RESOLVED - Grande Vegas Casino Unfair Bank wire return

2,122
views
5
replies
Last post made 8 years ago by buggars
buggars
  • Started by
  • buggars
  • United States Full Member 187
  • last active 17 hours ago

Top bonuses

Readers of this topic also read:

  • I deposited I was sent a bounus played through balance was knocked down to 50. I verified my account got a email saying I can now withdraw. Tried to withdraw now it brings a message saying wrong info...

    Read
  • In the past week twice now I've been told my account doesn't qualify for advertised offers. Cryptoleo I made 3 clean deposits, lost all my funds and realized I wasn't earning the loyalty rewards for...

    Read
  • Plan Games Casino Review Sign Up Bonus:100% up to €300 + 200 Spins 2nd Deposit Bonus: 80% up to €400 + 200 Spins 3rd Deposit Bonus:60% up to €500 + 200 Spins 4th Deposit Bonus:40% up to €800...

    Read

Top bonuses

Please or register to post or comment.

  • I won on a free bonus$175, they say I gave them wrong info and the wire was returned. They charged me $150 of the $175 and credited $25 back to my account. I've been with this casino for years and am a VIP. Something is no right here, I've never been charged for a return of a direct deposit before. Usually it just comes back for whatever reason. this is the email I got from them.

    Date: Tue, 26 Jan 2016 09:47:08 +0200
    From: [email protected]
    To: <member email removed>
    Subject: Returned wire

    Dear Christine,

    Thank you for your patience regarding your wire transfer of $175.r

    Regrettably your wire was returned due to incorrect account information.

    The returned amount is $25.07 as there has been a fee from the service provider.

    We have placed the funds back on to your casino account.

    Should you require any further information or assistance, please feel free to contact us.

    Enjoy playing in the casino!

    Yours Sincerely,

    Kayla
    Casino Payments
    What service provider would charge such an enormous amount to return a payment because of wrong account info. I can understand if they ask me to re-submit the correct info, but not take my winnings because of it?

  • NOT ON YOUR LIFE WOULD IT COST THAT MUCH!!!!!!!!!! IDC if you did give them wrong info, here in the USA there is a return svc charge of most 30.00, I have heard some of being only 15.00.  I also deposit alot with them and now makes me have a sour taste in my mouth, So sry this happened to you and maybe BLUE can help you out in this matter and talk with a rep. Alway cross your T's and dot your I's!

  • Yes I feel you that, it's crazy!! I've never had a problem with them and always got paid and been treated fairly. Go figure
    buggars

  • Hi buggars,

    We notified a casino representative.

    Thank you for your patience.

  • Thank you so much. I got a really quick response.
    Dear Christine,

    Thank you for contacting us.

    After thoroughly looking at you case and since you are valid customer we are willing to make an exception and credit  back the full amount you requested via bank wire. Please note however that since we process international wires it is expected that intermediary charges occur. The wire went to your bank and then returned back therefore the charges were so high.

    Kindly re-submit your withdrawal and we will make sure to process your pay out as soon as possible. We can recommend you as an alternative pay out method -Western Union.

    Should you require any further information or assistance, please feel free to contact us.

    Yours Sincerely,

    Emma
    Casino Payments

    your help is so appreciated, can't thank you enough Emma. This time I will do WU.
    thumbs_up thumbs_up thumbs_up thumbs_up

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Anchi
Anchi Serbia 1 month ago
214

See all casino bonuses available for your country on our Halloweenbonus themed page. We will also post updates in this thread for your convenience. If you find any Halloween themed offers feel free...
Best Halloween Casino Bonuses For 2024

Anchi
Anchi Serbia 2 months ago
13

RitzSlots Casino No Deposit Bonus New Players Only! Amount: $100 Bonus Code: WELCHIP100 Sign Up HERE! WR: 30xBonus Allowed games: Slots Max cash out: $100 Restricted countries for the bonus: Belarus,...
Ritz Slots Casino No Deposit

tough_nut
tough_nut 2 months ago
3

Grande Vegas - Exclusive Free Spins New players only - USA OK! 100 Free Spins on ' Mega Monster ' How to claim the bonus: New players need to sign up from our LINK and use the bonus code upon...
Grande Vegas Exclusive No Deposit Bonus