Topic Closed [due to inactivity of submitter] GoldSpins Casino 3500& stolen, White HAT scaming very unfair.

hello

I opened an account a long time ago, i opened account in GBP, because then he opened the account
currency is automatically selected when opening an account, I always do and undo deposits in GBP
currency, many deposits and withdraws money many times, there are always processed, once asked a
chat or you can have an account in GBP, it was ensured that the choice of currency to be a player
and I have currency in GBP, and such currency may be to my account.

a few days ago, I won a large sum of about 3500&, making a deposit of 35&.

today received an e-mail that he could not open an account in GBP, and they withdraw my deposit,
confiscating all winnings, actually found now a provision in the rules, but I'm not sure that he was
when he opened the account, and the most shocking is that the casino allows for many months deposit
/ withdraws the GBP and when a player wins a large sum, closes the account and returns only a
deposit, I had the account dozens of deposits and withdraws in GBP and always they let me play in
this currency .

my account verified long ago, at the beginning, then the casino did not mind that my account is in
GBP.

I know it, that is the provision in the rules, but why the casino allows me to play in GBP until you win a greater sum, I think this has nothing to do with honesty and plain rudeness, if so they should note the account verification or first withdraw.

my user: tyraxx111

with this situation, you can not do anything because the casino will not pay the player, such a withdraw is only a loss for the casino, I just wanted to warn any player that practice unfair applies to the casino, the entire network White Hat is on this issue is not fair, because this point of the Rules of the casino uses only the larger withdrawn.

I understand the point of the Rules do not understand why the casino is not fair allowing me to play in GBP until it wins greater sum when losing was not a problem playing in GBP.

I dont think u really have a case here. It is your responsibility to read T&Cs...

yes it's true, but it was provided in the live chat that I can play with the currency GBP, I opened the account a long time and did a lot of deposit / Withdraw, he made dozens of deposits and withdraws, why the casino was waiting for big win to close the account ?, I did in the past two months several withdraws money into smaller sums that the casino accept.

the rules are clear, however you do raise a good point as to why you were allowed to keep making deposits in GBP. Do you have live chat screenshots or transcripts that can back your claim that they told you can play in GBP?

Hi tyraxx1988,

We've forwarded your username to the casino. Let you know once we hear from them. 

Hi tyraxx1988,

We've finally heard back from the casino. We'll have the answer shortly. Thank you for your patience. 

wish you luck

today received the final answer from GoldSpins.

Dear Mr .............

As per our General Terms and Conditions Clause 6.4: Players must register and play in the currency of their country. If the currency of Your country is not offered, then play must be in EUR. Should players not observe this rule, all winnings derived from the resulting game play will be forfeited.

Your account was unfortunately missed by our Risk team and has total deposits of £2685, with withdrawals of £4902. It is obviously clear that you have been using this to your advantage as well by maximising the bonus offers due to the currency.

We stand by our Terms and Conditions, and in fact we are within our rights to peruse you for the profit gained on this account. If you are unhappy with the outcome you may contact eCOGRA, the internationally accredited player protection and standards organisation, and submit a Dispute Form as per our General Terms and Conditions https://www.goldspins.com/terms.html

Regards

Accounts Department

I'm still not able to understand why I am able to play many months in the GBP currency, I think they should pay me money and then close the account, unfortunately they confiscate me win the money because as recall after two years that I can not play in GBP, a good joke.

tyraxx1988, 

Zuga asks if you have live chat screenshots or transcripts that can back your claim that they told you can play in GBP. We'd appreciate if you could send it to us.