RESOLVED: Freezing your gaming account and delaying payments from SlotV Casino

Play this casino for a long time , put in the conclusion ,froze the account and do not proceed with 11.02.2021,did the test without deadlines ,documents are not requested, the contact does not go, the conclusion is 35000рублей,help to resolve this issue, waiting for 5 days ,specific time is not given   I went to check my account was blocked

Hello Юрий К.,

Could you please private message me your casino username and we're going to notify the Casino Representative.

Now I called them on the phone and they told me that the account was permanently blocked due to duplicate accounts, they refuse to return the deposit, they refuse to provide information about the multi-account data, before that in December I withdrew about 100,000 rubles and passed verification,I have no need to create additional accounts

Hello Юрий К.,

Thank you for providing us with your account details. We've sent an email to the Casino Representative and asked them to look into this. We'll keep you updated.

Hello Юрий К.,

Your account was closed and funds were written off due to breach of our T&C, such as 5.5.: " You may open only one account on the Website". We have notified you about the reasons via email prior to the time of complaint.

Security check is a standard procedure for all players due to our responsibility to provide a safe playing environment for the players. You have broken the same rule before, but we have met you halfway. Although, we cannot tolerate reoccurring violation.

Best Regards,

Victor

from SlotV

in 2020, we talked and all the issues were settled,you drove me more than 100,000 rubles and there were no problems ,now you just decided to refuse and came up with a reason,I have no point in creating additional accounts ,you even wrote off the deposit and considered it right

although you should have returned the deposit, but you are silent about it

Hello Юрий К.,

Please note that creating multiple accounts at any casino is strictly forbidden. 

However, we've sent an email to the casino and asked them if your deposit will be refunded. 

вопросы с несколькими аккаунтами были решены осенью 2020 года,после этого были депозиты и выводы больших денег,а сейчас они придумали причину для блокировки аккаунта,потомучто игра пошла в плюсовой счет

Hello Юрий К.,

Could you please use English language since that's the official language of this forum.

We have requested additional evidence from the casino regarding the multiple accounts. We'll keep you updated.

issues with multiple accounts were resolved in the fall of 2020,after that there were deposits and withdrawals of a lot of money,and now they have come up with a reason to block the account, because the game went to a plus account

additionally you can view the chat history which shows that the issue with repeated accounts was resolved earlier

Hello Юрий К.,

We have requested additional evidence from the casino regarding this issue. We'll keep you updated.

Hello Юрий К.,

We have received the following reply from the Casino Representative:

"Our Security team has found two accounts through anti-fraud tools. Also the player has confirmed that he has created multiple accounts before, after that we have warned the player that reoccurring violation will lead to closing of the account without an opportunity to withdraw. For these reasons refund cannot be issued.

We are unable to disclose personal information of the player due to GDPR regulations, unfortunately, due to that we cannot provide you screenshots of two accounts that player has."