Almost 2 month ago i won 100 euro whit a free chip, and after meet the bonus requirement, i deposited 20 euro and request my cashout..
After send various documents to confirm my personal information, my address ecc ecc( i send many documents), they closed my account whit the ridiculous justification of fraudulent documents
Never seen a similar situation...
I send the same documents that i used in all casino, to cashout my wins...
Two Minutes ago i read a similar situation of a LCB user....then i decide to write, even if has passed two months..
many thanks
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- Started by
- ready82
- at Jun 23, 14, 08:10:10 AM
- Full Member 106
- last active 1 month ago
-
- Replied by
- Emma.lcb
- at Jun 26, 14, 02:57:43 AM
- Hero Member 950
- last active 5 years ago
I'm sorry to hear that, but Grand Macao has a warning sign.
Read the following: Same owners as SlotsJungle, Casino Titan, GoldenCherry, Jackpot Grand. Please exercise caution when playing at this casino. Reports from members include complaints for inexcusable long withdrawal delays and a customer support team that is not resourceful in solving issues. Withdrawal limits are unreasonable with a $500 max limit for most cases even though the terms stipulate “up to $3,000”. These terms are unclear and allow too much leverage to reduce the limits at any time. We advise members to use discretion when considering this casino until further notice.
And this too: Grand Macao Casino has been placed on our warning list due to recent industry events that have occurred. Due to certain acts Top Game have revoked Grand Macao of its gaming license. Therefore new players cannot download the casino and cannot take deposits. We are unaware of if the casino will close but for the moment please choose to play somewhere else until a decision is finalized.
I'm sorryRated:0.5/ 5
0.5/ 5
-
- Replied by
- clara.hans
- at Jun 26, 14, 04:39:18 AM
- Sr. Member 367
- last active 8 years ago
Almost 2 month ago i won 100 euro whit a free chip, and after meet the bonus requirement, i deposited 20 euro and request my cashout..
After send various documents to confirm my personal information, my address ecc ecc( i send many documents), they closed my account whit the ridiculous justification of fraudulent documents
Never seen a similar situation...
I send the same documents that i used in all casino, to cashout my wins...
Two Minutes ago i read a similar situation of a LCB user....then i decide to write, even if has passed two months..
many thanks
Hi,
please let me know your username so I can take a look into this.
Best regards -
- Replied by
- ready82
- at Jun 28, 14, 07:46:47 AM
- Full Member 106
- last active 1 month ago
Thanks to all for informations..
CLARA, i have just sent my user id
i have always cashout whit no problem from othercasinò...same documents send..
But, whit grand macao, after win 100 euro and deposited 20 euro..i have only get , clousure of my account..!!
I did not know that Top game have revoked Grand Macao of its gaming license...but it is an action needed, to protect customers...
I Hope to get my money...!
Many thanks to everybody!, txs LCB! -
- Replied by
- clara.hans
- at Jun 29, 14, 04:09:07 AM
- Sr. Member 367
- last active 8 years ago
Thanks to all for informations..
CLARA, i have just sent my user id
i have always cashout whit no problem from othercasinò...same documents send..
But, whit grand macao, after win 100 euro and deposited 20 euro..i have only get , clousure of my account..!!
I did not know that Top game have revoked Grand Macao of its gaming license...but it is an action needed, to protect customers...
I Hope to get my money...!
Many thanks to everybody!, txs LCB!
Hi ready82,
Ill get in touch with the brand managers and let you know.
Best regards, -
- Replied by
- clara.hans
- at Jun 29, 14, 04:50:58 AM
- Sr. Member 367
- last active 8 years ago
-
- Replied by
- clara.hans
- at Jun 30, 14, 05:13:23 AM
- Sr. Member 367
- last active 8 years ago
-
- Replied by
- ready82
- at Jul 01, 14, 09:17:08 AM
- Full Member 106
- last active 1 month ago
I sent mail to financial department
this is theirs response
Dear xxxxx
"Thank you for your email.
Please note that the relevant department closed your account permanently due to security reasons and violation of our Terms and Conditions.
I regret to inform you that we cannot reopen your account. "
I expected a similar response
1) i have not violated any terms and condition ( i send my personal document, as i made in other casinò=
2) They kept my 20 euro deposited ...This is stealing!!!
