RESOLVED - gibson casino steals your money - fraudulent complaint

just got an email from my bank saying my dispute was denied i deposited 3 times allmost $100 the last one i ask for a bonus . They told me all me accounts are closed do to more than one account  ..that is the first thing i ask before i made any deposit.. so i ask if i would have won i could not have got my money  they said no ...i asked if they can give me a refund since i could not have got anything back ..and they should have closed all my accounts and told me when i ask before my first deposit .. i got back the ruddies mess. i ever got ... than he ended chat .i chat ed again the same you would have thought you was trying to take the persons money on chat ..the ruddiest ... i filed with my bank was denied .... the richer get richer poorer get pour er if toke that much money from somebody ill go to jail cut company's can

just got off chat this is what is said thay told me before i made a deposit .. im gess im just that stupped ..NOT      WOULD LIKE PEOPLE TO TELL ME IF IM RIGHT OR WONG BEFORE I GO THROUGH WITH THIS AND LET EVERY ONE KNOW                                                                                  Live Chat

20 : 06 : 07 (system): Agent Tyrone has joined the chat.
20 : 06 : 15 (Tyrone): Welcome to live chat. How can I assist you?
20 : 06 : 55 (Me): im jamie ladner user name is jladner ok i tried to talk to yall got the rudeist mess. back..talk to my bank thay dident get my money from yall.. so im going to post the truth on what happened at every casino web site i find every two weeks as long as yall are running you take from me ill take from you eye for eye i loss 70$ you 10000$ or more and the truth is this [just got an email from my bank saying my dispute was denied i deposited 3 times allmost $100 the last one i ask for a bonus . They told me all me accounts are closed do to more than one account ..that is the first thing i ask before i made any deposit.. so i ask if i would have won i could not have got my money they said no ...i asked if they can give me a refund since i could not have got anything back ..and they should have closed all my accounts and told me when i ask before my first deposit .. i got back the ruddies mess. i ever got ... than he ended chat .i chat ed again the same you would have thought you was trying to take the persons money on chat ..the ruddiest ... i filed with my bank was denied .... the richer get richer poorer get pour er if toke that much money from somebody ill go to jail cut company's can]]]
20 : 07 : 46 (Tyrone): One moment please while I read all this text.
20 : 08 : 33 (Me): this is not to you if you not rude
20 : 09 : 40 (Tyrone): I'm sorry but I am not sure what exactly it is that you are contacting us for right now.
20 : 10 : 23 (Me): well thanks for not being rude
20 : 11 : 49 (Me): can you show your boss i just want what is right
20 : 12 : 12 (Me): gibson to refund my money
20 : 13 : 11 (Tyrone): Which money are you referring to? There are no deposits made on the account jladner
20 : 14 : 14 (Me): im not no fraud i dont still and i did not know about mor than one acount
20 : 15 : 11 (Me): i made 3 deposits and yall said my accounts are closed
20 : 16 : 02 (Me): i could not play or open any acount there
20 : 16 : 18 (Tyrone): There are no deposits on the account jladner. Actually the last time you logged in to the account was on October 7th 2010.
20 : 17 : 21 (Me): maybe i got the wong casino
20 : 17 : 48 (Me): because your not being rude
20 : 18 : 04 (Me): why is my account lock
20 : 19 : 13 (Tyrone): As I can see, the account is locked because you are linked to a total of 9 other accounts within this casino alone. In addtion to these accounts, you are also linked to multiple accounts within several of our sister casinos.
20 : 20 : 44 (Me): yes i think a girl i had staying here i made leave did she did a nother casin o that to
20 : 21 : 48 (Tyrone): I'm sorry but due to the amount of accounts, you will not be able to play with us.
20 : 21 : 52 (Me): she lived with me a long time
20 : 22 : 46 (Me): i do understand i dont blame yall for that i would do the same
20 : 22 : 56 (Me): but
20 : 23 : 36 (Me): i deposit 3 times one on dec. 8
20 : 23 : 52 (Me): 3 on dec 8
20 : 24 : 04 (Tyrone): Not with the account jladner
