RESOLVED: [ETERNAL SLOTS] Help with payment

Good afternoon!
I carried out the procedures requested by the casino, but it is asking me for a photo in front of my house...
I would take it off without a problem even though I think it's absurd, but I'm traveling and I'm only going back to my city next year. I have already sent another proof of residence along with a selfie of me holding the document. the casino continues without the slightest desire to help me. I come to this forum to ask for help with this.

update, now I want filming too, the most bizarre thing I've ever seen a casino asking for.

Hello rosaliamm,

First of all, welcome to LCB.

Please send us your casino username via private message and we will contact the casino rep and inquire about this.

Thank you.

Thank you for the welcome. Login sent to inbox

Thank you, rosaliamm. We've contacted the casino rep and will let you know once we hear back from them.

no response from casino?

Hi rosaliamm,

Please note that due to the weekend, there may be a delay in responses from the casino rep. We've sent them another reminder and will let you know once we hear back from them.

Thank you for your patience.

..........

Hi rosaliamm,

We've contacted the casino rep again regarding your complaint. Please keep an eye on this thread for updates.

Thank you for your patience.

Hello rosaliamm, 

Hope you're well and staying safe. 

Please note that we've contacted the Support Team and were informed about the current set of circumstances. 

Due to cross-check of the documentation you have provided failed in confirming the validity of the same, case has been escalated to our Fraud Team, that requested detailed account verification process in order to successfully complete this procedure. They have indicated which files will be required for the investigation to continue in appropriate time manner. 

- https://eternalslots.com/terms
"(e) Should we establish that you have tried to cheat, or to defraud our software, or that you have shared untrue information about our operations, we may terminate your account. The same applies to cases when a player tries to unfairly exploit the promotion offered by us."

Thank you for your understanding regarding this matter. 


Kind regards,
Mario L. 
Eternal Slots Team

Dear friend, there is no crossed information in my account, and as I told you in support or even here on the forum, I am available to send another proof of residence if it is expensive, the video you are requesting in addition to I can't do it because I'm traveling. The way I see the problem being resolved is that I can authenticate it at a notary's office to demonstrate the veracity of the document to you. 
As mentioned, I am currently in other countries and have no plans to return to Italy now.

Dear rosaliamm,

The casino rep has provided us with proof regarding the invalidity of the documents you submitted. In this case, we cannot proceed further to assist you until you send valid and requested documents to their team to continue the verification process.

Thank you for your understanding.

Since we haven't heard back from the member yet we have a response from the casino rep, we will consider this case RESOLVED.

I have already tried to send 2 proofs that I am available to resolve by having it notarized at a notary's office certifying the veracity of the document. the casino doesn't want to solve it and I'm not going to stress myself out for 100 dollars, this will be a casino that I won't recommend to anyone