said really not paid, assured me to pay today, but in same moment asked to wait more 24hrs

In resume: each member of support say one thing, aleatory, only for to win time, to pass time, to pass days, and we running to weekend when they not will to pay. Cleary this are happening. Today already thursday, tomorrow friend and we end week. I am fully disappointed with this, I really need of my money as promised by they

In page payments methods, in terms and conditions, say to be INSTANT after the approval, and too say the time of approval is 48hrs and this they already done, already approved as I have all chat transcripts, but they are delaying the payment only saying for to high level of workload in this period of World Cup

This sounds bad! When they end the chat, is impossible for me to return and open the chat again

[08:58:41] Calypso: : Welcome to Live Chat support. My name is Calypso and I am glad to assist you.
[08:59:14] Me: : Vanessa said yesterday the my payment was sent to my e-wallet. But I not received
[08:59:34] Me: : Transfer me to one supervisor
[08:59:46] Calypso: : The transaction is completed from our side.
[08:59:46] Me: : Here and now, I will to resolve this and deal pessoally and directly
[08:59:55] Calypso: : Kindly, you need to talk with your provider.
[09:00:39] Me: : If really was completed by Tipbet, not must to continue existing the option of customer to cancel the withdraw, and remains active this option in my member area
[09:00:49] Me: : Tipbet not done the payment, not, I am sure
[09:01:01] Me: : Transfer me to one supervisor
[09:01:06] Me: : Here and now, I will to resolve this and deal pessoally and directly
[09:01:27] Calypso: : Kindly you need to contact your E-wallet. We sent the money to the company.
[09:02:26] Me: : Give me the proof of this send by Tipbet
[09:02:36] Me: : Give me the prove evidence of this for me to deal with my E-wallet
[09:03:04] Me: : Nothing was credited in my account. And still continues the option of CANCEL in my withdraw here in Tipbet, then this proves Tipbet not done any send until now
[09:06:43] Calypso: : Please allow me a moment to check this for you.
[09:15:03] Calypso: : We have a new update regarding your withdrawal. It will be processed today sir. Sorry for the inconvenience.
[09:15:53] Me: : In how much time?
[09:16:13] Calypso: : Kindly you need to wait at least 24 hours.
[09:16:34] Me: : kkkkkkkkkkkkkkkkkkkkkkkk
[09:16:39] Me: : You are serious with me?
[09:16:51] Me: : I already waited 3 days reading this same words!
[09:18:16] Calypso: : There is a problem regarding the transactions, due to the heavy workload.
[09:18:39] Me: : This not is my problem
[09:18:43] Me: : This are problem of Tipbet
[09:19:55] Me: : Tipbet have terms and conditions
[09:20:06] Calypso: : You are right sir. However we need your cooperation on this.
[09:20:07] Me: : Tipbet have times for to cumply
[09:20:26] Me: : Already passed more than time necessary and sufficient for delays
[09:20:36] Me: : And already spoke me to have sent me the money and was lie!
[09:21:00] Me: : All day say me I will to receive in that day, and nothing, since yesterday. Probably too today
[09:21:28] Me: : All chats I had saved and I am updating in forums of reviews
[09:21:56] Me: : I need Tipbet work and honour the services! I trusted in Tipbet for to play here
[09:22:06] Me: : If Tipbet not have money for to pay, say me this now
[09:22:18] Me: : Transfer me to one supervisor. Here and now, I will to resolve this and deal pessoally and directly
[09:23:25] Calypso: : You made your withdrawals 2 days ago, that's why you need to be a little patient.
[09:24:00] Me: : All days your support are lieing for me
[09:24:07] Me: : I am 3 days waiting my first withdraw
[09:24:17] Me: : Yesterday assured me to pay still yesterday
[09:24:30] Me: : In end of day, Amelie assured me to pay today
[09:24:37] Me: : Now, you already say to wait more 24hrs
[09:24:53] Me: : You are seeing as I am being injured in this?! I wait all time and again not is pay
[09:25:22] Me: : Then, I am sure you too are giving me replies custom, as robot, copying and pasting the same replies for to wait, to wait, to wait
[09:25:40] Me: : While this, time are passing, I losting time, I being nervous
[09:26:01] Me: : I believed in all words of support Tipbet, but not support Tipbet honoured what promised
[09:26:10] Me: : Do you understand my point of view as customer?
[09:28:44] Calypso: : I understand your frustration sir. However I guarantee you, that your next withdrawals will have a higher priority.
[09:29:14] Me: : I think is are only words
[09:29:27] Me: : And support say the same for all customers
[09:29:45] Me: : I want to receive my money this afternoom as support promised and guaranteed me
[09:30:04] Me: : You have really contact with departament finance, or only are giving me messages custom?
[09:31:16] Calypso: : I have forwarded every conversation to my supervisor and the financial department
[09:33:05] Calypso: : We will do our best to help you.
[09:34:57] Calypso: : As I mentioned before the relevant department is busy these days, due to the World Cup.
[09:36:49] Me: : You are playing with me!?
[09:37:07] Me: : You really think the site can to injure and penalize customers for this?!
[09:37:55] Me: : If have high works in this period,must to invest in more peoples to work
[09:37:55] Calypso: : I'm here to help you, I'm not playing sir.
[09:37:56] Me: : Of course
[09:39:08] Me: : Tipbet is a scam site and only accept deposits, and not pay nobody, I am right? I was stoled here?
[09:39:12] Me: : Say me the true
[09:40:57] Calypso: : No sir, we are a trustworthy site, we have plenty of customers. You do not need to worry.
[09:41:24] Me: : "You do not need to worry"
[09:41:31] Me: : I read this during all this week
[09:42:22] Me: : And site not pay single amount small when must to be INSTANT as stated in https://tipbet.com/en/payment-methods
[09:42:27] Me: : And you wish I not to worry?
[09:42:51] Me: : You really not see what are asking me?
[09:43:01] Me: : Tipbet really not see the point of view and mind of customers?
[09:46:40] Calypso: : Your request is a high priority and you will be informed as soon as possible. I have pointed it out appropriately.
[09:46:43] Calypso: : Have a good day.
The chat is ended. (14:46:48)

Updating the case:

Great company! This is my new bookmaker in terms of sports betting and casino. Excellent support service amicable, very methods of payment, great odds and a lot options of bets

No bad comments until now. Now all are being excellent with me ;) Only the first withdraws delayed more than usual, due to be in period of World Cup. All now are fine and great!

Please, admin of forum, you can to delete this topic. Or at least remove my last posts above here. All was resolved. Thanks!

in order to avoid duplicate posts im locking this topic as the complaint is already posted here.