RESOLVED - Fed up with Jackpot Grand !

here i am writing another complaint from the same casino group, which is Jackpot Grand. Well I thought they are going to change into better casino group but I guess it is just a dream.

I claimed bonus code at Jackpot Grand and completed the wagering requirement.
I wasnt sure that I wanted to make a deposit in order to withdraw my winning cos I have pending withdrawal at Win palace, after I got my winning from Win palace i deposited 25 to withdraw 100.

I asked live chat that my faxback form and other stuffs are okay. No problem with my withdrawal AT ALL and i would get my money in their withdrawal time frame 5-10 biz days.

I also asked the rep for the casino group clara.hans and I got this reply: (5th Aug 2014)
==================
Hi,


quick reply!

I've been informed that your Faxback was approved and you should receive the payment within this week.

Best regards,
===============

today (8 Aug 2014) i received an email :

=================
Dear Anfransen,

I am writing to inform you that there was an issue with the recent withdrawal request you have made.

According to our Terms and Conditions one no deposit bonus can be used by our players. As you have redeemed more than one no deposit bonus your account balance has returned to zero and your initial deposit of $25 has been reimbursed into your player account.


We are sorry for any inconvenience. If you have any further questions or concerns please do not hesitate to contact us.

Kind regards,

Eli Richards
Finance Department

=================================

I also received a weird email  (6 Aug 2014):

========================
Hi anfransen,

How are you?

I have amazing offer for you to speed up WD reqeust I have, please get back to me and I will explain you the possible ways to do it J J

If you have any question or need assistance, feel free to contact me at anytime!

Happy Gaming
Tomas Olcott

VIP Manager
Jackpot Grand Casino

=======================

And another email:

======================
Anfransen,

I can make it approved in 48 hours if you deposit $60 on top of it.

It means you deposit $150 on top of pending withdrawal and the money will be sent in 48 hours to you!


But if you are interested to play with us I can double up of your withdrawal if you cancel it, or even more – make it $400 to play with(no max cash out, x40 playthough)

Looking forward your reply.

Happy Gaming
Tomas Olcott

VIP Manager
Jackpot Grand Casino

===========================


NOW the problem is that having my winning from the free chip deducted. I have only my deposit, which is only 25USD and their min withdrawal is 100, which means that I wont be able to withdraw my deposit.
Clara.Hans, if you are reading this please reply to this thread and DO SOMETHING!! >:(

I've sent the link to this thread to Clara.

blue

As the ole saying goes, "There's a ...... born every minute."

I think Clara is gone

Hi anfransen,


I think I helped you several times when you requested help. I didn't go anywhere, I just want to rest like any other human being.

As mentioned by the support representative, you violated the terms and conditions redeeming more than 1 NDB per account.

Let me know if you want to get your deposit reimbursed, in that case Ill check with our finance department.

Best regards,

Dear Clara,

yes please, please just return my deposit to the neteller which i used to deposit.
thank you,.

Hi anfransen,


Ill check with finance to see what I can do. Please note that I cant grant any result, since you voided your earnings by violating the terms and conditions.

Please send me your username by PM so I can proceed.

Best regards,

He's entitled to his deposit back. You have forfeited his winnings. Now return his deposit. 

Even reps do have to rest. I hope you had a nice vacation  . Anfransen good luck getting your deposit back. No matter where you play terms are terms and if you break them at any casino they can keep the deposit . Let's just hope you get yours back .

Well, luckily I have screenshot as proof that my withdrawal shouldn't be a problem.
Here goes the screenshot:



moreover I also got a PM from the rep herself, clara.hans saying that my withdrawal should be okay.

I guess everyone would do the same if the casino rep and live chat said the same?

Anfransen,

the casino representatives don't have all your information at first sight. If the casino erased your earnings means you used the bonus in an improper way, against the terms and conditions. This is a fact and is not under discussion.

I didn't say you shouldn't have any problem getting your money on this case. Please don't distort the information.