20 : 24 : 11 (Tyrone): There are no deposits registered for that account.
20 : 24 : 18 (Tyrone): And the last time you signed in to it was in 2010.
20 : 24 : 35 (Me): ond i ask if my account was good before i made a deposit yall said yes
20 : 27 : 03 (Tyrone): I found the account on which you have deposited.
20 : 27 : 06 (Tyrone): The login name is: jdladner
20 : 27 : 35 (Me): yes i gess i got my user name outof an email
20 : 27 : 55 (Tyrone): And I actually see that you were told that you were not eligible for promotions 1 day before you deposited. Your deposits were all made on December 6th.
20 : 28 : 06 (Me): sence all this happend i found 4
20 : 28 : 17 (Tyrone): However on December 5th, you contacted us through live chat and had the following conversation with my colleague:
20 : 28 : 29 (Me): accounts
20 : 28 : 34 (Tyrone): [06:27:58] jdladner User Requested Support [06:27:58] jdladner : seeing if i could get a chip to try this casino [06:28:03] Johnny [06:29:33] Johnny : Hello, please note, your account has been bonus denied as our system has detected that you have other accounts on Gibson. [06:29:38] Johnny : you will need to deposit before receiving any bonuses in the future [06:30:23] jdladner : i got 2 accounts [06:32:58] jdladner : thanks for telling me i was thinking about depositting [06:33:18] Johnny : My pleasure, have a nice day! [06:33:21] Johnny
20 : 30 : 51 (Tyrone): The deposits will not be refunded as they were played and lost. In the case that you would have won and cashed out, the withdrawal would have been denied, the winnings removed and the deposit you made the winnings with, would have been returned.
20 : 32 : 02 (Me): that is right if i won i got my money back
20 : 32 : 41 (Me): t did not deposit to try to win my money
20 : 34 : 03 (Me): i made the deposit to win yalls money
20 : 35 : 21 (Me): that what you purchase at casinos a chance tou win casinos $
20 : 36 : 27 (Me): i did not get what i payed for a chance to win gibsons $
20 : 36 : 53 (Me): i payed for a chance to loss my $
20 : 37 : 16 (Me): that is the oposite
20 : 38 : 07 (Me): i understand every thing else but not this
20 : 38 : 43 (Tyrone): Allow me to put it different. If your account would have been in good standing, the deposits still would have been lost
20 : 39 : 05 (Tyrone): The fact that your account is flagged from bonuses does not influence rather you do or do not win with a deposit.
20 : 39 : 14 (Me): you right
20 : 39 : 41 (Me): but i had a chance to win
20 : 39 : 54 (Me): ond loss '
20 : 40 : 22 (Me): all i got was a chance to loss
20 : 41 : 03 (Me): tell me the truth wauld you want your money back
20 : 41 : 42 (Me): if you payed for luck and gat bad luck
20 : 42 : 56 (Tyrone): If I got bad luck than that is what I got... Bad luck
20 : 43 : 05 (Tyrone): Luck isn't something you pay for
20 : 43 : 09 (Tyrone): It's something you do or do not have.
20 : 44 : 41 (Tyrone): I understand if you won and all money was taken, including the 'winning' deposit, that you would want it back. But you lost the deposit.
20 : 44 : 47 (Tyrone): You played it and lost it.
20 : 45 : 52 (Me): ok thanks for chating you told my the the answer just not in words
20 : 46 : 20 (Me): you work there i understand
20 : 46 : 40 (Tyrone): What answer did I tell you?
20 : 46 : 56 (Me): but thank for agreing
20 : 47 : 18 (Tyrone): Is there anything else I can help you with?
20 : 47 : 37 (Me): i tried and that all
20 : 47 : 55 (Me): you said yes\
   

Hi jamiedaryl,

There is a rep on the forum for this casino.  The direct casino support thread is HERE or you can contact the rep direct HERE.

that chat was from them one of trere rep

Anchi suggest you to contact their Rep here on LCB forum, so they can assist you with your complaint.

It is a different rep than that chat support agent you talked to.

Seems here that weather by accident or not, there were multiple accounts you had.

Most Casino's do have a term that state multiple accounts = breach of t and c. Sometimes there are negotiations that casinos are open to such as if the person already had an account at the casino's sister site and didn't realise the casino was part of the same group, the casino recently changed name and the player didn't realise so opened another account thinking they are a new casino or it could be genuine customer mistake for signing up again.

