RESOLVED: Hallmark Casino withdrawl delays

So I have played with Hallmark Casino now for 2.5 years and requested my first withdrawl on April 24th, submitted my documents and withdrawl email on May 2nd indicated my withdrawl request was approved.  I asked for a wire and was told 7-10 days.  On May 7th I got an email asking for my wire info that I had previously sent then again I was asked on May 9th.  Then I was told the 7-10 days would be from May 9th then after waitin another 7-10 days still no wire lol.  As of today they told me that the third party processor completed the wire but they can't give me the Wire Transaction info to trace it until I send them a bank statement of all my credits from May 10-24th to prove I did not receive and then they will give me the wire proof.  However I sent them my statement and of course it will probably be days before they give me the info because they don't have it.  I called my bank 2 times and they have no record of a wire nor a rejected wire had there been a rejection plus they verified the wire info I provided to Hallmark not 1 not twice but 3 times and it's correct.  It's unfortunate that they use these stall tactics and I wish I had researched them before I started depositing so I would have known they are on probation and a history of delays.  I'm going to only play now with casinos who have favorable reviews.  Let's see if they will pay up soon and I'll update this daily until it gets resolved.  

Hello Beth
I hope you are a well, we have already responded to your concerns thru emails back and forth as the money is definitely coming to you with no fees (due a small delay) now dealing with 3rd parties delays can happen and unfortunately this could be one of those cases, lets wait a few more days to make sure it is not rejected as finance told me it did left their account already, anyways we will be on top of this case and please let us know if it hit your bank anytime now if not that I don’t think will be the case we do have other methods to send you money faster and of course we will cover all fees as need it , I apologize for the small delay and will be here for you and anything you need 
have a good night
Leo
Hallmark Banking

Those emails have not been consistent responses.  Not one of those discuss anything you are saying in here references a delay with the third party processor.  In fact I have an email from Albert and an email from Nick that state the Third Party Processor confirmed that the wire to my bank took place and in order for Hallmark Casino to provide me with the proof of such wire, ie. Wire transaction ID i had to prove that it was not completed by sending in my bank statement.   Hellooooo why is the consumer having to prove the wire was not performed when your telling me it was?  You should be able to send me the Wire transaction information if indeed your "Third Pary Processor " completed the wire as communicated to me via email by two people at Hallmark casino.  so, why don't you guys just send me the wire transaction proof if it was truly completed by the "Third party Processor"? as I was told?  or if it truly was not confirmed it was actually done yet, then be honest and don't keep stringing me along and making me jump through hoops to get the wire transaction proof that you guys clearly don't have.  I don't want any other method of payment outside of the Wire I requested and your casino approved.  Your website reflects withdrawls for check/wire is 7-10 business days from approval date, which is false advertising when I get an email stating that Wires are the longest method of payment and are not handled within the 7-10 days as advertised.  Perhaps update your website with factual information so that your transparent with the true facts to the consumers.  

I dont know about this hallmark casino if its a legit one or no!! I have deposited with them multiple time already and the casino keep on sending free chips that i didnt even redeemd my self its just right there available to play, and when you finished the wagerong requirements and cashing out the $100 all of a sudden its just gonna be denied after couple of days waiting for then to respond.

The casino must stop sending some free chips to a random accounts if it cannot be cashout for tge winnings so no one gets disappointed, or was it just a bait so many players will be entertained and have that urge to deposit? I dont tdont think it was right

Hello Beth

I hope you are well, we have send you an email about the wire confirmation as was rejected do mistype on the wire information, I am sorry as per a human error was the cause now we will follow up calling you an emailing you to complete this payout. I apologize for the inconvenience.

Leo

Hallmark BAnking 

 Well Leo, I have no calls or messages from you guys today.  Also, I received an email from NIck giving me now yet another excuse that the wire was done but it was done with a transposed number to my bank account, and you guys caan send me a check or if I want the wire it will yet be another 7-10 days.  What a crock of Bull.  So, I request my wire NO CHECK NO BITCOIN the wire and if you guys truly did it and had "human error" it does not take 7-10 days to do a wire, so do the wire TODAY!  Also I want the proof of the Wire Transaction where a number was transposed because at this point, you guys are Shady Shady Shady! Just so everyone see's here is the latest email I was sent. I did remove my account number for security reasons. 

Hi Beth,

This is Nick with your VIP Team at Hallmark Casino.

I have just been notified that the reason you have not received your wire as of yet, is because they transgressed a number and it now been sent back to them. I am sorry to give you the bad news but what we can do is resend to:

Bank of America 222 Broadway New York, New York 10038 Name on Account: Beth Frazier Account# xxxxxxxx97 Swift Code: BOFAUS3N ABA/Routing#. 026009593.

The thing is that it will take up to 10 Business days. Now what I can do is mail you a check and if we do it now, you can have the Currier by your house no later than Tuesday, most likely Monday. Please let me know which of the options you would like to have?

I look forward to your reply,

Best regards,

Nick.

Toll Free: 888-480-7999
https://www.hallmarkcasino.com/

HI Beth

That is ok we now left a message in your phone machine as proof, you can be calm that you will received your payout unfortunately this time is taking more time than expected as delays can happen. unfortunately Nick is is right and is a human error but with a little bit of more patience the money will get to you in full as we also took care of your fees due the delay.

Leo

Hallmark 

Yes, I got a voice mail, but you guys still have not paid nor having me wait an additional 7-10 business days is again, stall tactic.  so, we shall see if you guys actually get this wire completed on a rush basis and pay as you say.  So far, your establishment is rightfully so on probation.  So, every day, I will update the sights with the status and the latest update until the wire is completed.  So, sooner the better.

That's good that your payment has been resent. Hope everything will be okay as the casino rep said. Now you need to be a little bit more patient. We all know it's frustrating but human errors happen. Please also keep us posted.

Yes let's see what happens, its very frustrating but we will wait and see

Hi Beth Frazier-Peterson,

The casino informed us that your payment has been made and you should have gotten it by now. Could you please confirm? 

Thanks

Yes I have received.  Thank you.  I certainly will not be playing with that casino going forward

Glad you got your money. Thanks for letting us know.