CLOSED: Huge Slots Casino - Confiscated huge €18,000 withdrawal by applying a term retroactively

I start playing on 2 May 2016 I deposit over 20.000 euro's in your casino in the time being I always got payed when I had a withdraw the limits were a bit slow 2500 a week but OK i managed to play every time when i had time for it..With or without bonus..

When I deposited on the 9th of August I felt myself lucky to hit a nice 1200x bet win If I recalled it good.. I was so happy.. I cashed a small amount out and waited to play some more after I get my first payment..after 1 week I didn't get payed my withdraw was pushed back to my casino account.. when I contacted casino customer support there said there was been a mistake and nothing was going on..and they would pay me within the next few days and excused me for the troubles..

I thought everything was ok after all I always got payed when I started to play here..then 1 week later the same issue my withdraw of 2500 was pushed back to the after complaining in the chat..they were really sorry again they didn't see what happened but everything was fine my account was long time verified and I should be payed in a matter of days..

on 31/8/2016 I got an email that I breached terms and my account would be terminated and my 500 deposit would be send back to my account..So I checked the terms and they said..

" (ii) Placing single bets in excess of 10% of the value of the bonus credited to Your account until such time as the wagering requirements for that bonus have been met. For example, if you received a bonus of €200, then the maximum bet that can be placed is €20. The 10% rule does not apply if the bet size is less than €5."

your withdrawal has been reversed and your account balance reduced to €500, this has been paid back to your deposit method and your account has now been closed."

I checked there terms and conditions and it said underneath THIS TERM WAS NEVER IN PLAY WHEN I PLAYED.
"*Terms and Conditions last updated on 31st August 2016 (version 1.5)" (thewaybackmachine can prove it before the date and after)

So it looks like they waited until they changed the terms and retrospectively applied them to me which is outrages.
Undertneath the links you can see that it was changed between time beeing.

https:­//w­eb.a­rc­hiv­e.o­rg/­web­/20­160­706­000­936­/ht­tps­://­www.hu­ges­lot­s.c­om/­pro­mot­erm­s.html
https:­//w­eb.a­rc­hiv­e.o­rg/­web­/20­161­022­034­618­/ht­tps­://­www.hu­ges­lot­s.c­om/­pro­mot­erm­s.html

The term was not in place I have other monitor website which can comply with my claim, I don't want to make advertisement for another website if its approved by LCB. Also I have indirect confirmation from the network that the term was not in place from the . quote indirect email " the customer service agent that initially contacted you regarding this issue incorrectly quoted new terms in their email" After this I got never returned to or a proper explanation by the casino.

So i hope they would revise there decision as this is not how you treat your players..I played there with allot of fun it was a good casino but when I won over a certain amount they WON'T want to pay me!!!

I hope lcb can help me.

Hi dollardollarbill,

Sorry to hear about your story. So the last email you got from the casino was 31/8/2016, right? Why did you wait for so long to file a complaint? We are going to get in touch with the casino and bring this to their attention. Could you please PM me your casino username? 

thanks for your share. Disaster... I really start missing land based classic slots when I look around opinion of online playerfs and my online experiences. Huge slots? From casino name You can get wrong feelings cause its similiar for me with high roll.. But terms and name are two diferent things

I didn't know this site before and that you help people so much, so I give it a try.

Glad you found us dollardollarbill! You might be to late to file a complaint and claim these winnings, it has already been over a year. However, we will try our best to hep you, but chances are slim.

Please use our casino lists, member ratings and warnings list to find reputable and safe casinos to play at. If you have any future issues please feel free to post and alert us anytime.

Thank you allot, I hope justice can be done. I deposit over 20.000 euro on this casino. Finally I got some winnings they won't pay. At least he community will know about this.

Thanks for sharing this info with us. We'll try to help you although it was more than a year since you last were in touch with them. However, your username has been sent to the casino. As soon as we get an answer we'll let you know. Keep an eye on this topic. 

The casino manager has informed us that he is going to check this case with his team and he's going to get back to us as soon as he gets the info. Keep an eye on this topic. 

Thank you for sharing that with us dollardollarbill. Sincerely hope you'll get your payout. Good luck and i hope you'll find another site that is much more honourable

Hi dollardollarbill,

We are still waiting for the casino's reply. We sent them several reminders so far. Let you know as soon as they answer our emails. 

Yes I get the same reaction. They say they look into it. After that nothing.

Hi dollardollarbill,

We got the info from the casino. They are surprised you filed a complaint after more than a year. They blocked you from their entire network since they thought you were abusing their bonuses. They consider your case closed and they don't want to revise it since you played there more than a year ago. Unfortunately, there's nothing further we can do for you. 

Next time, read casino t&c carefully and try to obey them. If you want to file a complaint don't wait for too long. 

Good luck!