RESOLVED [ungrounded complaint ] Grandparker Casino issue

Hi Casino Players

I have deposited money to grandparker casino and losing this, after then have a received bonus code (was $15), i played with this chips and wagered the bonus requidments. I send all my security details and documents, but the support has not verified my account in 7 days.

Grandparker Casino will not payout to me. I will say you all dont play here.

Sorry i cant good speake english.

That is the last discussion with Abigail on live chat.


General Info
Chat start time Aug 9, 2013 3:09:29 PM EST
Chat end time Aug 9, 2013 3:42:50 PM EST
Duration (actual chatting time) 00:33:21
Operator Abigail

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Abigail'
Abigail: Welcome to Grand Parker Casino, my name is Abigail. May I have your username and how may I help you?
crazycool: hi
crazycool: abigail you sad me support will contact me shortly
crazycool: and i have sad you i didn think so
Abigail: Hi .......
crazycool: you can see yet
crazycool: its 7 days over
crazycool: and my account is not verified
Abigail: I willcontact them about you and they will respond you for sure
crazycool:
crazycool: your casino is scam
crazycool: cant payout
crazycool: i print screen all this and will share on forums
Abigail: No, we are not,I can
Abigail: assure you
crazycool: can you me say why must i wait over 7 days for verify account??
crazycool: your finance support has received all documents
Abigail: They should have reason for that, but unfortunately I do not have accessto this information
crazycool: see
crazycool: your casino will not payout to me
Abigail: It will, believe me
crazycool: you cant me say the problem and i must believe to
crazycool: thats joke
Abigail: I am really sorry for this situation
crazycool: close my account please
Abigail: You winnings will be sent to you, believe me! Why close your account if you receive your winnings soon
Abigail: If I close your account, you will not get them
crazycool: im want the $100 on my account spend for granparker casino
crazycool: your casino hadn money
Abigail: Do not wrry please, it will be sent to you!
crazycool: im write yet to forums this situation
crazycool: no worry
crazycool: i will send you links dont panic
Abigail: Sure, as you wish, I totally understand your frustration!
crazycool: bettingadvice is a big forum
crazycool: casinobonus2.com
crazycool: nodepositneeded
crazycool: latestcasinobonuses
Abigail: Sure, it's your right
crazycool: and on facebook pages
crazycool: your image is zero
crazycool: its not my problem
crazycool: $100 is not a big money
crazycool: but your casino loses members
crazycool: and i think your casino will sell my security details to another casino groups
crazycool: and will take money
crazycool: ill write all this on forums
crazycool: thats is advertising on grandparker casino
crazycool: for only $100
Abigail: Sir, I really apologize for this situation, but we do not share any information about our customers
Abigail: Your documents stay at Grand Parker only
Abigail: Just wait a little bit, a relevant department is checking everything
crazycool: you have received all documents on date 02.08.2013
crazycool: today is 09.08.2013
Abigail: I have already told you everything I know
Abigail: I do not have access to the details
Abigail: I am sorry
crazycool: and you sad me relevant department will contact with me SHORTLY BELIEVE ME
Abigail: This is what I know, I told you.
crazycool: its not my problem sir
crazycool: i will share this on forums
Abigail: I am not "sir"
crazycool: sir or madam
crazycool: i read first time this name
Abigail: I heard you, this is your right, you can do it
crazycool: ok
crazycool: you can close my account
crazycool: i know yor casino didn payout to me
Abigail: It will
crazycool: i have sad you
Abigail: I just contacted a relevant department and they will reply you
crazycool: neteller will close all transactions to turkey on 15.08.2013
crazycool: your casino will wait to date
crazycool: for not paying me
Abigail: If I close your account, you will not get your winning, do you understand that there is no sense in closing it?
crazycool: its a joke casino
crazycool: if you not closing my account i didn receive my money
crazycool: i waited 7-10 days
crazycool: that is not normal?
crazycool: i have never waited so long in another casinos
Abigail: Actually no, because you can wait till your documents are approved instead of closing your account. In first case you will definitely receive your money, in the second case you will not, of curse, as your account will be closed
crazycool: you can close and give the $100 on my account to boss on grandparker casino
Abigail: Are you sure you want me to close it?
crazycool: yes
Abigail: Okay
crazycool: go hole grandarker
crazycool: grandparker
Abigail: Thank you for playing at Grand Parker, if you need any further assistance please do not hesitate to contact us. We will be happy to help you anytime!
crazycool: help any time???
crazycool: hahahahaa
crazycool: your a joke asistant
Abigail: I assisted you regarding everything you asked me and I discribed you the whole situation about your account
Abigail: The problem is that you do not want to listen to me
crazycool: you cant help me
Abigail: If you say so
crazycool: i have writed with you before 3 days
crazycool: you write all words same today
crazycool: is that helping?
Abigail: I am sorry, but this conversation has no sense, as I've told you everything I know regarding your account
crazycool: have you cloed my account can i go?
Abigail: You can go anytime you want actually
Abigail: And yes, I closed your account
crazycool: ok thank you
crazycool: give the money to boss
crazycool: he hadn money
Abigail: No problem
Abigail: Thank you
crazycool: good bye
Abigail: Bye bye
Abigail:

I have no idea what you're on about really, except for making the CSR's job harder and shooting yourself in the foot.

Customer service is just the front line. They aren't privy to every decision the casino's other departments make.
You're better off to send an email to support, asking it be forwarded to finance and/or a manager asking what if any problems there are with your account.

I'm not saying Grand Parker is legit or not - just that your chat session did nothing to help matters

Why would you post the chat transcript?  All it shows is you giving the rep a hard time.  You did nothing to actually try to resolve the issue.  All its doing is making you look bad rather than the casino.  Your conversation makes no sense your saying you want money, but then you tell her to close the account. 

I agree with Dio and BMW, u are giving Abagail a hard time doing her job.
U said, that she did not listen to you but I think u are the one that did not listen.
She mention a few times that she didnt have access to the info you needed.
Be mad at the manager, not her cuz it's totaly not her fault.

next time if you occur the same problem, stay calm, breath in and breath out...or eat a red pepper! you will instantly forgot u are mad.

I agree with everyone else here . You should contact them again and offer an apology for your behaviour and ask if there is any other documents they need from you .

That's correct, just have patience cuz you got nothing to lose. Close it, lose it.
Angry at them wont help you and they wont give you the money just because they gonna lose you as a customer.

Unfortunately for new online gamblers, and particularly for those that don't speak English well, they learn this rude behavoir at several other online forums.

I don't go to those forums for a reason, but a decade ago, I was a HUGE crusader, trying to get people to act properly, with courtesy & respect, in order to get conflicts resolved.  But certain egotistical portal owners built their businesses fanning the flames of rudeness in order to whip up loyalty to themselves.  It causes lots of problems where there shouldn't be problems at all.

maybe a lesson  learned -hard yes but  some of us have been there GL

So many problems are created because of the lack of communication. Whether its player who gotten impatient or bashing at CS or because of lack of training on the CS end .

Its suffice to say that in this case OP shot themselves in the foot.