RESOLVED: Hotbet withdrawal pending bot processing

I deposit in the hot.bet casino like 500$ and won 1500$ which i want to withdraw the thing that the withdraw is still pending and when i contact customer service the'ye twisting and jot giving the direct answer like , we dont know , we have no idea why or when will process , and when i ask about time frame estimated time they said that they do know and not able to give information about this , Now how could i get my withdrawal? And did anyone face same problem?and get paid then?

Can someone help me urgently please

I have deposite 500$ in hotbet in multiple deposits , then i won 1500$ and i withdraw them, yet the withdrawa is pending , and i contact customer service they dont give answers , just keep telling that they dont know when will process or when will credit to my account and i got no answer at all from customer service , how can i get my withdrawals from them

Hi Fatma Tulifat,

Welcome to LCB! Sorry to hear about your issue.

Please note that we don't have this brand listed, but we will try to reach out to them.

Please send us your casino username via private message so that we could contact the casino rep and try to assist you further.

Thank you!

Thank you for your reply , I sent u already my user name and some information

Hi Fatma Tulifat,

Thank you for providing more details about your case along with your username. We have contacted the casino and will inform you here as soon as we get a response from them.

Sure , I will be waiting for you 

Update : I just received an email from the hot.bet telling me that withdrawl is processed to my bank account , also status changed to processing in the web site , well keep update you bcz they mention that if they need any information they will get in touch with me

Update : they send me another email today .

I just attached it , they said the payment provider cancelled the payment ? Without telling me any reason 

Did you got an answer from hot bet?

Still no update ?

Hello Fatma Tulifat,

Our complaint managers and casino representatives are currently attending the IGB conference in Amsterdam. 

Thank you for your patience.

I made new withdraw request and they cancelled it again

3 days they cancel again and ask me to change withdraw method bcz bank transfer have technical issue and its still pending , sid they answer the email??

Dear Fatma Tulifat,

We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

I sent u wrong user name , i send the correct one through dm , have you check it ?

Yes, we have sent them your correct username.

Hopefully, we will get some response this time. Keep you posted on this thread.

I hope so its been now 8 days without any payout only a cancellation of payment and the new one is pending for 4 days

Dear Fatma Tulifat,

We still haven't heard from them. We've sent them another reminder and hopefully, we'll hear back from them soon.

Keep you posted on this thread.

They payout yesterday ! 
thank you verymuch dear xoxo

Awesome news, Fatma Tulifat! Glad to hear that! 

You're most welcome. We will now mark this complaint as resolved.