RESOLVED: Eternal Slots

Eternal Slots slowly but surely proven to be just as unethical as any other site.
 

I would like to address several pressing issues regarding my recent experience with your platform. Firstly, the enforcement of player rules appears excessively stringent to the point of being unreasonable. The level of scrutiny and the manner in which rules are applied to players often come across as overly critical and borderline absurd. For instance, the nitpicking over minor infractions and the arbitrary enforcement of rules seem designed to avoid paying legitimate winnings. This also includes suspiciously revisiting wager amounts tied to already completed bonuses, which undermines trust and fairness.

Furthermore, I must comment on the unprofessional behavior of your staff, particularly Luigi, whose consistently poor attitude creates an unwelcoming environment. Such conduct is not only unprofessional but also deters players from engaging with your services. 

Another concern is the unnecessarily complicated process required to close an account. Players are required to go through a pit boss to close their accounts, a step that feels both inconvenient and unnecessary. Despite not having communicated with your team about closing my account, I found my account unexpectedly restricted. 

Additionally, there was a significant issue with a withdrawal I recently attempted. Despite receiving email confirmation that my withdrawal would be processed via Litecoin, there was no subsequent confirmation or receipt of my winnings. This lack of transparency and follow-through is deeply concerning. If you expect players to adhere to your rules and procedures, it is only fair that your employees and system uphold the same standards. Allowing employees to take advantage of players or handle situations improperly while your management remains passive is unacceptable. 

Overall, these issues indicate a need for a review and improvement of your internal policies and customer service standards to ensure fairness, transparency, and professionalism in all interactions.

Hello C3SARIIO,

Is there a specific issue with Eternal Casino that you'd like us to try and help you with? If so, feel free to send me your Eternal Casino username via PM so we can contact the casino representative.

Thank you for providing us with your casino credentials, C3SARIIO.

We will contact the casino rep to inquire further about your case.

Keep you updated on this thread.

Hello C3SARIIO,

Here's the response from the casino rep:

After a thorough cross-check of the player's account, Casino has noticed that the player's first Withdrawal request was declined due to an uncompleted wagering requirement. Funds were reimbursed back, and he has continued playing with the winnings. 

Second Payout request was in fact accepted, but the player has stopped the process by asking for the Re-Deposit action instead of going for a full-time Withdrawal. Re-Deposit was approved by the Management Team, and he has, unfortunately, played out the rest of the balance.  

Hello C3SARIIO,

Since we have a response from the casino representative we will mark this complaint as RESOLVED.

I would be surprised to hear this casino was completely innocent lol. My experience with this casino and its sister sites has been incredibly poor and unprofessional