However, casino's will often stick to their guns if they know that the situation could be more than the above and they would also consider that if the player went public with the result, would it tarnish the reputation of the casino?

In this situation, if what the support staff said (you have 9 accounts) is true then IMO there is very little you can do. They know it could be beyond human mistake as well as going public wouldn't lose them custom (A player didn't have his money back because he had 9 accounts? That wont put anyone off playing there).

Basically your situation is that you held 9 or however many accounts. You deposited. Lost that money. You asked if you could be granted with a bonus for your losses... That is when they checked your account details and saw you had multiple accounts.

All they seem to of said to you was that had you won and cashed out, when they went to process the winnings and did their relevant checks, they would have seen you had 9 accounts, saw that as a massive breach of the t and c's and thus as per their terms, winnings would be void and deposits refunded.

As a result though, you lost that money, and had already breached the multiple accounts term.

Do I think it's fair? No, of course not. Perhaps you genuinely didn't know you had made that many accounts? If that was the case, then you were in a lose/lose situation.

Yet things like this have happened to us all and 1 golden rule is to ALWAYS check every little detail in the casino's terms and conditions and make sure you only have 1 account (even if it means asking support before joining or depositing).

I had a similar thing years ago where I fancied a gambling break, self excluded at 1 casino. I didn't realise this casino had sister casinos and years later I made an account at another casino... I won but had winnings void and deposits refunded because I had self excluded at their sister casino.

I think the issue is he's upset because he's not getting his deposits back. Because of the multiple accounts, they wouldn't have paid him, so he's upset that because that was the case, they allowed him to deposit even though he had multiple accounts, he wouldn't have been able to withdrawal. Once he asked for a bonus (free chip I guess) they noticed and closed the accounts.

While I can understand to a degree, I think that if you as a person try to circumvent the bonuses to your advantage (by opening 9 accounts), they have the right to do the same, in keeping your deposits. Neither was right. Id be upset too,... But then again, you cheat them, you can't be mad if they "cheat" you. My personal opinion of course

YOU WOULD BE RIGHT IN NORMALLY BUT THOSE OTHER ACCOUNT WAS MADE 3 4 YEARS  AGO.. AND I DID ASK IF THE ACCOUNTS RECEIVED BONUSES  THERE WAS 2 MINE AND A GIRL I KNOW THE OTHERS DID NOT ... SO SAY I DID GET 2  10 BONUSES THAT GIVES THEM THE RIGHT TO TAKE  YOUR MONEY...  OK TAKE BACK THE $ 20 GIVE ME THE REST OF MY MONEY AND THE MONEY THAT OWED BACK HAS A 200 TIMES PAYTHROUGH EACH WEEK THAY LATE... LIKE THERE BONUS

IF I WAS WRONG I WILL SAY IM WRONG BUT WHEN IM RIGHT ILL FIGHT TILL THE END IM THAT IS WHY I AM WRITING BACK TO KEEP THIS CASINO IN PEOPLES MIND BAD CASINO

SO EACH MONTH I AM WRITING IN ALL THE POST I GOT ON THEM.. THAY TAKE MY LITTLE BIT OF MONEY.. A LOT TO ME ..I REMIND PEOPLE NO TO DEPOSIT.. SO I TAKE A LOT OF THEIRS

Hi jamiedaryl,

Did you even contacted our casino rep?Maybe he can assist you.

Hi  jamiedaryl

please do not use CAPs

thank you

ok sorry

and no i did not i am today i wanted to cool down for a bit and try to look into it some more

Did you contact their Representative here on LCB?

ok now made 3 deposits found out there was more accounts would not refund my money all back to back deposits ..i am a fare man and all other accounts that was made was not by me. i started playing  casinos after friends was and signing me up to i have done chatted with a lot of casinos these past weeks and found out a lot more info ..your casino is not the only one i have more than 1 account at... and the others i have made deposits here and there ...and one made a deposit two days before i chatted and learned my account was no good ....now here is the good part that i hate ..cause i can not have an account  with ...after i spent the money and got a bonus . ask if i can have my last deposit refund sence  my account was no good and was closed ...thinking here we go agian. waited 2 days for security to email back ... really just was even going to worry about it ...thought not a chance all this brand casinos is the same ..and look in my email few days latter and a letter saying this[[ Dear Jamie,


We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile and refund your initial purchase.

