Drake casino and lies

-- amp;on fb 10 ppl were to get  $25,i was a day late but it showed up in my cashiers,so i went to fb drake casinio page and told them it showed up on my cashier and couldent get it out,they told me i was to late but to call them and they would give me the $25 bonus anyway just to call their number and the support person and they would put it in my account-well i did as told but she said no to late,so i told her to check facebook where i was told i would get the bonus by calling,she treated me like garbage,anyway here is the transcript---top drake supervisor only,not for support!----------------------------------top drake supervisor only,not for support!
---------- Forwarded message ----------
From: george heissner <xxxxxxxxxl.com>
Date: Thu, Jan 14, 2016 at 9:26 PM
Subject: drake casino lied to me on facebook
To: Drakecasino - Support <[email protected]>


i will put the facebook article where i was promised $25 in my account if i were to contact them which i did by phone,a woman answered and said NO1 you will not recieve this money no matter we promised it to you,ive kept several copies of the page in screenshots.ive been playing since 2002 in many casinos and this has never happened ever,ever,before im still in shock.--------------------------
George Heissner I ENTERED IT,IT SAID I GOT IT AND DID NOT ENTER IT INTO MY ACCOUNT,IT SAYS BONUS HAS BEEN ADDED TO MY ACCOUNT-NOT TRUE! ACCOUNT- YOBABOY.    transcript
Like · Reply · January 12 at 2:09pm
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Drake Casino
Drake Casino Hi George, please contact our live support team here and they will quickly get this bonus active for you: http://www.drakecasino.eu/contactus
Casino Support - 24/7 Customer Support by Email, Live Chat or…
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Like · Reply · January 12 at 5:41pm
George Heissner
George Heissner ok,i contacted drake and a lady told me even though we said we will give you the bonus we are not going to.kaplah! thats all! think about this,if they say they are going to give you a bonus and indian give take back will they pay you if you win? i highly am getting the feeling the answer is no. sorry drake but that is going over the line.
Like · Reply · 41 mins · Edited
George Heissner
George Heissner ok,i contacted drake and a lady told me even though we said we will give you the bonus we are not going to,.kaplah! thats all! think about this,if they say they are going to give you a bonus and indian give take back will they pay you if you win? i highly am getting the feeling the answer is no. sorry drake but that is going over the line.
Like · Reply · 41 mins · Edited
George Heissner
George Heissner This is a very bad sign when a casino says yes contact us and we will put the $25 in your account due to a glitch in our software and then say no later,what does that say about the casino? i even offered to deposit to even it out for them and save face,guess what,NO!
Like · Reply · 38 mins
George Heissner
George Heissner it's to bad,i wanted to make this one of my regular casino accounts. ): you lie to me you lose me,thats the worst thing an online casino can do to a customer.
Like · Reply · 22 mins  top drake supervisor only,not for support!----------------------------------top drake supervisor only,not for support!
---------- Forwarded message ----------
From: george heissner <xxxxxxxxxl.com>
Date: Thu, Jan 14, 2016 at 9:26 PM
Subject: drake casino lied to me on facebook
To: Drakecasino - Support <[email protected]>