In any case, I helped you several times before and Ill try to do it again, but please keep the facts straight.

Thanks.

update 20 Aug : my account cannot login anymore.

Well anfransen can't say some of us didn't try and warn you. Sometimes we have to go through things in order for us to see for ourselves.

My problem is not even solved and my deposited money is not returned.

Hi anfransen,


please send me by PM your username again and Ill check into this.

Best regards

I hope you learned a lesson here and receive your deposits back.

For Clara: But I do not understand all these problems ! When Anfransen paid, it took 3 seconds to take his money, why now the fairies wait all this time And why not educate your representatives to respond well to questions ?? Those 25 € are not your You do not find other excuses ! Clara, you know well his username, stop finding excuses and give back money that are not yours !

This is what (Semi)rogue casinos does.

Is this going to be as easy as returning a player's deposit?  I really doubt it!    I will be anxiously waiting to see the outcome of this one.  I truly hope I am wrong about my gut feeling about this deposit being returned.  I have not read of one to date, but I could be wrong!  That is a deposit  that was returned to the player after he/she violated the casino's terms. 

PLEASE, PLEASE, let us know how this turns out Anfransen.  Without your outcome information we LCB'ers can not stay fully aware of these online casinos.  If there are problems with a casino we have to keep each other in the know.

Again, Anfransen I sincerely hope your deposit is returned.  This could be the deciding factor if I make a deposit or not.  Good  Luck !

P.S.
Hey Jackpot Grand, just give this player's deposit back!  Oh and here is an F.Y.I. for you, I am pretty sure bad news of mouth(your casino) spreads quicker than good! 

well.. i dont know for sure. but i have my accounts banned for the following casinos:
- win palace,
- jackpot grand,
- slots jungle,
- grand parker,
- loco panda,
- onbling,
- classy coin,

maybe they are all sister sites.
this happens right after they said i violated their rules.
well it is their representative fault that i violated their rules.
if the rep had told me it is not withdrawable i will just let it void and not violated their bonus rules.

Hi,


anfransen, with your username Ill be able to assist you. Please send it on private message so I can request our finance department information about your refund.

Without this information I wont be able to help.

Best regards,

pm sent check ur mail box pls

OMG  That's the best thing that could ever happen, banned at all those rogue casinos. 

You shouldn't be playing those place anyways.  This will help save money and stress. 

Exactly! I wish others would wake up and see the light.

had no idea before that onbling is part of them. this list is mandatory for all newbies to see what to forever avoid.

The sad thing is. They could have been a great group of casinos earlier on. But they just start doing roguish things. When outfits turns to being rogues you have to avoid them and warn others.

well today i got my 25 back from Jackpot Grand.
well maybe i should say thanks and also good bye to the casinos

Glad you got your deposit back although it's not really the ideal situation.  I've marked the topic as resolved however, I've not put a "thumbs up" for the message icon as I don't think this deserves one of those.

Yes i really think good bye is good. Hope you find a better casino that will treat you well.

Yeah now go deposit those $25 at Slots Nut casino

Yeah!!!  So glad you got your deposit back.    Isn't LCB the very best?    I certainly think so!  WTG!  LCB crew!  Another happy camper or should I say gambler!

My suggestion to you for another casino would be 3Dice.  The very best in everything at this casino!

Congrats on your refund and good luck with the money!

P.S.
WTG!  Jackpot Grand!  you saved losing players by doing the right thing.  Thank-you!

Glad you got your deposit back .... I think it would be really helpful if there was a way to group thes e casinos by who owns them to keep players from playing somewhere that is owned by a group that is considered Rogue or borderline Rogue.  So many new ones pop up and you may think it is a new casino, but in fact it is nothing but a older one that was labeled as Rogue in a new wrapper!  We have to do our due diligence in order to prevent ourselves from being taken advantage of.  Let's all stick together and make them reap what they sow.