Unfair casinò...
DO NOT PLAY HERE!!
I hope they fail -
- Replied by
- Magic Flowers
- at Jul 01, 14, 11:09:03 PM
- Sr. Member 305
- last active 4 years ago
-
- Replied by
- ready82
- at Jul 04, 14, 05:34:54 AM
- Full Member 106
- last active 1 month ago
i already asked information, about this solution....(in my last mail), but i have not received response...
!!!
I forgot to explain that, after meet the bonus requirement i deposited whit Moneybooker, but, this evil casinò doesn't accept cashout whit moneybookers....
then, operator, told me to depositd other 20 euro, whit Neteller.....
So, i opened am account whit Neteller, but fortunately, i dont deposit an additional 20 euro...
Clara has disappeared????? -
- Replied by
- Magic Flowers
- at Jul 05, 14, 05:01:59 AM
- Sr. Member 305
- last active 4 years ago
this evil casinò doesn't accept cashout whit moneybookers....
then, operator, told me to depositd other 20 euro, whit Neteller.....
this is the next level of total fraud.
imagine maybe those people running this casino group are respected in their community for a false image, maybe they have kids to educate or complain in public for similar acts they do.
for me is not surprising. internet porn area cover a quite large part of scat fetish, which is beyond all the limits, not including those which are doing for sexual pleasure(do they even exist?). so if the human being lowered so much its standards for a couple of bucks, is not surprising that some choose to do behind the screen, with aliases. fewer and fewer decide to work, to gain experience, to become a skilled worker and to build a future though.
i wish to members who run this fraud to be scammed the same. i also want to say more about this clara hans but is against the rules. you can predict my thoughts though... -
- Replied by
- zuga
- at Jul 06, 14, 06:48:19 AM
- Admin 8368
- last active 2 days ago
Internet porn, scat? ? man you are losing it... I do not know what is your problem with Clara, but in the light of your previous racist remarks in another topic , and since you got nothing constructive to add, I would strongly advise you to stay away from this conversation.
Back to the subject,
since this is about player not passing the documents approval I don't think much can be done here. However I do expect casino to make the full refund of deposit made back to the player.
Zuga -
- Replied by
- clara.hans
- at Jul 08, 14, 03:09:35 AM
- Sr. Member 367
- last active 8 years ago
-
- Replied by
- clara.hans
- at Jul 13, 14, 04:36:46 AM
- Sr. Member 367
- last active 8 years ago
-
- Replied by
- Magic Flowers
- at Jul 13, 14, 06:45:20 PM
- Sr. Member 305
- last active 4 years ago
i cannot help myself staying away.
this will be the last intervention addressed to clara in a constructive manner:
the user demanded his deposit back on 7 july. on 8 you said you are doing YOUR BEST to get this resolved. today on 14 july you say, "as far i understood", like you speak different language than department in cause. so it took you one fully week just to confirm you finally by 'doing your best', announced the fraud department. my thoughts are that there is no such thing and a handful of 2-3 people operate this group, but is only my opinion. and keep in mind deposits are instant.
here is the constructive advice(which will help her in career) requested by zuga:
next time stop using pigeons with tickets tied to foot but use phone/email when contacting anyone.
believe me, will speed up the process a lot and we will believe you when claiming you are doing your best. -
- Replied by
- Dominic Horsley
- at Jul 16, 14, 09:42:34 AM
- Sr. Member 354
- last active 4 years ago
-
- Replied by
- ready82
- at Jul 18, 14, 04:46:40 AM
- Full Member 106
- last active 1 month ago
-
- Replied by
- ready82
- at Jul 23, 14, 05:56:05 PM
- Full Member 106
- last active 1 month ago
-
- Replied by
- blueday
- at Jul 24, 14, 02:22:00 AM
- Almighty Member 37999
- last active 2 years ago
Hi ready82,
Clara is really busy however I did manage to have a very brief chat with her and I asked her what the position was re the refund of your deposit. She said she has made the request 5 times to the finance/fraud dept and still has not had a positive response. She is giving it another try and will hopefully have a result very soon. -
- Replied by
- clara.hans
- at Jul 24, 14, 09:25:02 AM
- Sr. Member 367
- last active 8 years ago
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