i will put the facebook aaarticle where i was promised $25 in my account if i were to contact them which i did by phone,a woman answered and said NO1 you will not recieve this money no matter we promised it to you,ive kept several copies of the page in screenshots.ive been playing since 2002 in many casinos and this has never happened ever,ever,before im still in shock.--------------------------
George Heissner I ENTERED IT,IT SAID I GOT IT AND DID NOT ENTER IT INTO MY ACCOUNT,IT SAYS BONUS HAS BEEN ADDED TO MY ACCOUNT-NOT TRUE! ACCOUNT- YOBABOY
Like · Reply · January 12 at 2:09pm
View 3 more replies
Drake Casino
Drake Casino Hi George, please contact our live support team here and they will quickly get this bonus active for you: http://www.drakecasino.eu/contactus
Casino Support - 24/7 Customer Support by Email, Live Chat or…
drakecasino.eu
Like · Reply · January 12 at 5:41pm
George Heissner
George Heissner ok,i contacted drake and a lady told me even though we said we will give you the bonus we are not going to.kaplah! thats all! think about this,if they say they are going to give you a bonus and indian give take back will they pay you if you win? i highly am getting the feeling the answer is no. sorry drake but that is going over the line.
Like · Reply · 41 mins · Edited
George Heissner
George Heissner ok,i contacted drake and a lady told me even though we said we will give you the bonus we are not going to,.kaplah! thats all! think about this,if they say they are going to give you a bonus and indian give take back will they pay you if you win? i highly am getting the feeling the answer is no. sorry drake but that is going over the line.
Like · Reply · 41 mins · Edited
George Heissner
George Heissner This is a very bad sign when a casino says yes contact us and we will put the $25 in your account due to a glitch in our software and then say no later,what does that say about the casino? i even offered to deposit to even it out for them and save face,guess what,NO!
Like · Reply · 38 mins
George Heissner
George Heissner it's to bad,i wanted to make this one of my regular casino accounts. ): you lie to me you lose me,thats the worst thing an online casino can do to a customer.
Like · Reply · 22 mins    top drake supervisor only,not for support!----------------------------------top drake supervisor only,not for support!
---------- Forwarded message ----------
From: george heissner <xxxxxxxxxl.com>
Date: Thu, Jan 14, 2016 at 9:26 PM
Subject: drake casino lied to me on facebook
To: Drakecasino - Support <[email protected]>


i will put the facebook aaarticle where i was promised $25 in my account if i were to contact them which i did by phone,a woman answered and said NO1 you will not recieve this money no matter we promised it to you,ive kept several copies of the page in screenshots.ive been playing since 2002 in many casinos and this has never happened ever,ever,before im still in shock.--------------------------
George Heissner I ENTERED IT,IT SAID I GOT IT AND DID NOT ENTER IT INTO MY ACCOUNT,IT SAYS BONUS HAS BEEN ADDED TO MY ACCOUNT-NOT TRUE! ACCOUNT- YOBABOY
Like · Reply · January 12 at 2:09pm
View 3 more replies
Drake Casino
Drake Casino Hi George, please contact our live support team here and they will quickly get this bonus active for you: http://www.drakecasino.eu/contactus
Casino Support - 24/7 Customer Support by Email, Live Chat or…
drakecasino.eu
Like · Reply · January 12 at 5:41pm
George Heissner
George Heissner ok,i contacted drake and a lady told me even though we said we will give you the bonus we are not going to.kaplah! thats all! think about this,if they say they are going to give you a bonus and indian give take back will they pay you if you win? i highly am getting the feeling the answer is no. sorry drake but that is going over the line.
Like · Reply · 41 mins · Edited
George Heissner
George Heissner ok,i contacted drake and a lady told me even though we said we will give you the bonus we are not going to,.kaplah! thats all! think about this,if they say they are going to give you a bonus and indian give take back will they pay you if you win? i highly am getting the feeling the answer is no. sorry drake but that is going over the line.
Like · Reply · 41 mins · Edited
George Heissner
George Heissner This is a very bad sign when a casino says yes contact us and we will put the $25 in your account due to a glitch in our software and then say no later,what does that say about the casino? i even offered to deposit to even it out for them and save face,guess what,NO!
Like · Reply · 38 mins
George Heissner
George Heissner it's to bad,i wanted to make this one of my regular casino accounts. ): you lie to me you lose me,thats the worst thing an online casino can do to a customer.
Like · Reply · 22 mins

Hi yobaboy,

Have you tried contacting Drake's forum rep HERE?

Direct support topic HERE

Regards,
Emma

HI yobaboy,

Could the problem be something to do with this (from the Drake/Gossip cashback thread in response to your cashback request)

Have you dealt with the documentation side of things?