Help!! ((help concerning a bingo site))

Hi guyz n galz!!
I am in need of some advice, concerning a withdrawal request with "Instant bingo" (Parley family). The 2nd of Feb/2016 I requested information on how to make a withdrawal, was givin info & I submitted all documents, they were approved & provided a method in which also was approved and added to my account. And again they now have refused the withdrawal. In the email it did not give any reason but live support said that i needed to make a successful deposit because it had been more then 10 days since the previous deposit and then the support rep added " that I ""Should"" be ok for the withdrawal. "Should" is not straight forward!! But i am
willing to make the deposit if that is what i need for it to go through, but I will not deposit if they
won't say that is exactly what is needed to be done.
So tonight i went back to live help and again asked what exactly i needed to do  to be able to withdraw my winnings and now they say i still had more wagering (but had been told previously that I had met the wagering). They keep giving me the run around and are not straight forward with me.(( & in my book if your not straight forward then there must be something wrong)) So now i am at a stand still with them once again almost a month into my initial request..which i find ridiculous & absurd!! Please anyone have any advice on how i should proceed with this??
Thank you in advance.  <i_love_lcb>
  4Grace 

hi 4Grace please PM me your user name.

cheers
Zuga

Dear Latestcasinobonuses,

Thank you for notifying us and thank you Zuga for providing us with the username of 4Grace with Instant Bingo.

We would like to inform 4Grace that according to our T&Cs Members who have not made a deposit in the last 10 days are not entitled to make a withdrawal request for winnings resulted from Free Bonus money.

We kindly ask 4Grace to make another withdrawal request after she finishes the wagering for a chip that is currently active on her account. A new deposit can be made after that.

“So tonight i went back to live help and again asked what exactly i needed to do to be able to withdraw my winnings and now they say i still had more wagering (but had been told previously that I had met the wagering).”

The wagering requirement in this case refers to a monthly promotion bonus that is currently active on the account. Once the wagering for this specific bonus is complete, 4Grace can submit a new withdrawal request.

Regards,
The Instant Bingo team.

Hi Guyz n Galz!! I'm still in limbo with this situation with  "InstantBingo"(Parley).  Last weekend went back to site deposited & requested a withdrawal, then went to live  help & asked if i did what was needed for a successful withdrawal...well OMG the response i got from the rep was & I quote "You'll be the first to know if you did".(( I was so unimpressed & surprised  by that  unprofessional response i took a screenshot, because i was sure no one would believe me.)) So I decided to wait till tuesday & still had not received any communications from them, so i went back to live help to ask why & ask again if I did everything right for a successful withdrawal well again the rep would not give me a direct answer. 
I find that the costumer service on this site is not up to par(( to be polite)). They follow there T&C's to the "T" but then won't give proper assistance to the client when needed... So disappointing...
  HELP PLEASE!!!!
Can anyone help me with this, please??
I want to know if i did things right and if not what must i do??
It would be so much easier if they just would be straight forward when with live support.  And assist with the situation of the client instead of trying to "force" the client to make another deposit, with there "big" promo's for bonuses.
Hope to hear from you soon, Thank you very much for any assistance & win big(if your playin anywhere).  Hugz. X0  4Grace
 

4Grace I do now for a fact that you must wait a week from the Monday. So if you requested your withdraw on a Friday you would have to wait until the following Monday not the Monday in 3 days from request. they call it a verification period. If you still have your withdraw in the withdraw section than I would contact accounting dept asking why.  If your withdraw is not still pending and the money is gone than you will be paid. a few times I had no clue to what was going on until check was in the mail. Make sure to go and read what documents they need in the rules section cause there always being updated and if you have everything contact accounting cause live help is not much help at all. I still stand by this site , it is my favorite place to play at . Good luck 

shirlsplay gave some good information. I've also alerted the rep to this post.

4Grace please be so kind as to send us the username you hold with our website in an email to bingorep @ instantbingo.ag. Please type the email address without the spaces, as the forum does not allow for it to be posted together.

Regards,
The Instant Bingo team.

I sent you an email with all my info in it because...AGAIN "WITHDRAWAL REFUSED"
It's unreal all the hassle  this  site has been putting me through. So disappointed!!
Grace

Hi Guyz n Galz, me again with the same old same old...
Can you imagine they once again refused my withdrawal request ...Even after me asking everyone i could, and i quote "what must i do for a successful withdrawal?" or "am i missing any thing for my withdrawal to be successful"  funny how they did not mention they wanted " a hand written letter" telling them that i had destroyed the prepaid gift card with the last 4 digits that i used on last deposit...So now i will need to deposit once again because of there incompetence, & not being straight forward I will have surpassed the "10 day last deposit" T&C.  I am so discussed with them...very unprofessional and incompetent on there part...Oh & FYI the "toll free number" they give you to contact them does NOT work.
You must use the direct number and they don't pay that you do!!
Thanks guys for putting up with my moaning...{{wonder if i will ever learn, when it comes to these sites..}}
Have a great day & win big..{{withdraw as fast as u can..lol}}
4Grace 

Dear 4Grace,

We are sorry to hear that you feel that way about our team.

We would like to thank shirlsplay for supporting us and we would also  like to guarantee that we have always honored payouts efficiently and promptly.

Please note that in order to request a payout there are certain documents required in order for us to verify the identity of the Account Holder before expediting deposits and/or withdrawals. These procedures may cause slight delays but are nevertheless part of our terms and conditions.

We apologize for your inconvenience, however it is necessary for all members to submit these documents for verification before requesting a withdrawal. If you have met all of the withdrawal requirements at present, we encourage you to make a new withdrawal request as soon as possible.

Regards,
The Instant Bingo Team.