CLOSED: cashspinscasino took my winnings

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Last post made 5 years ago by Tania
Darren Hoole

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  • Darren Hoole
    • Started by
    • Darren Hoole
    • at Nov 05, 19, 09:23:08 AM
    • United Kingdom Newbie 4
    • last active 4 years ago

    I deposited €40 into cash spins casino recently I had played on there before so this time I didn't receive any bonus, I reached €300 so decided to withdraw the money, I received a mail asking for 5 documents for identification which I sent, I didn't receive any response for a few days then I spoke to online chat who said I should expect a phone verification call, which I didn't. I checked mu account and the amount was still pending, I had had enough of waiting so I cancelled the withdrawal and won €2500. I had to go through the same process and yes I was ignored for days, again I was sick of waiting so I cancelled the withdrawal but ended up winning €4100,i waited a few days to hear from the casino regarding a phone verification never came but I did receive a mail saying that I had broken the terms and conditions of the casino a d all my winnings will be taken back, I checked my account and they had put my deposit of €40 back into my account, I have been disputing this by mail for nearly 2 week now, I asked for the evidence of the irregular play and evidence of my spi s when I broke the terms and conditions, they said they will not supply them. They are part of curacao, casinomir which I have tried to contact, I am absolutely fuming that this company gets away with this.
    Darren Hoole
    Hooly49

  • Tania
    • Replied by
    • Tania
    • at Nov 06, 19, 01:02:36 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi Darren Hoole, 

    We don't have this brand listed on our site, however, we'll try contacting them regarding the issue you are having.

    Keep you posted.

  • Tania
    • Replied by
    • Tania
    • at Nov 08, 19, 03:57:15 AM
    • Serbia Mighty Member 2586
    • last active 2 years ago

    Hi Darren Hoole, 

    Unfortunately, all the emails that we sent have bounced back and we couldn't get in touch with the casino. 

    We'll mark this topic as Closed. 

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