RESOLVED: Eternal slots

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Last post made 2 months ago by Miskatlyn
Miskatlyn
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  • Miskatlyn
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  • Hiya. I was denied a $30 withdraw from eternal slots. Stating the reason was in excess of 10 promotions in row. Maybe I'm wrong but I've been under the impression that loyalty rewards or social media rewards didn't count against someone at a casino. Am I wrong on that??? Can someone please help me understand. I have deposited many times with them and never managed a cashout with my deposits. And dont think ive even had a cash out on any of the free spins I've played. Every time ive made a deposit I've made it a few dollars above my deposit but otherwise I've lost my deposit fairly quick. I wasn't sure how many freebie I had played but knew I had made a deposit on Aug 26th. And I have played the daily free spins since and claimed a forum coupon after my deposit. I also played the freebie for new game and thenhad the email for the monthly vip loyalty spins. I lost on all those. After claiming my monthly loyalty and losing I claimed my forever daily free spins and it seemed like no matter what game I played I was winning. Ok cool. About time for me to win. I make my $2000+ play through (I honeslty think it was like 3200) and request the $30 max cash out and get denied. Like wow. I don't get it. Ive never before cashed out and I've deposited several times. Does the VIP monthly loyalty rewards count???? 

    Username mis***

    Thanks for any help in advance!!!

  • Dear Miskatlyn,

    Thank you for providing your casino username. We will now contact the casino rep and inquire further about this matter. Please keep an eye on this thread for updates.

  • Dear Miskatlyn,

    The casino rep has requested that you contact their support as soon as possible about your withdrawal.

    Thank you.

  • Dear Miskatlyn,

    The casino rep informed us that you contacted them and that your withdrawal has been successful. smiley

    We will now mark this complaint as resolved.

  • Yes thank you. 

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