Bear in mind that it may take up to 12 business days for the funds to be returned to your bank account due to the financial institutions involved in the process.

Furthermore, we would like to point out due to the conflict between your account and our house-rules.

We hope you will come to understand our decision in this matter and we wish you best of luck in your future endeavors.] i was blown away ..and mad not at them .at the reason i could not play there ... same exact reason and circumstances as Gibson casino and they did not have really  bad attitudes like Gibson reps i talked to ... and my money is in my account i have the emails chats and bank docs to prove it .. now i am only trying to get what i think i deserve ...people here are saying you not like that your good .. so this is my last try to get my refund ..sorry if there is any thing in this letter that defends you ..not my attentions ...thanks for your time user name jamiedaryl

Hi jamiedaryl,

I represent Gibson Casino. I'm not sure what the problem is here? You made 3 deposits, then when you did not win anything, you tried to charge back? And when you could not get that right, you decide to visit this forum to slander the casino? You have 8 more linked accounts as well.

I'd like to know, on what basis should you get your money back? The fact that you lost?

Unfortunately, we unable to accommodate your request as we would then have to refund every player that has lost and also pay every player that wins. Doesn't make any sense.

For the other posters here, the problem is not only the linked accounts, the problem is that this player wanted his deposits back after he lost. Then he tried to make a charge back.

Kind regards,
Duwayne

Wow some story, I think that since you had account years ago that make very difficult to withdraw any winning, It's always difficult to memorize all the account we got, What I do personally is to never delete any email from casino so it's easy to check if I do got a account on this casino and then avoid any trouble if I ever want to withdraw.

I wish you the best on this matter

Hi VaRiXD,

Just to clear things up, this is not a withdrawal issue. The player never had funds to withdraw. He made 3 deposits to the total of $75. When he lost it, he wanted to charge back. Which make this a potential fraud issue.

A casino can not survive by refunding players when they lose and then still pay players when they win.

This player has no claim here. The deposits will not be refunded in this case.

Kind regards,
Duwayne

right i did not have funds to withdraw i made i deposited 75 $ and before i made a another  deposit i ask for a bonus and said my account was no good and was being closed so i was asking for my money back for the deposited that same day that i never should have never been able to deposit ... should have been closed .. if my account was no good i should have got my money back.. but this proves ... not saying i am ..but say i was a scam there system wont let you get more then one bonus  so i would not be the only sccam they are to ...glad to clear that up

sense this happened i chatted with all casinos i always play at there was that one i had other accounts and when the accounts was made i was not playing did not even know there was casinos online that is how i figured out who opened the accounts .. and the other accounts  has got to be 2 to 3 years old so i did not know .and i do know you can not have more than 2 accounts.so genus im not stupid ..and i deposited at that other casino way more than 75$  all i ask for and got back was the deposit i made right before it was closed.. mad about losing 75$ its just 75$ mad about paying for a chance to win a chance to cash out a chance to hit it big.. instead i got a chance  no i am sorry a 100% lose your money ..but i guess you can be right maybe i am that stupid. not alone though cause all the people i told agree with me .ill make sure i will send you an email if i ever open a casino 
. 

tried to charge back after  not winning rep don't lie... i have all the chats still saved and now sense you did i don't want my money back now ... i  would have to go to all the web sites and change a lot of things i said now i would rather load all the chats with yall  and what happened.. not your version the true one ...after 75$ i deposited and lost i asked for a bonus before i made a another  deposit and yall closed my account.. 75$ for yall is pocket change why should you steal lie for somebody s else to make money .. i wouldn't even do that  for myself  you could not give 500$ back now .. i am going to let every one i can know the truth... PS not sorry if i  pee peed on any body's foot ... 

You can't have multiple accounts at casino and sure by doing chargebacks you are committing fraud.

Since you lost money you can't expect they would refund you, so threatening to charge back is not cool.

For these reasons I am closing this complaint and upgrading it to resolved.